OE6 - can't send emails with attachments

Dear all,

Would really appreciate your help, as I currently can't send emails
with attachments from OE6.........

1. I can receive all emails via POP3 and send emails without
attachments via SMTP with no problems, even behind hardware firewall
integrated into DSL router and with Norton Anti-Virus 2002 activated
for scanning incoming emails and script blocking enabled (this has
been my default setup up to now)

2. However when attempting to send an email with attachments the
progress bar of the OE6 dialog box for monitoring sending/receiving
shows a couple of bars for the email with attachments, then appears to
hang and then after a while the following (infamous) error message
appears. "Your server unexpectedly terminated the connection. .......
Protocol: SMTP, Port: 25, Secure (SSL): No, Socket Error. 10053
Number 0x800CCC0F".

3. The following didn't help (ideas I got from Symantec and Microsoft
KB articles):
3a. Turning off Norton Anti-Virus (scanning outgoing emails had always
been disabled anyway so I didn't really expect this to help)
3b. Turning off router firewall function (again seeing as I can send
emails with no attachments then I figured port 25 was passing through
already)
3c. Increasing the server timeout to the max of 5 mins in OE6 Tools /
Accounts / Email / My account / Properties / Advanced
3d. Trying to send via a different email account from OE6 (again since
sending emails without attachments works fine I figured that the the
account settings couldn't be the problem, but gave it a try anyway in
my desperation........)

4. Lastly when searching the internet I found lots of advice on what
to do if there is this problem continually or intermittently, but
nothing referring to the ability to send emails without attachments,
but getting this problem consistently with attachments.

I am at the end of my knowledge, so any thoughts / help would be
gratefully received !!

Many thanks in advance,

Niall Keppie

Niall Keppie wrote:
Dear all,

Would really appreciate your help, as I currently can't send emails
with attachments from OE6.........

1. I can receive all emails via POP3 and send emails without
attachments via SMTP with no problems, even behind hardware firewall
integrated into DSL router and with Norton Anti-Virus 2002 activated
for scanning incoming emails and script blocking enabled (this has
been my default setup up to now)

2. However when attempting to send an email with attachments the
progress bar of the OE6 dialog box for monitoring sending/receiving
shows a couple of bars for the email with attachments, then appears to
hang and then after a while the following (infamous) error message
appears. "Your server unexpectedly terminated the connection. .......
Protocol: SMTP, Port: 25, Secure (SSL): No, Socket Error. 10053
Number 0x800CCC0F".

3. The following didn't help (ideas I got from Symantec and Microsoft
KB articles):
3a. Turning off Norton Anti-Virus (scanning outgoing emails had always
been disabled anyway so I didn't really expect this to help)
3b. Turning off router firewall function (again seeing as I can send
emails with no attachments then I figured port 25 was passing through
already)
3c. Increasing the server timeout to the max of 5 mins in OE6 Tools /
Accounts / Email / My account / Properties / Advanced
3d. Trying to send via a different email account from OE6 (again since
sending emails without attachments works fine I figured that the the
account settings couldn't be the problem, but gave it a try anyway in
my desperation........)

4. Lastly when searching the internet I found lots of advice on what
to do if there is this problem continually or intermittently, but
nothing referring to the ability to send emails without attachments,
but getting this problem consistently with attachments.

I am at the end of my knowledge, so any thoughts / help would be
gratefully received !!

Many thanks in advance,

Niall Keppie


Scanning of incoming email is the biggest waste of CPU cycles ever
invented
and adds not one whit of added protection. An antivirus program worth
more
than a nickel will warn you, in a very conspicuous manner, if you ever
attempt to open or save an infected file. Even Symantec admits that
email
scanning is a waste of time.

Look at this link and read the info under the section, Disable email
protection.
http://service1.symantec.com/SUPPORT...99092910223606

Also for NAV 2003, see this link:
http://service1.symantec.com/SUPPORT...01082921552806

Also review this Knowledge Base article about other problems using
Norton:

813514 - OL: Error 0x800ccc0d or 0x800ccc0f When Receiving and Sending
E-Mail:
http://support.microsoft.com/?kbid=813514


--
Kath Adams
MS MVP - Windows (IE/OE)

Kath,

Thanks, but as I mentioned (and I did read both the KB 813514 and
Symantec websites before posting my original question) even when I
disable Norton AV 2002 it doesn't help. And my problem is not with
incoming emails but with sending outgoing emails (and then only if
they have an attachment).

Do you have any ideas with my specific problem (not the generic issue,
of which I am aware)?

Thanks again, Niall




"Kath Adams" schrieb im Newsbeitrag
...

Scanning of incoming email is the biggest waste of CPU cycles ever
invented
and adds not one whit of added protection. An antivirus program
worth
more
than a nickel will warn you, in a very conspicuous manner, if you
ever
attempt to open or save an infected file. Even Symantec admits that
email
scanning is a waste of time.

Look at this link and read the info under the section, Disable email
protection.
http://service1.symantec.com/SUPPORT...99092910223606

Also for NAV 2003, see this link:
http://service1.symantec.com/SUPPORT...01082921552806

Also review this Knowledge Base article about other problems using
Norton:

813514 - OL: Error 0x800ccc0d or 0x800ccc0f When Receiving and
Sending
E-Mail:
http://support.microsoft.com/?kbid=813514


--
Kath Adams
MS MVP - Windows (IE/OE)

What a strange reply - it was all about incoming? Anyway,
I have the same problem - I even uninstalled Norton "We
don't do Customer Service" Internet Security, but an
firmly convinced it's corrupted something. I haven't been
able to send e-mails with attachments for over 2 weeks now.

Roger wrote:
What a strange reply - it was all about incoming? Anyway,
I have the same problem - I even uninstalled Norton "We
don't do Customer Service" Internet Security, but an
firmly convinced it's corrupted something. I haven't been
able to send e-mails with attachments for over 2 weeks now.

Try a new identity, set up your account/s in it and try mailing an
attachment to yourself. If all seems well, then use fileimport to get
your mail form the old ID into the new ID before deleting the old ID.

--
Kath Adams
MS MVP - Windows (IE/OE)

Thanks for your help Kath, but still no joy. I have the
same problem with OE 6.1 and windows 2000 sp4. For about a
month now, incoming fine, but disconnected with server
timeout error message if outgoing is bigger than about 1k.
I have just tried changing Id and also ISP but saame
result.
I have to use webmail to send attachments. All security
and updates from MS up to date.

hope someone can help.

j

No one in this thread has mentioned how they connect.

Router? Network?
--
HTH - Please Reply to This Thread

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

AumHa Forums
http://forum.aumha.org

What You Should Know About Spyware
http://www.microsoft.com/mscorp/twc/...y/spyware.mspx

john h wrote:
Thanks for your help Kath, but still no joy. I have the
same problem with OE 6.1 and windows 2000 sp4. For about a
month now, incoming fine, but disconnected with server
timeout error message if outgoing is bigger than about 1k.
I have just tried changing Id and also ISP but saame
result.
I have to use webmail to send attachments. All security
and updates from MS up to date.

hope someone can help.

j

I have a client with the exact same issue. They are
running a small office of mixed XP/2K boxes, behind a NAT
router - but no specific port blocking or forwarding on
the firewall.

Only one machine has this problem - and I will probably
end up doing a complete reinstallation of it to correct
it, but I would certainly be interested in the solution
anyways.

The symptom I have is that it will send small
attachments, and emails without attachments fine -
although if I try to send a somewhat large attachment
(1MB or so) - it will hang about 4 or 5 seconds into the
upload, then display the timeout message a minute later.
Sometimes it will go for 7 or 8 seconds before it quits,
sometimes it will send successfully. The smaller the
file, the more successful it tends to be.

After enough attempts, it will eventually send - but
never consistantly. The client needs to send attachments
quickly - so simply setting the timeout low and having it
try every minute to send won't work here.

I have tried all the KB articles pertaining to this (incl
the MTU settings, etc.) - all the updates are installed,
I have tried reinstalling Outlook Express by manually
changing the IsInstalled registry key and overwriting the
existing copy.

I downloaded Eudora as a test, and it will consistantly
send large attachments no problem - so it is definately
an Outlook Express problem. My guess is something is
corrupted that is not replaced by a reinstall of OE.

Thanks,

Matt Beaton
Community Networks Inc

-----Original Message-----
Dear all,

Would really appreciate your help, as I currently can't
send emails
with attachments from OE6.........

1. I can receive all emails via POP3 and send emails
without
attachments via SMTP with no problems, even behind
hardware firewall
integrated into DSL router and with Norton Anti-Virus
2002 activated
for scanning incoming emails and script blocking enabled
(this has
been my default setup up to now)

2. However when attempting to send an email with
attachments the
progress bar of the OE6 dialog box for monitoring
sending/receiving
shows a couple of bars for the email with attachments,
then appears to
hang and then after a while the following (infamous)
error message
appears. "Your server unexpectedly terminated the
connection. .......
Protocol: SMTP, Port: 25, Secure (SSL): No, Socket
Error. 10053
Number 0x800CCC0F".

3. The following didn't help (ideas I got from Symantec
and Microsoft
KB articles):
3a. Turning off Norton Anti-Virus (scanning outgoing
emails had always
been disabled anyway so I didn't really expect this to
help)
3b. Turning off router firewall function (again seeing
as I can send
emails with no attachments then I figured port 25 was
passing through
already)
3c. Increasing the server timeout to the max of 5 mins
in OE6 Tools /
Accounts / Email / My account / Properties / Advanced
3d. Trying to send via a different email account from
OE6 (again since
sending emails without attachments works fine I figured
that the the
account settings couldn't be the problem, but gave it a
try anyway in
my desperation........)

4. Lastly when searching the internet I found lots of
advice on what
to do if there is this problem continually or
intermittently, but
nothing referring to the ability to send emails without
attachments,
but getting this problem consistently with attachments.

I am at the end of my knowledge, so any thoughts / help
would be
gratefully received !!

Many thanks in advance,

Niall Keppie

.

Tried increasing the timeout slider under Tools/Accounts, Mail for the
account involved? Look on the Advanced tab/Server section for the option.
--
Jim Pickering, MVP-Outlook Express
Please reply only to newsgroup.


"Matt Beaton" wrote in message
...
I have a client with the exact same issue. They are
running a small office of mixed XP/2K boxes, behind a NAT
router - but no specific port blocking or forwarding on
the firewall.

Only one machine has this problem - and I will probably
end up doing a complete reinstallation of it to correct
it, but I would certainly be interested in the solution
anyways.

The symptom I have is that it will send small
attachments, and emails without attachments fine -
although if I try to send a somewhat large attachment
(1MB or so) - it will hang about 4 or 5 seconds into the
upload, then display the timeout message a minute later.
Sometimes it will go for 7 or 8 seconds before it quits,
sometimes it will send successfully. The smaller the
file, the more successful it tends to be.

After enough attempts, it will eventually send - but
never consistantly. The client needs to send attachments
quickly - so simply setting the timeout low and having it
try every minute to send won't work here.

I have tried all the KB articles pertaining to this (incl
the MTU settings, etc.) - all the updates are installed,
I have tried reinstalling Outlook Express by manually
changing the IsInstalled registry key and overwriting the
existing copy.

I downloaded Eudora as a test, and it will consistantly
send large attachments no problem - so it is definately
an Outlook Express problem. My guess is something is
corrupted that is not replaced by a reinstall of OE.

Thanks,

Matt Beaton
Community Networks Inc

-----Original Message-----
Dear all,

Would really appreciate your help, as I currently can't
send emails
with attachments from OE6.........

1. I can receive all emails via POP3 and send emails
without
attachments via SMTP with no problems, even behind
hardware firewall
integrated into DSL router and with Norton Anti-Virus
2002 activated
for scanning incoming emails and script blocking enabled
(this has
been my default setup up to now)

2. However when attempting to send an email with
attachments the
progress bar of the OE6 dialog box for monitoring
sending/receiving
shows a couple of bars for the email with attachments,
then appears to
hang and then after a while the following (infamous)
error message
appears. "Your server unexpectedly terminated the
connection. .......
Protocol: SMTP, Port: 25, Secure (SSL): No, Socket
Error. 10053
Number 0x800CCC0F".

3. The following didn't help (ideas I got from Symantec
and Microsoft
KB articles):
3a. Turning off Norton Anti-Virus (scanning outgoing
emails had always
been disabled anyway so I didn't really expect this to
help)
3b. Turning off router firewall function (again seeing
as I can send
emails with no attachments then I figured port 25 was
passing through
already)
3c. Increasing the server timeout to the max of 5 mins
in OE6 Tools /
Accounts / Email / My account / Properties / Advanced
3d. Trying to send via a different email account from
OE6 (again since
sending emails without attachments works fine I figured
that the the
account settings couldn't be the problem, but gave it a
try anyway in
my desperation........)

4. Lastly when searching the internet I found lots of
advice on what
to do if there is this problem continually or
intermittently, but
nothing referring to the ability to send emails without
attachments,
but getting this problem consistently with attachments.

I am at the end of my knowledge, so any thoughts / help
would be
gratefully received !!

Many thanks in advance,

Niall Keppie

.