If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Templates and Add-ins Question
Word 2000 and 2003
I am helping a co-worker with a trouble ticket opened up by one of our customers. The customer is having problems with Word documents taking about 10 minutes to open. The customer tells us that if they go to Tools Templates and Add-ins, there is a path name in the Document Template field. The problem, according to the customer, is that the path name refers to a server name that no longer exists. The documents still exist, but because their server was upgraded and the new server was given a different name, the old server name no longer exists. The template that the customer put out on the server was Normal.dot, so the errant path name is contained in all of the documents that were created and saved to the old server. Now when they open a document they have to go to Tools Templates and Add-ins and change the path name in the Document Template field. BTW, this apparently was all setup several years ago, before I was hired. I would have advised them not to set it up this way pretty much for this exact reason! :-) The customer is now wondering if there is an automated way to change the Document Template field in all the old documents. I don't have much experience with this particular feature of Word, so I thought I would pose the question in this forum. Any ideas? --Tom |
#2
|
|||
|
|||
Templates and Add-ins Question
See http://support.microsoft.com/?kbid=830561 "Documents that
have attached templates take a long time to open in Word 2002 and in Word 2003". Note, all documents have attached templates. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome! My criminal defense site: http://addbalance.com --------- --------- --------- --------- --------- --------- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "Thomas M." wrote in message ... Word 2000 and 2003 I am helping a co-worker with a trouble ticket opened up by one of our customers. The customer is having problems with Word documents taking about 10 minutes to open. The customer tells us that if they go to Tools Templates and Add-ins, there is a path name in the Document Template field. The problem, according to the customer, is that the path name refers to a server name that no longer exists. The documents still exist, but because their server was upgraded and the new server was given a different name, the old server name no longer exists. The template that the customer put out on the server was Normal.dot, so the errant path name is contained in all of the documents that were created and saved to the old server. Now when they open a document they have to go to Tools Templates and Add-ins and change the path name in the Document Template field. BTW, this apparently was all setup several years ago, before I was hired. I would have advised them not to set it up this way pretty much for this exact reason! :-) The customer is now wondering if there is an automated way to change the Document Template field in all the old documents. I don't have much experience with this particular feature of Word, so I thought I would pose the question in this forum. Any ideas? --Tom |
Thread Tools | |
Display Modes | |
|
|