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#1
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[OL2003] E-mail a link to a contact in a public folder?
We have a public contact folder residing on an Exchange server. Right now,
when people are working with a contact and want to talk to somebody else in the company about that, they tend to use the Forward command on the Actions menu. Unfortunately, this creates a lot of confusion, as the recipients of the e-mail essentially have a copy of the contact and sometimes open it from the e-mail and attempt to edit it and so on, then either can't save it, don't understand why their changes aren't reflected in the original item or manage to create duplicates in our contact folder. What I'd like to have them be able to do is embed a link or a reference to the contact in their e-mail message such that the other parties can click the link and open the original contact in the shared folder, rather than the attached copy from the e-mail. We don't send the contacts outside the company and everybody receiving them has direct access to the shared contact list. Also, the contact use a custom form to display which already has some buttons containing code, so if the only solution uses visual basic, that's okay. Everybody involved is using Outlook 2003. Am I totally missing something and this is trivial, or if not, does anybody have any suggestions on how to approach this? |
#2
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[OL2003] E-mail a link to a contact in a public folder?
The part you're missing is that for this to work, the message needs to be in rich-text format. In an RTF message, the Insert Item dialog should have an option to insert it as a link.
-- Sue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx "Irfon-Kim Ahmad" wrote in message ... We have a public contact folder residing on an Exchange server. Right now, when people are working with a contact and want to talk to somebody else in the company about that, they tend to use the Forward command on the Actions menu. Unfortunately, this creates a lot of confusion, as the recipients of the e-mail essentially have a copy of the contact and sometimes open it from the e-mail and attempt to edit it and so on, then either can't save it, don't understand why their changes aren't reflected in the original item or manage to create duplicates in our contact folder. What I'd like to have them be able to do is embed a link or a reference to the contact in their e-mail message such that the other parties can click the link and open the original contact in the shared folder, rather than the attached copy from the e-mail. We don't send the contacts outside the company and everybody receiving them has direct access to the shared contact list. Also, the contact use a custom form to display which already has some buttons containing code, so if the only solution uses visual basic, that's okay. Everybody involved is using Outlook 2003. Am I totally missing something and this is trivial, or if not, does anybody have any suggestions on how to approach this? |
#3
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[OL2003] E-mail a link to a contact in a public folder?
Thanks! Making the e-mail Rich Text does cause the Insert Item dialog to
show an option to insert as a shortcut. However, it doesn't appear to work. I tried sending one to myself as a test. When I receive the e-mail message, it shows a link to the contact, but double-clicking it does nothing. If I right-click it, there is an option called "Open Message Object," but it's greyed out. "Sue Mosher [MVP-Outlook]" wrote: The part you're missing is that for this to work, the message needs to be in rich-text format. In an RTF message, the Insert Item dialog should have an option to insert it as a link. |
#4
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[OL2003] E-mail a link to a contact in a public folder?
Note that in trying to figure this out, I came across this article:
http://support.microsoft.com/kb/281046/en-us It seems to apply here. If I open the resulting message and then click "Forward", I can open the contact via the shortcut in the resulting window. However, any better solution would be preferable. I can't tell my users to forward the message they receive and then open the attachment. They'll never remember that instruction and they'll balk at the absurdity of it in the first place. "Irfon-Kim Ahmad" wrote: Thanks! Making the e-mail Rich Text does cause the Insert Item dialog to show an option to insert as a shortcut. However, it doesn't appear to work. I tried sending one to myself as a test. When I receive the e-mail message, it shows a link to the contact, but double-clicking it does nothing. If I right-click it, there is an option called "Open Message Object," but it's greyed out. "Sue Mosher [MVP-Outlook]" wrote: The part you're missing is that for this to work, the message needs to be in rich-text format. In an RTF message, the Insert Item dialog should have an option to insert it as a link. |
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