My email won't always send

My mother is having the same problem.... she finds the work around is to
ensure she doesn't touch the To: Cc: or Bcc: fields until the email is
complete - subject, body, and attachments etc. Once ready to send she then
adds the recipient email address and clicks the Send button. This workaround
seems to get the email sent OK every time!

If she doesn't do this the email sits in her outbox as if it is a draft
email i.e. one in normal rather than italic typeface, and with a sent date of
none similar to those in the drafts folder. This used to occur if reopened
an email in the outbox (e.g. to edit), but could rectify by clicking the send
button again rather than saving it. This does not work for her setup (New PC
with XP service pack 2, Office 2003, all updates applied)

Reckon it is a bug that Microsoft need to fix, but will continue to try to
find an answer. If any Microsoft developer is reading, please can you pass
this on to the Outlook development team.

As regards disabling email scanning - think this is unwise in this day and
age. Mother uses trial version of Symantec's Nortion Internet Security 2004
at present. I use F-Secure Internet Security 2004 and this seems to work OK.

Hope this helps



"Paul" wrote:

I use MS Outlook. Often my email won't send. It just sits in my Outbox.
I'll push "Send/Receive" or "Send/Receive All" but nothing happens. A few
times rewriting the email will work. Once in a while I'll do nothing to the
email other than try to send it later in the day, and that works. Usually,
though, when these emails are stuck, nothing works.

Oh yes, and reviewing the other postings,
A
HREF="http://www.microsoft.com/office/community/en-us/default.mspx?dg=microsoft.public.outlook.general&m id=3d097751-536a-4ee2-a4ab-67d92f99e01a&sloc=en-usBrian
Tillman's posting /A on 4th Jan looks promising, especially the final link
on A
HREF="http://www.howto-outlook.com/faq/messagestuckinoutbox.htm"http://www.howto-outlook.com/faq/messagestuckinoutbox.htm/A


"AndyP" wrote:

My mother is having the same problem.... she finds the work around is to
ensure she doesn't touch the To: Cc: or Bcc: fields until the email is
complete - subject, body, and attachments etc. Once ready to send she then
adds the recipient email address and clicks the Send button. This workaround
seems to get the email sent OK every time!

If she doesn't do this the email sits in her outbox as if it is a draft
email i.e. one in normal rather than italic typeface, and with a sent date of
none similar to those in the drafts folder. This used to occur if reopened
an email in the outbox (e.g. to edit), but could rectify by clicking the send
button again rather than saving it. This does not work for her setup (New PC
with XP service pack 2, Office 2003, all updates applied)

Reckon it is a bug that Microsoft need to fix, but will continue to try to
find an answer. If any Microsoft developer is reading, please can you pass
this on to the Outlook development team.

As regards disabling email scanning - think this is unwise in this day and
age. Mother uses trial version of Symantec's Nortion Internet Security 2004
at present. I use F-Secure Internet Security 2004 and this seems to work OK.

Hope this helps



"Paul" wrote:

I use MS Outlook. Often my email won't send. It just sits in my Outbox.
I'll push "Send/Receive" or "Send/Receive All" but nothing happens. A few
times rewriting the email will work. Once in a while I'll do nothing to the
email other than try to send it later in the day, and that works. Usually,
though, when these emails are stuck, nothing works.

Trying not to be so clever this time ;-)

Oh yes, and reviewing the other postings, Brian Tillman's posting on 4th Jan
(http://www.microsoft.com/office/comm...01a&sloc=en-us)
looks promising, especially the final link
http://www.howto-outlook.com/faq/mes...ckinoutbox.htm

"Japster" wrote:

Oh yes, and reviewing the other postings,
A
HREF="http://www.microsoft.com/office/community/en-us/default.mspx?dg=microsoft.public.outlook.general&m id=3d097751-536a-4ee2-a4ab-67d92f99e01a&sloc=en-usBrian
Tillman's posting /A on 4th Jan looks promising, especially the final link
on A
HREF="http://www.howto-outlook.com/faq/messagestuckinoutbox.htm"http://www.howto-outlook.com/faq/messagestuckinoutbox.htm/A


"AndyP" wrote:

My mother is having the same problem.... she finds the work around is to
ensure she doesn't touch the To: Cc: or Bcc: fields until the email is
complete - subject, body, and attachments etc. Once ready to send she then
adds the recipient email address and clicks the Send button. This workaround
seems to get the email sent OK every time!

If she doesn't do this the email sits in her outbox as if it is a draft
email i.e. one in normal rather than italic typeface, and with a sent date of
none similar to those in the drafts folder. This used to occur if reopened
an email in the outbox (e.g. to edit), but could rectify by clicking the send
button again rather than saving it. This does not work for her setup (New PC
with XP service pack 2, Office 2003, all updates applied)

Reckon it is a bug that Microsoft need to fix, but will continue to try to
find an answer. If any Microsoft developer is reading, please can you pass
this on to the Outlook development team.

As regards disabling email scanning - think this is unwise in this day and
age. Mother uses trial version of Symantec's Nortion Internet Security 2004
at present. I use F-Secure Internet Security 2004 and this seems to work OK.

Hope this helps



"Paul" wrote:

I use MS Outlook. Often my email won't send. It just sits in my Outbox.
I'll push "Send/Receive" or "Send/Receive All" but nothing happens. A few
times rewriting the email will work. Once in a while I'll do nothing to the
email other than try to send it later in the day, and that works. Usually,
though, when these emails are stuck, nothing works.

On Wed, 12 Jan 2005 16:05:06 -0800, AndyP wrote:

Reckon it is a bug that Microsoft need to fix, but will continue to try to
find an answer. If any Microsoft developer is reading, please can you pass
this on to the Outlook development team.

Actually, it's likely to be cause by Norton - disabling the outgoing email
scanning of Norton has fixed this problem for a number of people.

As regards disabling email scanning - think this is unwise in this day and
age.

Not at all. Most anti-virus programs (I assume that Norton is among them,
but don't have definite knowledge) have a "real-time" component that
prevents a virus-infected program from running on your system. So scanning
your email for viruses doesn't really add any security, since the virus
would be prevented from running even were it downloaded and started.

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights

I turned off my firewall and AV program completely and I still get the "none"
value in the sent heading under the Outbox. If I click send and I am in the
Outbox then the icon changs and sent= none. I then have to leave the Outbox
and send from there.

Tony

"Jeff Stephenson [MSFT]" wrote:

On Wed, 12 Jan 2005 16:05:06 -0800, AndyP wrote:

Reckon it is a bug that Microsoft need to fix, but will continue to try to
find an answer. If any Microsoft developer is reading, please can you pass
this on to the Outlook development team.

Actually, it's likely to be cause by Norton - disabling the outgoing email
scanning of Norton has fixed this problem for a number of people.

As regards disabling email scanning - think this is unwise in this day and
age.

Not at all. Most anti-virus programs (I assume that Norton is among them,
but don't have definite knowledge) have a "real-time" component that
prevents a virus-infected program from running on your system. So scanning
your email for viruses doesn't really add any security, since the virus
would be prevented from running even were it downloaded and started.

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights

On Sun, 13 Mar 2005 18:53:02 -0800, TonyK wrote:

I turned off my firewall and AV program completely and I still get the "none"
value in the sent heading under the Outbox. If I click send and I am in the
Outbox then the icon changs and sent= none. I then have to leave the Outbox
and send from there.

From everything I've heard, simply turning off the virus scanning may not
really disable it. Try uninstalling your anti-virus software, rebooting
the computer, and then reinstalling anti-virus without the message scanning
options.

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights

"Jeff Stephenson [MSFT]" wrote:

On Sun, 13 Mar 2005 18:53:02 -0800, TonyK wrote:

I turned off my firewall and AV program completely and I still get the "none"
value in the sent heading under the Outbox. If I click send and I am in the
Outbox then the icon changs and sent= none. I then have to leave the Outbox
and send from there.

From everything I've heard, simply turning off the virus scanning may not
really disable it. Try uninstalling your anti-virus software, rebooting
the computer, and then reinstalling anti-virus without the message scanning
options.

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights

I'm experiencing exactly the same problem -- of having messages stuck in my
Outbox with the date listed as 'none'. Strangely, when I first started to use
Outlook last week, this never happened. I too have turned off the Norton
email scanner, and it makes no difference whatsoever. Neither does opening
the email and clicking on send once it's in the Outbox or adding the address
at the very last moment.... Any assistance would be really appreciated since
the only way I can send messages at the moment is by opening and the
forwarding them. Thanks.

Sarah M

"Jeff Stephenson [MSFT]" wrote:

On Sun, 13 Mar 2005 18:53:02 -0800, TonyK wrote:

I turned off my firewall and AV program completely and I still get the "none"
value in the sent heading under the Outbox. If I click send and I am in the
Outbox then the icon changs and sent= none. I then have to leave the Outbox
and send from there.

From everything I've heard, simply turning off the virus scanning may not
really disable it. Try uninstalling your anti-virus software, rebooting
the computer, and then reinstalling anti-virus without the message scanning
options.

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights

Hey Jeff,

I use Trend Micro anti-virus and have XP Media Center Edition v 2002 Service
Pack 2, Office Enterprise 2007, Outlook 2007 v 12.0.6023.5000

You guys may have already talked about this issue, but sometimes my Outlook
2007 sends multiple copies (25 or more) of the same email to my friends. The
only way to turn it off is to turn off my DSL box and turn off Outlook, then
when Outlook is re-loading erase the original in the outbox. Really
irritating. Give me guidance O'Guru. I also have a few emails that grind away
for hours without sending at all. While everything else large or small is
quickly sent.
Ron

"Jeff Stephenson [MSFT]" wrote:

On Wed, 12 Jan 2005 16:05:06 -0800, AndyP wrote:

Reckon it is a bug that Microsoft need to fix, but will continue to try to
find an answer. If any Microsoft developer is reading, please can you pass
this on to the Outlook development team.

Actually, it's likely to be cause by Norton - disabling the outgoing email
scanning of Norton has fixed this problem for a number of people.

As regards disabling email scanning - think this is unwise in this day and
age.

Not at all. Most anti-virus programs (I assume that Norton is among them,
but don't have definite knowledge) have a "real-time" component that
prevents a virus-infected program from running on your system. So scanning
your email for viruses doesn't really add any security, since the virus
would be prevented from running even were it downloaded and started.

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights

"Ron B." wrote in message
...

I use Trend Micro anti-virus and have XP Media Center Edition v 2002
Service
Pack 2, Office Enterprise 2007, Outlook 2007 v 12.0.6023.5000

You guys may have already talked about this issue, but sometimes my
Outlook
2007 sends multiple copies (25 or more) of the same email to my
friends. The
only way to turn it off is to turn off my DSL box and turn off
Outlook, then
when Outlook is re-loading erase the original in the outbox. Really
irritating. Give me guidance O'Guru. I also have a few emails that
grind away
for hours without sending at all. While everything else large or
small is
quickly sent.


So the real problem is that you have an item stuck in the Outbox that
keeps getting resent, an error happens (which you haven't specified
here), so Outlook tries to send on the next mail poll.

Put Outlook in offline mode. Exit Outlook. Reload Outlook. Delete
items from the Outbox. Put Outlook in online mode.