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#11
January 18th, 2005, 04:41 PM
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I thought I'd join this club. I'm running XP with SP2, Outlook 2002, SBC
Global Yahoo DSL, our webhosting service is STP, and I have a D-Link router. My incoming and outgoing mail servers were mail.watcoresources.com and 110 is my incoming and 25 is my outgoing. Again, I can recieve but not send. The error that I get is 0x80042109. My boss gets a different one - 0x800CCC0F. I've been working on mine for now. I opened up the firewall settings and allowed Outlook as an exception. I switched my outgoing server (SMTP) server to what SBC suggests - smtp.sbcglobal.yahoo.com (SMTP authentication is required.) I then tested the account settings and got the error message "Send test email message: unable to send test Message. Please verify the E-mail Address field." For "fun" I then tried to send a message - I get a new error message: "0x800CCC78: Unable to send the message. Please verify the email address in your account properties. The server responded: ??????" The email address is mine and is correct! What do you think? Help! "Jeff Stephenson [MSFT]" wrote: On Tue, 11 Jan 2005 12:27:05 -0800, FTRufus wrote: I have read all 64 comments and tried all suggested solutions but still have a problem. I am running XP SP-2, outlook 2000, Comcast is the ISP. I can send and sometimes receive but sometimes not receive. Outlook express works all the time. I have added Outlook to the firewall exception, imported the express account into outlook and remioved the express account. I do not get an error report because outlook just shuts down. The only solution that works is to use express and export message to Outlook. Actually, if you were trying ideas in this thread it's no wonder they didn't work - they were for problems with sending messages, which is not what you describe... Do you have any anti-virus or anti-spam software configured to scan your incoming mail? If so, turn off that scan and see if your problem goes away. -- Jeff Stephenson Outlook Development This posting is provided "AS IS" with no warranties, and confers no rights 
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#12
January 18th, 2005, 05:28 PM
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AnneKS wrote:
I thought I'd join this club. I'm running XP with SP2, Outlook 2002, SBC Global Yahoo DSL, our webhosting service is STP, and I have a D-Link router. My incoming and outgoing mail servers were mail.watcoresources.com and 110 is my incoming and 25 is my outgoing. have you tried opening a command prompt and "pinging" both servers?
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#13
January 18th, 2005, 05:39 PM
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Yes. But I'm not really sure what I'm looking for in that procedure.
"Gordon" wrote: AnneKS wrote: I thought I'd join this club. I'm running XP with SP2, Outlook 2002, SBC Global Yahoo DSL, our webhosting service is STP, and I have a D-Link router. My incoming and outgoing mail servers were mail.watcoresources.com and 110 is my incoming and 25 is my outgoing. have you tried opening a command prompt and "pinging" both servers?
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#14
January 18th, 2005, 05:45 PM
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On Tue, 18 Jan 2005 08:41:02 -0800, AnneKS wrote:
Again, I can recieve but not send. The error that I get is 0x80042109. This is most likely because SBC is blocking port 25 to all but their own servers, a common (and lamentable) practice of ISPs nowadays. My boss gets a different one - 0x800CCC0F. That is likely due to an anti-virus program on your boss's computer that's scanning outgoing mail - lately, at least, this error seems to be tied very tightly to that. Disable outgoing mail scanning, which may require uninstalling the anti-virus program, then reinstalling it with the option disabled. I've been working on mine for now. I opened up the firewall settings and allowed Outlook as an exception. I switched my outgoing server (SMTP) server to what SBC suggests - smtp.sbcglobal.yahoo.com (SMTP authentication is required.) I then tested the account settings and got the error message "Send test email message: unable to send test Message. Please verify the E-mail Address field." For "fun" I then tried to send a message - I get a new error message: "0x800CCC78: Unable to send the message. Please verify the email address in your account properties. The server responded: ??????" The email address is mine and is correct! Could you turn on diagnostic logging (see http://support.microsoft.com/default...;en-us;Q300479) and post the OPMLog.log file after trying to send? -- Jeff Stephenson Outlook Development This posting is provided "AS IS" with no warranties, and confers no rights
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#15
January 18th, 2005, 05:47 PM
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Here are the ping results:
Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Anne Jonesping mail.watcoresources.com Pinging mail.watcoresources.com [64.119.175.105] with 32 bytes of data: Reply from 64.119.175.105: bytes=32 time=41ms TTL=107 Reply from 64.119.175.105: bytes=32 time=41ms TTL=107 Reply from 64.119.175.105: bytes=32 time=41ms TTL=107 Reply from 64.119.175.105: bytes=32 time=40ms TTL=107 Ping statistics for 64.119.175.105: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 40ms, Maximum = 41ms, Average = 40ms C:\Documents and Settings\Anne Jones "AnneKS" wrote: Yes. But I'm not really sure what I'm looking for in that procedure. "Gordon" wrote: AnneKS wrote: I thought I'd join this club. I'm running XP with SP2, Outlook 2002, SBC Global Yahoo DSL, our webhosting service is STP, and I have a D-Link router. My incoming and outgoing mail servers were mail.watcoresources.com and 110 is my incoming and 25 is my outgoing. have you tried opening a command prompt and "pinging" both servers?
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#17
January 18th, 2005, 06:13 PM
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Well, I called SBC Yahoo DSL and they have in fact blocked outgoing mail port
#25. The nice folks over there gave me a case number (not sure what I'm supposed to do with it...) and told me to go to help.sbcglobal.net and wait for a phone call. Hmmm.... "AnneKS" wrote: Hi Jeff - I'll send it in a "prettier" format if you want but for now here's the log: 2005.01.18 11:53:36 Logging Started (level is LTF_TRACE) 2005.01.18 11:53:36 Successfully initialized the resource manager 2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: Created 2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: Synchronize called (flags = 00000031) 2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: Synch operation started (flags = 00000031) 2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: StartImport(flags = 00000000, max msg = ffffffff): full items 2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: Trying to read remote URL off the resource 2005.01.18 11:53:36 Looking up handler for POP 2005.01.18 11:53:36 Creating proto handler {848F8363-04C9-11D3-B8AF-00105A19CDC6} 2005.01.18 11:53:36 Initializing proto handler {848F8363-04C9-11D3-B8AF-00105A19CDC6} 2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: StartImport: Retrieving Blob 2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: StartImport: pCallback-StartImport 2005.01.18 11:53:36 Callback::ExecuteThread[THIS: 001d5408] (00001000) returns 00000000 2005.01.18 11:53:36 Callback::LogText[THIS: 001d5408] (flags = LTF_TRACE, hr = 00000000, code = 00000000, 2005.01.18 11:53:36 "CPOPManifestTask: Begin execution") 2005.01.18 11:53:36 Callback::ExecuteThread[THIS: 001d5408] (00001000) returns 00000000 2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: DeleteNukedItems - Nothing to nuke 2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: UploadItems: 1 messages to send 2005.01.18 11:53:36 Callback::LogText[THIS: 001d5408] (flags = LTF_TRACE, hr = 00000000, code = 00000000, 2005.01.18 11:53:36 "POP3: Finding host") 2005.01.18 11:53:36 Callback::LogText[THIS: 001d5408] (flags = LTF_TRACE, hr = 00000000, code = 00000000, 2005.01.18 11:53:36 "POP3: Connecting to host") 2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: Trying to read remote URL off the resource 2005.01.18 11:53:36 Looking up handler for SMTP 2005.01.18 11:53:36 Creating proto handler {8D2595E0-07C3-11D3-B8AF-00105A19CDC6} 2005.01.18 11:53:36 Initializing proto handler {8D2595E0-07C3-11D3-B8AF-00105A19CDC6} 2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: SendItem: pCallback-Put 2005.01.18 11:53:36 Callback::ExecuteThread[THIS: 001e08d0] (00001000) returns 00000000 2005.01.18 11:53:36 Callback::LogText[THIS: 001e08d0] (flags = LTF_TRACE, hr = 00000000, code = 00000000, 2005.01.18 11:53:36 "CSMTPPutTask: Begin execution") 2005.01.18 11:53:36 Callback::LogText[THIS: 001e08d0] (flags = LTF_TRACE, hr = 00000000, code = 00000000, 2005.01.18 11:53:36 "SMTP PH: Connecting to SMTP server") 2005.01.18 11:53:36 Callback::ExecuteThread[THIS: 001e08d0] (00001000) returns 00000000 2005.01.18 11:53:36 Callback::LogText[THIS: 001d5408] (flags = LTF_TRACE, hr = 00000000, code = 00000000, 2005.01.18 11:53:36 "POP3: Connected to host") 2005.01.18 11:53:36 Callback::LogText[THIS: 001e08d0] (flags = LTF_TRACE, hr = 00000000, code = 00000000, 2005.01.18 11:53:36 "SMTP: Finding host") 2005.01.18 11:53:36 Callback::LogText[THIS: 001d5408] (flags = LTF_TRACE, hr = 00000000, code = 00000000, 2005.01.18 11:53:36 "POP3: rx +OK Welcome to MailEnable POP3 Server") 2005.01.18 11:53:36 Callback::LogText[THIS: 001d5408] (flags = LTF_TRACE, hr = 00000000, code = 00000000, 2005.01.18 11:53:36 "POP3: Authorizing to server") 2005.01.18 11:53:36 Callback::LogText[THIS: 001d5408] (flags = LTF_TRACE, hr = 00000000, code = 00000000, 2005.01.18 11:53:36 "POP3: [tx] USER ") 2005.01.18 11:53:36 Callback::LogText[THIS: 001d5408] (flags = LTF_TRACE, hr = 00000000, code = 00000000, 2005.01.18 11:53:36 "POP3: rx +OK") 2005.01.18 11:53:36 Callback::LogText[THIS: 001d5408] (flags = LTF_TRACE, hr = 00000000, code = 00000000, 2005.01.18 11:53:36 "POP3: [tx] PASS *****") 2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags = LTF_TRACE, hr = 00000000, code = 00000000, 2005.01.18 11:53:37 "POP3: rx +OK") 2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags = LTF_TRACE, hr = 00000000, code = 00000000, 2005.01.18 11:53:37 "POP3: Authorized to host") 2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags = LTF_TRACE, hr = 00000000, code = 00000000, 2005.01.18 11:53:37 "POP3: Connected to host") 2005.01.18 11:53:37 Callback::ReportStatus[THIS: 001d5408] (ulAsynchPhase = RSF_CONNECTED) Progress = 1/3 2005.01.18 11:53:37 Callback::ReportStatus[THIS: 001d5408] (ulAsynchPhase = RSF_CONNECTED) Progress = 2/4 2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags = LTF_TRACE, hr = 00000000, code = 00000000, 2005.01.18 11:53:37 "POP3: [tx] STAT") 2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags = LTF_TRACE, hr = 00000000, code = 00000000, 2005.01.18 11:53:37 "POP3: rx +OK 0 0") 2005.01.18 11:53:37 Callback::ReportStatus[THIS: 001d5408] (ulAsynchPhase = RSF_INPROGRESS) Progress = 3/5 2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags = LTF_TRACE, hr = 00000000, code = 00000000, 2005.01.18 11:53:37 "POP3: [tx] UIDL") 2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags = LTF_TRACE, hr = 00000000, code = 00000000, 2005.01.18 11:53:37 "POP3: rx +OK") 2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags = LTF_TRACE, hr = 00000000, code = 00000000, 2005.01.18 11:53:37 "POP3: rx .") 2005.01.18 11:53:37 Callback::ReportStatus[THIS: 001d5408] (ulAsynchPhase = RSF_INPROGRESS) Progress = 4/6 2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags = LTF_TRACE, hr = 00000000, code = 00000000, 2005.01.18 11:53:37 "CPOPManifestTask: Comparing server and local blobs") 2005.01.18 11:53:37 Callback::ReportStatus[THIS: 001d5408] (ulAsynchPhase = RSF_INPROGRESS) Progress = 5/6 2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags = LTF_TRACE, hr = 00000000, code = 00000000, 2005.01.18 11:53:37 "CPOPManifestTask: Checking for messages to delete") 2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags = LTF_TRACE, hr = 00000000, code = 00000000, 2005.01.18 11:53:37 "CPOPManifestTask: End execution") 2005.01.18 11:53:37 Callback::ReportStatus[THIS: 001d5408] (ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000) 2005.01.18 11:53:42 Callback::LogText[THIS: 001e08d0] (flags = LTF_TRACE, hr = 00000000, code = 00000000, 2005.01.18 11:53:42 "SMTP: Disconnected from host") 2005.01.18 11:53:42 Callback::ReportStatus[THIS: 001e08d0] (ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x80042109) 2005.01.18 11:53:42 ResourceObject [THIS: 001d45d8]: Synch operation completed "Jeff Stephenson [MSFT]" wrote: On Tue, 18 Jan 2005 08:41:02 -0800, AnneKS wrote: Again, I can recieve but not send. The error that I get is 0x80042109. This is most likely because SBC is blocking port 25 to all but their own servers, a common (and lamentable) practice of ISPs nowadays. My boss gets a different one - 0x800CCC0F. That is likely due to an anti-virus program on your boss's computer that's scanning outgoing mail - lately, at least, this error seems to be tied very tightly to that. Disable outgoing mail scanning, which may require uninstalling the anti-virus program, then reinstalling it with the option disabled. I've been working on mine for now. I opened up the firewall settings and allowed Outlook as an exception. I switched my outgoing server (SMTP) server to what SBC suggests - smtp.sbcglobal.yahoo.com (SMTP authentication is required.) I then tested the account settings and got the error message "Send test email message: unable to send test Message. Please verify the E-mail Address field." For "fun" I then tried to send a message - I get a new error message: "0x800CCC78: Unable to send the message. Please verify the email address in your account properties. The server responded: ??????" The email address is mine and is correct! Could you turn on diagnostic logging (see http://support.microsoft.com/default...;en-us;Q300479) and post the OPMLog.log file after trying to send? -- Jeff Stephenson Outlook Development This posting is provided "AS IS" with no warranties, and confers no rights
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#18
January 18th, 2005, 06:26 PM
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On Tue, 18 Jan 2005 10:01:04 -0800, AnneKS wrote:
I'll send it in a "prettier" format if you want but for now here's the log: That looks like a log when trying to connect to the non-SBC SMTP server - Outlook wasn't able to make a connection. Could you get a log from attempting to send through the SBC server? I'm curious as to why that message is being rejected... -- Jeff Stephenson Outlook Development This posting is provided "AS IS" with no warranties, and confers no rights
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#19
January 18th, 2005, 06:29 PM
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On Tue, 18 Jan 2005 10:13:04 -0800, AnneKS wrote:
Well, I called SBC Yahoo DSL and they have in fact blocked outgoing mail port #25. The nice folks over there gave me a case number (not sure what I'm supposed to do with it...) and told me to go to help.sbcglobal.net and wait for a phone call. Hmmm.... If you they're hosting you as a business, usually they'll make an exception to their port 25 blocking. Maybe that's what that's about... -- Jeff Stephenson Outlook Development This posting is provided "AS IS" with no warranties, and confers no rights
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#20
January 18th, 2005, 06:41 PM
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Hopefully that call to SBC will take care of it. Below is a document from
their online help desk. I filled out the abuse of service form and they should remove the filter and all should be back to normal. I hope.... Sure would have been nice if SBC had told us..... I'll look into the different error message my boss is getting with your instructions but I think that will clear up too with SBC lifting the filter. Thanks SO MUCH for your help - invaluable! And I hope this helps someone else - call your ISP and see if they blocked port 25! SBC Internet Services (SBCIS) is taking positive steps to help combat junk email and spam. In addition to network upgrades, free spam filtering and anti-virus software, SBC is implementing outbound SMTP port controls to ensure the SBC network is as reliable as possible for our Members. SBCIS began filtering Port 25 to separate outbound SMTP mail from dynamic IP mail. Most SBCIS Members already use SBCIS or Yahoo! SMTP mail servers for outbound email and will not be impacted by this filter. Members not using Web mail access or SBC mail servers, such as a private company or university mail server, will not be able to send outbound email until one of the following actions are taken: 1. Convert your outgoing mail to the SBC mail servers. 2. Contact your server administrator for information about alternate access methods allowing connectivity to the 3rd party mail server (i.e., VPN, Web mail or Outlook Web Access). 3. Request that SBC removes the SMTP port filter from your account: on our Abuse of Service form, enter the details of your request in the Abuse Description field. "Jeff Stephenson [MSFT]" wrote: On Tue, 18 Jan 2005 10:13:04 -0800, AnneKS wrote: Well, I called SBC Yahoo DSL and they have in fact blocked outgoing mail port #25. The nice folks over there gave me a case number (not sure what I'm supposed to do with it...) and told me to go to help.sbcglobal.net and wait for a phone call. Hmmm.... If you they're hosting you as a business, usually they'll make an exception to their port 25 blocking. Maybe that's what that's about... -- Jeff Stephenson Outlook Development This posting is provided "AS IS" with no warranties, and confers no rights
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