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#1
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Outlook freezes when adding a new contact
Approximately two months ago, we purchased new computers and new software,
and are currently running Office 2003 standard. We do not have an exchange server; our email is hosted by an outside source. Since that time, our president has had two similar problems when adding new contacts. First: when he right clicks on the email address he wants to add, the pop up box appears, but there is a pause of almost 5 seconds before you can make a selection (add contact, properties, etc.) Not a big issue, but irritating. Second: same scenario, but instead of just pausing, the message goes completely white so that only the pop up box is showing, the screen flashes and takes you back to the original message. He can then right click again on the email address and now it will let him add the address. This is a bit more troubling. I ran the repair off the installation CD; ran detect and repair directly through Outlook; and downloaded all the updates. Nothing has helped. Can anyone help? Thank you! |
#2
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Outlook freezes when adding a new contact
You aren't repairing the right things. For this kind of problem you should
first repair the Outlook data file, then create a new profile from scratch. -- Russ Valentine [MVP-Outlook] "Donna-Zeppos" wrote in message ... Approximately two months ago, we purchased new computers and new software, and are currently running Office 2003 standard. We do not have an exchange server; our email is hosted by an outside source. Since that time, our president has had two similar problems when adding new contacts. First: when he right clicks on the email address he wants to add, the pop up box appears, but there is a pause of almost 5 seconds before you can make a selection (add contact, properties, etc.) Not a big issue, but irritating. Second: same scenario, but instead of just pausing, the message goes completely white so that only the pop up box is showing, the screen flashes and takes you back to the original message. He can then right click again on the email address and now it will let him add the address. This is a bit more troubling. I ran the repair off the installation CD; ran detect and repair directly through Outlook; and downloaded all the updates. Nothing has helped. Can anyone help? Thank you! |
#3
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Outlook freezes when adding a new contact
I have a different problem: I type in a phone number, and when I tab out of
the, the program freezes and has to be shut down. Only in the phone number fields; the other fields are fine. "Russ Valentine [MVP-Outlook]" wrote: You aren't repairing the right things. For this kind of problem you should first repair the Outlook data file, then create a new profile from scratch. -- Russ Valentine [MVP-Outlook] "Donna-Zeppos" wrote in message ... Approximately two months ago, we purchased new computers and new software, and are currently running Office 2003 standard. We do not have an exchange server; our email is hosted by an outside source. Since that time, our president has had two similar problems when adding new contacts. First: when he right clicks on the email address he wants to add, the pop up box appears, but there is a pause of almost 5 seconds before you can make a selection (add contact, properties, etc.) Not a big issue, but irritating. Second: same scenario, but instead of just pausing, the message goes completely white so that only the pop up box is showing, the screen flashes and takes you back to the original message. He can then right click again on the email address and now it will let him add the address. This is a bit more troubling. I ran the repair off the installation CD; ran detect and repair directly through Outlook; and downloaded all the updates. Nothing has helped. Can anyone help? Thank you! |
#4
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Outlook freezes when adding a new contact
Usually means you haven't set your dialing location correctly for your
operating system. Provide evidence that you have. -- Russ Valentine [MVP-Outlook] "Michael B." wrote in message ... I have a different problem: I type in a phone number, and when I tab out of the, the program freezes and has to be shut down. Only in the phone number fields; the other fields are fine. "Russ Valentine [MVP-Outlook]" wrote: You aren't repairing the right things. For this kind of problem you should first repair the Outlook data file, then create a new profile from scratch. -- Russ Valentine [MVP-Outlook] "Donna-Zeppos" wrote in message ... Approximately two months ago, we purchased new computers and new software, and are currently running Office 2003 standard. We do not have an exchange server; our email is hosted by an outside source. Since that time, our president has had two similar problems when adding new contacts. First: when he right clicks on the email address he wants to add, the pop up box appears, but there is a pause of almost 5 seconds before you can make a selection (add contact, properties, etc.) Not a big issue, but irritating. Second: same scenario, but instead of just pausing, the message goes completely white so that only the pop up box is showing, the screen flashes and takes you back to the original message. He can then right click again on the email address and now it will let him add the address. This is a bit more troubling. I ran the repair off the installation CD; ran detect and repair directly through Outlook; and downloaded all the updates. Nothing has helped. Can anyone help? Thank you! |
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