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Powerpoint 2007 crashes when closing



 
 
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  #31  
Old March 19th, 2008, 05:40 PM posted to microsoft.public.powerpoint
[email protected]
external usenet poster
 
Posts: 3
Default Powerpoint 2007 crashes when closing

Thank you to Debbie and Echo for help with this.

I downloaded the Powerpoint 2007 SP 1 but when I tried to install it I
got a message that I already had it installed, presumably from when I
went to the Microsoft update site and took everything. My current plan
is to waif for HP to come out with a better driver. But if I get tired
of having to specify my new printer every time I print (because I
can't set it as the default until this problem is fixed) I will try
the Microsoft driver.

I am new to all this and very impressed with the help I've received
here. Thank you again to Debbie and Echo.

Vance Christiaanse

On Mar 17, 2:49 am, Debbie wrote:
Hello Vance ,

Thanks for Providing the detail information about the issues. It has been
observed that the Printer drivers are not compatible mostly HP printer
drivers with the Powerpoint 2007 hence it crashes and gives you the mso.dll
error.

Try downloading the SP1 for office 2007(Powerpoint 2007) this will help you
in resolving your issue. We have tried this at our edn and this does help.
Trying downloading it from

http://www.microsoft.com/downloads/d...d=9EC51594-992...

Regards,
Debbie.
MS Powerpoint Tech

" wrote:
I just bought a new Dell D830 with XP Pro SP2, went to the Microsoft
update site and installed all the updates, bought a new HP Officejet
H470, went to the HP site and tried both drivers available there.
Powerpoint crashes 100% of the time when I simply launch it and then
immediately close it--if I have the H470 set as the default printer.
Also, Powerpoint often but not always crashes when I close it after
working on a new or existing pptx file. Less often Word also crashes
when I close it. This is all with the printer attached. All problems
disappear if I set my older HP printer (950 C) as the default even
though it's not attached. Below are the details.


Is Echo S suggesting that the next step is to try a driver from
Microsoft rather than a driver from HP? I want to proceed carefully
here and I want to be sure I understand what to do next so I can set
my new H470 printer as the default. Thank you in advance for any
clarification on this.


Vance Christiaanse


AppName: powerpnt.exe
AppVer: 12.0.6211.1000
AppStamp: 46d4a83f
ModName: mso.dll
ModVer: 12.0.6213.1000
ModStamp: 46aefebf
fDebug: 0
Offset: 00367EFE


On Feb 24, 2:15 pm, "Echo S"
wrote:
Thanks for adding your info, Jay. Did you try the suggestions in the Google
thread mentioned below? Here's the link again for convenience:


http://groups.google.com/group/micro...int/browse_thr...


--
Echo [MS PPT MVP]http://www.echosvoice.com
What's new in PPT 2007?http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyanceshttp://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kithttp://tinyurl.com/32a7nx


"Jay" wrote in message


...


I have been having the same problem. I am running XP Pro SP2 with Office
2007 Enterprise. I have HP C4280 All-in-one printer installed. I have
determined the problem to definantly be the HP driver as if I change the
default printer to say the "One-Note" printer I do not receive the error.
Thank you all for posting your problems to help nerrow it down. No if we
can
just get a real fix.
--
Jay


  #32  
Old March 24th, 2008, 11:52 PM posted to microsoft.public.powerpoint
smd95
external usenet poster
 
Posts: 3
Default Powerpoint 2007 crashes when closing

I've just read all the entries above, disabled all my add-ins, there were
only a few, and created a newdefault printer using the above HP Laserjet 4v
suggestion. I just completed all that and still received this error:

AppName: powerpnt.exe AppVer: 12.0.6211.1000 AppStamp:46d4a83f
ModName: vbe6.dll ModVer: 6.5.10.24 ModStamp:464105f1
fDebug: 0 Offset: 0022be61

I'm running Office Ultimate with SP1 on an XP machine eith SP2. I normally
run with an HP Photosmart C7280 all-in-one.

I concur with someone above who asked if there's a way to disable the error
message and NOT restart PowerPoint. Thta's the only issue I have else
everything saves fine.

"Echo S" wrote:

Oh, that's great news, Debbie. Thanks!

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx


"Debbie" wrote in message
...
Hello Vance ,

Thanks for Providing the detail information about the issues. It has been
observed that the Printer drivers are not compatible mostly HP printer
drivers with the Powerpoint 2007 hence it crashes and gives you the
mso.dll
error.

Try downloading the SP1 for office 2007(Powerpoint 2007) this will help
you
in resolving your issue. We have tried this at our edn and this does help.
Trying downloading it from

http://www.microsoft.com/downloads/d...displaylang=en

Regards,
Debbie.
MS Powerpoint Tech
" wrote:

I just bought a new Dell D830 with XP Pro SP2, went to the Microsoft
update site and installed all the updates, bought a new HP Officejet
H470, went to the HP site and tried both drivers available there.
Powerpoint crashes 100% of the time when I simply launch it and then
immediately close it--if I have the H470 set as the default printer.
Also, Powerpoint often but not always crashes when I close it after
working on a new or existing pptx file. Less often Word also crashes
when I close it. This is all with the printer attached. All problems
disappear if I set my older HP printer (950 C) as the default even
though it's not attached. Below are the details.

Is Echo S suggesting that the next step is to try a driver from
Microsoft rather than a driver from HP? I want to proceed carefully
here and I want to be sure I understand what to do next so I can set
my new H470 printer as the default. Thank you in advance for any
clarification on this.

Vance Christiaanse

AppName: powerpnt.exe
AppVer: 12.0.6211.1000
AppStamp: 46d4a83f
ModName: mso.dll
ModVer: 12.0.6213.1000
ModStamp: 46aefebf
fDebug: 0
Offset: 00367EFE

On Feb 24, 2:15 pm, "Echo S"
wrote:
Thanks for adding your info, Jay. Did you try the suggestions in the
Google
thread mentioned below? Here's the link again for convenience:

http://groups.google.com/group/micro...int/browse_thr...

--
Echo [MS PPT MVP]http://www.echosvoice.com
What's new in PPT 2007?http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyanceshttp://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kithttp://tinyurl.com/32a7nx

"Jay" wrote in message

...

I have been having the same problem. I am running XP Pro SP2 with
Office
2007 Enterprise. I have HP C4280 All-in-one printer installed. I
have
determined the problem to definantly be the HP driver as if I change
the
default printer to say the "One-Note" printer I do not receive the
error.
Thank you all for posting your problems to help nerrow it down. No
if we
can
just get a real fix.
--
Jay



  #33  
Old March 25th, 2008, 12:04 AM posted to microsoft.public.powerpoint
Glen Millar
external usenet poster
 
Posts: 582
Default Powerpoint 2007 crashes when closing

Hi,

First, please update your Windows XP to Service Pack 3.

Second, the problem you are having is with the Visual Basic Editor. From
within PowerPoint, Alt+ F11 will open the editor, if it is installed. If
it fails to open, you may be prompted with a Detect and Repair. Else, do a
detect and repair on PowerPoint 2007. The problem may be left over from an
upgrade from a previous version? Below is an article for previous versions,
which may not help with 2007:

http://support.microsoft.com/kb/827319/en-us

--

Regards,
Glen Millar
Microsoft PPT MVP

Please tell us your PowerPoint version

Tutorials and PowerPoint animations at
the original www.pptworkbench.com
glen at pptworkbench dot com
------------------------------------------

"smd95" wrote in message
...
I've just read all the entries above, disabled all my add-ins, there were
only a few, and created a newdefault printer using the above HP Laserjet
4v
suggestion. I just completed all that and still received this error:

AppName: powerpnt.exe AppVer: 12.0.6211.1000 AppStamp:46d4a83f
ModName: vbe6.dll ModVer: 6.5.10.24 ModStamp:464105f1
fDebug: 0 Offset: 0022be61

I'm running Office Ultimate with SP1 on an XP machine eith SP2. I normally
run with an HP Photosmart C7280 all-in-one.

I concur with someone above who asked if there's a way to disable the
error
message and NOT restart PowerPoint. Thta's the only issue I have else
everything saves fine.

"Echo S" wrote:

Oh, that's great news, Debbie. Thanks!

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx


"Debbie" wrote in message
...
Hello Vance ,

Thanks for Providing the detail information about the issues. It has
been
observed that the Printer drivers are not compatible mostly HP printer
drivers with the Powerpoint 2007 hence it crashes and gives you the
mso.dll
error.

Try downloading the SP1 for office 2007(Powerpoint 2007) this will help
you
in resolving your issue. We have tried this at our edn and this does
help.
Trying downloading it from

http://www.microsoft.com/downloads/d...displaylang=en

Regards,
Debbie.
MS Powerpoint Tech
" wrote:

I just bought a new Dell D830 with XP Pro SP2, went to the Microsoft
update site and installed all the updates, bought a new HP Officejet
H470, went to the HP site and tried both drivers available there.
Powerpoint crashes 100% of the time when I simply launch it and then
immediately close it--if I have the H470 set as the default printer.
Also, Powerpoint often but not always crashes when I close it after
working on a new or existing pptx file. Less often Word also crashes
when I close it. This is all with the printer attached. All problems
disappear if I set my older HP printer (950 C) as the default even
though it's not attached. Below are the details.

Is Echo S suggesting that the next step is to try a driver from
Microsoft rather than a driver from HP? I want to proceed carefully
here and I want to be sure I understand what to do next so I can set
my new H470 printer as the default. Thank you in advance for any
clarification on this.

Vance Christiaanse

AppName: powerpnt.exe
AppVer: 12.0.6211.1000
AppStamp: 46d4a83f
ModName: mso.dll
ModVer: 12.0.6213.1000
ModStamp: 46aefebf
fDebug: 0
Offset: 00367EFE

On Feb 24, 2:15 pm, "Echo S"
wrote:
Thanks for adding your info, Jay. Did you try the suggestions in the
Google
thread mentioned below? Here's the link again for convenience:

http://groups.google.com/group/micro...int/browse_thr...

--
Echo [MS PPT MVP]http://www.echosvoice.com
What's new in PPT 2007?http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyanceshttp://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kithttp://tinyurl.com/32a7nx

"Jay" wrote in message

...

I have been having the same problem. I am running XP Pro SP2 with
Office
2007 Enterprise. I have HP C4280 All-in-one printer installed. I
have
determined the problem to definantly be the HP driver as if I
change
the
default printer to say the "One-Note" printer I do not receive the
error.
Thank you all for posting your problems to help nerrow it down.
No
if we
can
just get a real fix.
--
Jay




  #34  
Old May 3rd, 2008, 12:16 AM posted to microsoft.public.powerpoint
Isopower
external usenet poster
 
Posts: 2
Default Powerpoint 2007 crashes when closing

I have the same problem with PowerPoint, i.e., it crashes when you exit.
Sometimes it happens with Word but never with Excel. The default printer I
have is the HP Photosmard C7280. It operates in a wireless mode. What's
strange is that it works fine when you're creating PowerPoint presentations!

" wrote:

Thank you to Debbie and Echo for help with this.

I downloaded the Powerpoint 2007 SP 1 but when I tried to install it I
got a message that I already had it installed, presumably from when I
went to the Microsoft update site and took everything. My current plan
is to waif for HP to come out with a better driver. But if I get tired
of having to specify my new printer every time I print (because I
can't set it as the default until this problem is fixed) I will try
the Microsoft driver.

I am new to all this and very impressed with the help I've received
here. Thank you again to Debbie and Echo.

Vance Christiaanse

On Mar 17, 2:49 am, Debbie wrote:
Hello Vance ,

Thanks for Providing the detail information about the issues. It has been
observed that the Printer drivers are not compatible mostly HP printer
drivers with the Powerpoint 2007 hence it crashes and gives you the mso.dll
error.

Try downloading the SP1 for office 2007(Powerpoint 2007) this will help you
in resolving your issue. We have tried this at our edn and this does help.
Trying downloading it from

http://www.microsoft.com/downloads/d...d=9EC51594-992...

Regards,
Debbie.
MS Powerpoint Tech

" wrote:
I just bought a new Dell D830 with XP Pro SP2, went to the Microsoft
update site and installed all the updates, bought a new HP Officejet
H470, went to the HP site and tried both drivers available there.
Powerpoint crashes 100% of the time when I simply launch it and then
immediately close it--if I have the H470 set as the default printer.
Also, Powerpoint often but not always crashes when I close it after
working on a new or existing pptx file. Less often Word also crashes
when I close it. This is all with the printer attached. All problems
disappear if I set my older HP printer (950 C) as the default even
though it's not attached. Below are the details.


Is Echo S suggesting that the next step is to try a driver from
Microsoft rather than a driver from HP? I want to proceed carefully
here and I want to be sure I understand what to do next so I can set
my new H470 printer as the default. Thank you in advance for any
clarification on this.


Vance Christiaanse


AppName: powerpnt.exe
AppVer: 12.0.6211.1000
AppStamp: 46d4a83f
ModName: mso.dll
ModVer: 12.0.6213.1000
ModStamp: 46aefebf
fDebug: 0
Offset: 00367EFE


On Feb 24, 2:15 pm, "Echo S"
wrote:
Thanks for adding your info, Jay. Did you try the suggestions in the Google
thread mentioned below? Here's the link again for convenience:


http://groups.google.com/group/micro...int/browse_thr...


--
Echo [MS PPT MVP]http://www.echosvoice.com
What's new in PPT 2007?http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyanceshttp://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kithttp://tinyurl.com/32a7nx


"Jay" wrote in message


...


I have been having the same problem. I am running XP Pro SP2 with Office
2007 Enterprise. I have HP C4280 All-in-one printer installed. I have
determined the problem to definantly be the HP driver as if I change the
default printer to say the "One-Note" printer I do not receive the error.
Thank you all for posting your problems to help nerrow it down. No if we
can
just get a real fix.
--
Jay



  #35  
Old May 3rd, 2008, 05:31 PM posted to microsoft.public.powerpoint
Steve Rindsberg
external usenet poster
 
Posts: 9,366
Default Powerpoint 2007 crashes when closing

In article , Isopower wrote:
I have the same problem with PowerPoint, i.e., it crashes when you exit.
Sometimes it happens with Word but never with Excel. The default printer I
have is the HP Photosmard C7280. It operates in a wireless mode. What's
strange is that it works fine when you're creating PowerPoint presentations!


Have you checked for newer drivers? A new version (10) was released in February of
this year.


" wrote:

Thank you to Debbie and Echo for help with this.

I downloaded the Powerpoint 2007 SP 1 but when I tried to install it I
got a message that I already had it installed, presumably from when I
went to the Microsoft update site and took everything. My current plan
is to waif for HP to come out with a better driver. But if I get tired
of having to specify my new printer every time I print (because I
can't set it as the default until this problem is fixed) I will try
the Microsoft driver.

I am new to all this and very impressed with the help I've received
here. Thank you again to Debbie and Echo.

Vance Christiaanse

On Mar 17, 2:49 am, Debbie wrote:
Hello Vance ,

Thanks for Providing the detail information about the issues. It has been
observed that the Printer drivers are not compatible mostly HP printer
drivers with the Powerpoint 2007 hence it crashes and gives you the mso.dll
error.

Try downloading the SP1 for office 2007(Powerpoint 2007) this will help you
in resolving your issue. We have tried this at our edn and this does help.
Trying downloading it from

http://www.microsoft.com/downloads/d...d=9EC51594-992...

Regards,
Debbie.
MS Powerpoint Tech

" wrote:
I just bought a new Dell D830 with XP Pro SP2, went to the Microsoft
update site and installed all the updates, bought a new HP Officejet
H470, went to the HP site and tried both drivers available there.
Powerpoint crashes 100% of the time when I simply launch it and then
immediately close it--if I have the H470 set as the default printer.
Also, Powerpoint often but not always crashes when I close it after
working on a new or existing pptx file. Less often Word also crashes
when I close it. This is all with the printer attached. All problems
disappear if I set my older HP printer (950 C) as the default even
though it's not attached. Below are the details.

Is Echo S suggesting that the next step is to try a driver from
Microsoft rather than a driver from HP? I want to proceed carefully
here and I want to be sure I understand what to do next so I can set
my new H470 printer as the default. Thank you in advance for any
clarification on this.

Vance Christiaanse

AppName: powerpnt.exe
AppVer: 12.0.6211.1000
AppStamp: 46d4a83f
ModName: mso.dll
ModVer: 12.0.6213.1000
ModStamp: 46aefebf
fDebug: 0
Offset: 00367EFE

On Feb 24, 2:15 pm, "Echo S"
wrote:
Thanks for adding your info, Jay. Did you try the suggestions in the Google
thread mentioned below? Here's the link again for convenience:

http://groups.google.com/group/micro...int/browse_thr...

--
Echo [MS PPT MVP]http://www.echosvoice.com
What's new in PPT 2007?http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyanceshttp://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kithttp://tinyurl.com/32a7nx

"Jay" wrote in message

...

I have been having the same problem. I am running XP Pro SP2 with Office
2007 Enterprise. I have HP C4280 All-in-one printer installed. I have
determined the problem to definantly be the HP driver as if I change the
default printer to say the "One-Note" printer I do not receive the error.
Thank you all for posting your problems to help nerrow it down. No if we
can
just get a real fix.
--
Jay





-----------------------------------------
Steve Rindsberg, PPT MVP
PPT FAQ: www.pptfaq.com
PPTools: www.pptools.com
================================================


  #36  
Old November 25th, 2008, 10:07 PM posted to microsoft.public.powerpoint
Daniel Dowbush
external usenet poster
 
Posts: 1
Default Powerpoint 2007 crashes when closing

Turn off the dang autosave feature under options and the problem goes away.
  #37  
Old November 25th, 2008, 11:21 PM posted to microsoft.public.powerpoint
Lucy Thomson[_4_]
external usenet poster
 
Posts: 1,862
Default Powerpoint 2007 crashes when closing

Hi Daniel

Is this a problem you are/were having? If so, thanks for the solution as I
haven't seen that one before. Also see here (I promise I'm not crazy):
How to install a TEST printer driver
http://www.pptfaq.com/FAQ00952.htm

Lucy

--
Lucy Thomson
PowerPoint MVP
MOS Master Instructor
www.aneasiertomorrow.com.au



Daniel Dowbush wrote in message ...
Turn off the dang autosave feature under options and the problem goes
away.



 




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