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#1
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outlook 03 hangs, error and won't open even in safe mode
Hello, I was sent over here from
the "microsoft.public.office.setup" newgroups by Susan Ramlet MVP - Microsoft Office. After the last several days she ran out of answers. Just installed office 2003 on my xp home and trying to open outlook for the 1st time. it brings up the box configuring outlook and migrating account settings (I had office 2000 previous) Then it hangs and I get an error microsoft office outlook has encountered a problem and needs to close. It prompts me to start in safe mode. It won't start in safe mode has the same responses..I have tried repair, used the Windows Installer CleanUp Utility, used the scanpst.exe and fixed any corrupted files, changed outcmd.dat Views.dat Outcmd.dat Extend.dat Frmcache.dat to .old (some I remember I didn't have) Also I have re-installed office 2k and opening outlook doesn't give a error message it just hangs and then closes. I am trying to figure out how to re-install 2000 (or 2003) without transfering or updating the new software of my original contacts emails settings etc etc.?? But after installing and re-installing both versions, I am not sure it is a corrupt file, but something in registry? Thanks in advance for any help! |
#2
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outlook 03 hangs, error and won't open even in safe mode
It sounds like the one thing you haven't done is create a new profile. Do
this with the Mail applet in COntrol Panel adding just one account to start with. -- Sue Mosher, Outlook MVP Author of Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx "Dan" wrote in message ... Hello, I was sent over here from the "microsoft.public.office.setup" newgroups by Susan Ramlet MVP - Microsoft Office. After the last several days she ran out of answers. Just installed office 2003 on my xp home and trying to open outlook for the 1st time. it brings up the box configuring outlook and migrating account settings (I had office 2000 previous) Then it hangs and I get an error microsoft office outlook has encountered a problem and needs to close. It prompts me to start in safe mode. It won't start in safe mode has the same responses..I have tried repair, used the Windows Installer CleanUp Utility, used the scanpst.exe and fixed any corrupted files, changed outcmd.dat Views.dat Outcmd.dat Extend.dat Frmcache.dat to .old (some I remember I didn't have) Also I have re-installed office 2k and opening outlook doesn't give a error message it just hangs and then closes. I am trying to figure out how to re-install 2000 (or 2003) without transfering or updating the new software of my original contacts emails settings etc etc.?? But after installing and re-installing both versions, I am not sure it is a corrupt file, but something in registry? Thanks in advance for any help! |
#3
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outlook 03 hangs, error and won't open even in safe mode
On Fri, 30 Jul 2004 13:08:02 -0700 Dan wrote:
I am trying to figure out how to re-install 2000 (or 2003) without transfering or updating the new software of my original contacts emails settings etc etc.?? The best thing for you to do would be to create a fresh profile and force Outlook to use that instead of trying to use your Outlook 2000 settings. 1. Right-click on the Outlook icon at the top of your start menu and select Properties. If that icon isn't there or it isn't the special system icon, go to the Users category in the Control Panel and click Mail. 2. When you have the Mail Applet running, click "Show Profiles" and ADD a new one. Give it a name and click OK. 3. You will see a Wizard to set up an e-mail account. And an account then and follow the prompts to Finish. When the wizard returns you to the profile list, select your new profile as the one to always use. 4. Test Outlook to see if it will start up without hanging. Once you have Outlook working, you can tell it to use your old PST (contacts, e-mail messages, etc) very easily: Click File|Open|Outlook Data File and select your old PST (which will probably be Outlook.pst). Change the name of the folder set to "Original Folders" then click OK. Click Tools|E-mail accounts, select the option to View or change existing accounts, then select your original folders as the delivery location. When you avoid the automatic migration, you have manually transfer your other account settings, signatures, and rules but you do keep all the basic data. -- Athena |
#4
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outlook 03 hangs, error and won't open even in safe mode
On Fri, 30 Jul 2004 13:08:02 -0700 Dan wrote:
I am trying to figure out how to re-install 2000 (or 2003) without transfering or updating the new software of my original contacts emails settings etc etc.?? The best thing for you to do would be to create a fresh profile and force Outlook to use that instead of trying to use your Outlook 2000 settings. 1. Right-click on the Outlook icon at the top of your start menu and select Properties. If that icon isn't there or it isn't the special system icon, go to the Users category in the Control Panel and click Mail. 2. When you have the Mail Applet running, click "Show Profiles" and ADD a new one. Give it a name and click OK. 3. You will see a Wizard to set up an e-mail account. And an account then and follow the prompts to Finish. When the wizard returns you to the profile list, select your new profile as the one to always use. 4. Test Outlook to see if it will start up without hanging. Once you have Outlook working, you can tell it to use your old PST (contacts, e-mail messages, etc) very easily: Click File|Open|Outlook Data File and select your old PST (which will probably be Outlook.pst). Change the name of the folder set to "Original Folders" then click OK. Click Tools|E-mail accounts, select the option to View or change existing accounts, then select your original folders as the delivery location. When you avoid the automatic migration, you have manually transfer your other account settings, signatures, and rules but you do keep all the basic data. -- Athena |
#5
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outlook 03 hangs, error and won't open even in safe mode
On Fri, 30 Jul 2004 13:08:02 -0700 Dan wrote:
I am trying to figure out how to re-install 2000 (or 2003) without transfering or updating the new software of my original contacts emails settings etc etc.?? The best thing for you to do would be to create a fresh profile and force Outlook to use that instead of trying to use your Outlook 2000 settings. 1. Right-click on the Outlook icon at the top of your start menu and select Properties. If that icon isn't there or it isn't the special system icon, go to the Users category in the Control Panel and click Mail. 2. When you have the Mail Applet running, click "Show Profiles" and ADD a new one. Give it a name and click OK. 3. You will see a Wizard to set up an e-mail account. And an account then and follow the prompts to Finish. When the wizard returns you to the profile list, select your new profile as the one to always use. 4. Test Outlook to see if it will start up without hanging. Once you have Outlook working, you can tell it to use your old PST (contacts, e-mail messages, etc) very easily: Click File|Open|Outlook Data File and select your old PST (which will probably be Outlook.pst). Change the name of the folder set to "Original Folders" then click OK. Click Tools|E-mail accounts, select the option to View or change existing accounts, then select your original folders as the delivery location. When you avoid the automatic migration, you have manually transfer your other account settings, signatures, and rules but you do keep all the basic data. -- Athena |
#6
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outlook 03 hangs, error and won't open even in safe mode
Thnks for NEW solution, am running out of options..
but it didn't change the behavior..ugh its midnite, gonna quit for the day..here's what going on so far... Did the deletions of all profiles in applet and recreated a new one. started up outlook 03 and same nonsense. Box appears in upper left saying migrating settings...(I'd give anything to find out how to change that on not just the 1st original startup after new install)? I haven't been able to recreate that prompt that gives me a CHOICE!! Anyways it hangs then creates the window to send error message to microsoft. Does the error report contents help? if so here they a Exception information Code: Oxc0000005 Flags: Oxc00000000 Record: 0x plus sixteen 0's! Address: 0x0000000001de39be I have done a sfc /scannow also checked for errors on hard drive. What ever was done recently, I now cannot access my address book via outlook express, even though it is a different operation...not sure if that is related, now I am without any access to my address book, contacts, email directory!!! ugh Any help would be appreciated! -----Original Message----- On Fri, 30 Jul 2004 13:08:02 -0700 Dan wrote: I am trying to figure out how to re-install 2000 (or 2003) without transfering or updating the new software of my original contacts emails settings etc etc.?? The best thing for you to do would be to create a fresh profile and force Outlook to use that instead of trying to use your Outlook 2000 settings. 1. Right-click on the Outlook icon at the top of your start menu and select Properties. If that icon isn't there or it isn't the special system icon, go to the Users category in the Control Panel and click Mail. 2. When you have the Mail Applet running, click "Show Profiles" and ADD a new one. Give it a name and click OK. 3. You will see a Wizard to set up an e-mail account. And an account then and follow the prompts to Finish. When the wizard returns you to the profile list, select your new profile as the one to always use. 4. Test Outlook to see if it will start up without hanging. Once you have Outlook working, you can tell it to use your old PST (contacts, e-mail messages, etc) very easily: Click File|Open|Outlook Data File and select your old PST (which will probably be Outlook.pst). Change the name of the folder set to "Original Folders" then click OK. Click Tools|E-mail accounts, select the option to View or change existing accounts, then select your original folders as the delivery location. When you avoid the automatic migration, you have manually transfer your other account settings, signatures, and rules but you do keep all the basic data. -- Athena . |
#7
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outlook 03 hangs, error and won't open even in safe mode
Thnks for NEW solution, am running out of options..
but it didn't change the behavior..ugh its midnite, gonna quit for the day..here's what going on so far... Did the deletions of all profiles in applet and recreated a new one. started up outlook 03 and same nonsense. Box appears in upper left saying migrating settings...(I'd give anything to find out how to change that on not just the 1st original startup after new install)? I haven't been able to recreate that prompt that gives me a CHOICE!! Anyways it hangs then creates the window to send error message to microsoft. Does the error report contents help? if so here they a Exception information Code: Oxc0000005 Flags: Oxc00000000 Record: 0x plus sixteen 0's! Address: 0x0000000001de39be I have done a sfc /scannow also checked for errors on hard drive. What ever was done recently, I now cannot access my address book via outlook express, even though it is a different operation...not sure if that is related, now I am without any access to my address book, contacts, email directory!!! ugh Any help would be appreciated! -----Original Message----- On Fri, 30 Jul 2004 13:08:02 -0700 Dan wrote: I am trying to figure out how to re-install 2000 (or 2003) without transfering or updating the new software of my original contacts emails settings etc etc.?? The best thing for you to do would be to create a fresh profile and force Outlook to use that instead of trying to use your Outlook 2000 settings. 1. Right-click on the Outlook icon at the top of your start menu and select Properties. If that icon isn't there or it isn't the special system icon, go to the Users category in the Control Panel and click Mail. 2. When you have the Mail Applet running, click "Show Profiles" and ADD a new one. Give it a name and click OK. 3. You will see a Wizard to set up an e-mail account. And an account then and follow the prompts to Finish. When the wizard returns you to the profile list, select your new profile as the one to always use. 4. Test Outlook to see if it will start up without hanging. Once you have Outlook working, you can tell it to use your old PST (contacts, e-mail messages, etc) very easily: Click File|Open|Outlook Data File and select your old PST (which will probably be Outlook.pst). Change the name of the folder set to "Original Folders" then click OK. Click Tools|E-mail accounts, select the option to View or change existing accounts, then select your original folders as the delivery location. When you avoid the automatic migration, you have manually transfer your other account settings, signatures, and rules but you do keep all the basic data. -- Athena . |
#8
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outlook 03 hangs, error and won't open even in safe mode
Thnks for NEW solution, am running out of options..
but it didn't change the behavior..ugh its midnite, gonna quit for the day..here's what going on so far... Did the deletions of all profiles in applet and recreated a new one. started up outlook 03 and same nonsense. Box appears in upper left saying migrating settings...(I'd give anything to find out how to change that on not just the 1st original startup after new install)? I haven't been able to recreate that prompt that gives me a CHOICE!! Anyways it hangs then creates the window to send error message to microsoft. Does the error report contents help? if so here they a Exception information Code: Oxc0000005 Flags: Oxc00000000 Record: 0x plus sixteen 0's! Address: 0x0000000001de39be I have done a sfc /scannow also checked for errors on hard drive. What ever was done recently, I now cannot access my address book via outlook express, even though it is a different operation...not sure if that is related, now I am without any access to my address book, contacts, email directory!!! ugh Any help would be appreciated! -----Original Message----- On Fri, 30 Jul 2004 13:08:02 -0700 Dan wrote: I am trying to figure out how to re-install 2000 (or 2003) without transfering or updating the new software of my original contacts emails settings etc etc.?? The best thing for you to do would be to create a fresh profile and force Outlook to use that instead of trying to use your Outlook 2000 settings. 1. Right-click on the Outlook icon at the top of your start menu and select Properties. If that icon isn't there or it isn't the special system icon, go to the Users category in the Control Panel and click Mail. 2. When you have the Mail Applet running, click "Show Profiles" and ADD a new one. Give it a name and click OK. 3. You will see a Wizard to set up an e-mail account. And an account then and follow the prompts to Finish. When the wizard returns you to the profile list, select your new profile as the one to always use. 4. Test Outlook to see if it will start up without hanging. Once you have Outlook working, you can tell it to use your old PST (contacts, e-mail messages, etc) very easily: Click File|Open|Outlook Data File and select your old PST (which will probably be Outlook.pst). Change the name of the folder set to "Original Folders" then click OK. Click Tools|E-mail accounts, select the option to View or change existing accounts, then select your original folders as the delivery location. When you avoid the automatic migration, you have manually transfer your other account settings, signatures, and rules but you do keep all the basic data. -- Athena . |
#9
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outlook 03 hangs, error and won't open even in safe mode
Also under Window/Prefetch there are 3 entries for
outlook.exe does this matter? (I did a search for outlook.exe) Also what about the following registry? HKEY_CURRENT_USER\Software\Microsoft\Internet Mail and News\Mail\POP3 (and smtp) it still has a old entry..shouldn't that have been erased? (the old entry is mail2.gbronline.com) -----Original Message-----Thnks for NEW solution, am running out of options.. but it didn't change the behavior..ugh its midnite, gonna quit for the day..here's what going on so far... Did the deletions of all profiles in applet and recreated a new one. started up outlook 03 and same nonsense. Box appears in upper left saying migrating settings...(I'd give anything to find out how to change that on not just the 1st original startup after new install)? I haven't been able to recreate that prompt that gives me a CHOICE!! Anyways it hangs then creates the window to send error message to microsoft. Does the error report contents help? if so here they a Exception information Code: Oxc0000005 Flags: Oxc00000000 Record: 0x plus sixteen 0's! Address: 0x0000000001de39be I have done a sfc /scannow also checked for errors on hard drive. What ever was done recently, I now cannot access my address book via outlook express, even though it is a different operation...not sure if that is related, now I am without any access to my address book, contacts, email directory!!! ugh Any help would be appreciated! -----Original Message----- On Fri, 30 Jul 2004 13:08:02 -0700 Dan wrote: I am trying to figure out how to re-install 2000 (or 2003) without transfering or updating the new software of my original contacts emails settings etc etc.?? The best thing for you to do would be to create a fresh profile and force Outlook to use that instead of trying to use your Outlook 2000 settings. 1. Right-click on the Outlook icon at the top of your start menu and select Properties. If that icon isn't there or it isn't the special system icon, go to the Users category in the Control Panel and click Mail. 2. When you have the Mail Applet running, click "Show Profiles" and ADD a new one. Give it a name and click OK. 3. You will see a Wizard to set up an e-mail account. And an account then and follow the prompts to Finish. When the wizard returns you to the profile list, select your new profile as the one to always use. 4. Test Outlook to see if it will start up without hanging. Once you have Outlook working, you can tell it to use your old PST (contacts, e-mail messages, etc) very easily: Click File|Open|Outlook Data File and select your old PST (which will probably be Outlook.pst). Change the name of the folder set to "Original Folders" then click OK. Click Tools|E-mail accounts, select the option to View or change existing accounts, then select your original folders as the delivery location. When you avoid the automatic migration, you have manually transfer your other account settings, signatures, and rules but you do keep all the basic data. -- Athena . . |
#10
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outlook 03 hangs, error and won't open even in safe mode
Also under Window/Prefetch there are 3 entries for
outlook.exe does this matter? (I did a search for outlook.exe) Also what about the following registry? HKEY_CURRENT_USER\Software\Microsoft\Internet Mail and News\Mail\POP3 (and smtp) it still has a old entry..shouldn't that have been erased? (the old entry is mail2.gbronline.com) -----Original Message-----Thnks for NEW solution, am running out of options.. but it didn't change the behavior..ugh its midnite, gonna quit for the day..here's what going on so far... Did the deletions of all profiles in applet and recreated a new one. started up outlook 03 and same nonsense. Box appears in upper left saying migrating settings...(I'd give anything to find out how to change that on not just the 1st original startup after new install)? I haven't been able to recreate that prompt that gives me a CHOICE!! Anyways it hangs then creates the window to send error message to microsoft. Does the error report contents help? if so here they a Exception information Code: Oxc0000005 Flags: Oxc00000000 Record: 0x plus sixteen 0's! Address: 0x0000000001de39be I have done a sfc /scannow also checked for errors on hard drive. What ever was done recently, I now cannot access my address book via outlook express, even though it is a different operation...not sure if that is related, now I am without any access to my address book, contacts, email directory!!! ugh Any help would be appreciated! -----Original Message----- On Fri, 30 Jul 2004 13:08:02 -0700 Dan wrote: I am trying to figure out how to re-install 2000 (or 2003) without transfering or updating the new software of my original contacts emails settings etc etc.?? The best thing for you to do would be to create a fresh profile and force Outlook to use that instead of trying to use your Outlook 2000 settings. 1. Right-click on the Outlook icon at the top of your start menu and select Properties. If that icon isn't there or it isn't the special system icon, go to the Users category in the Control Panel and click Mail. 2. When you have the Mail Applet running, click "Show Profiles" and ADD a new one. Give it a name and click OK. 3. You will see a Wizard to set up an e-mail account. And an account then and follow the prompts to Finish. When the wizard returns you to the profile list, select your new profile as the one to always use. 4. Test Outlook to see if it will start up without hanging. Once you have Outlook working, you can tell it to use your old PST (contacts, e-mail messages, etc) very easily: Click File|Open|Outlook Data File and select your old PST (which will probably be Outlook.pst). Change the name of the folder set to "Original Folders" then click OK. Click Tools|E-mail accounts, select the option to View or change existing accounts, then select your original folders as the delivery location. When you avoid the automatic migration, you have manually transfer your other account settings, signatures, and rules but you do keep all the basic data. -- Athena . . |
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