Visio 2003 Add-on Error message at Startup

I recently upgraded to Visio 2003. I did a full install from the CD.
Whenever I start Visio I receive the following message:

'Visio could not find this add-on or one of its files. An error
occurred and this feature is no longer functioning properly. Would
you like to repair this feature now?'

If I select repair, it appears to do something and all is well after.
But, as soon as I shutdown and restart Visio, I get the same message
and have to go thru the same thing again. I can't get rid of it. I
have run a repair/re-install and done a complete re-installation but
with no success. The error message gives me no indication as to what
add-on it is having a problem with.

Has anyone experienced this before or have any ideas?

Regards,

Steve

Hello Steve,

1. Check first under TOOLS - OPTIONS - ADVANCED - FILE PATHS - ADD-ONS contains a defined path information; if it
is so, delete, press OK two time; restart visio and verify the status.

2. If you have Adobe installed into your system, make sure to uninstall & reinstall it without the PDFMaker for Visio (you
have to do a custom installation). If it was previously installed in your system, you have to delete the following hidden
folders (to view them, enable SHOW HIDDEN FILES AND FOLDERS under TOOLS - OPTION - VIEW of the windows
explorer:

C:\Documents and Settings\loginname\Application Data\Microsoft\Visio

C:\Documents and Settings\loginname\Local Settings\Application Data\Microsoft\Visio

Then, delete the following registry key:

HKEY _CURRENT_USER\Software\Microsft\Office\11.0\Visio.

Then, launch visio which will try to repair itself.

Please try these options and let me know the results.

Regards,
Jagadeesh Parameswaran,
Microsoft.

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
From: (Steve)
Newsgroups: microsoft.public.visio.general,microsoft.public.vi sio.troubleshoot
Subject: Visio 2003 Add-on Error message at Startup
Date: 10 May 2004 12:34:04 -0700
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I recently upgraded to Visio 2003. I did a full install from the CD.
Whenever I start Visio I receive the following message:

'Visio could not find this add-on or one of its files. An error
occurred and this feature is no longer functioning properly. Would
you like to repair this feature now?'

If I select repair, it appears to do something and all is well after.
But, as soon as I shutdown and restart Visio, I get the same message
and have to go thru the same thing again. I can't get rid of it. I
have run a repair/re-install and done a complete re-installation but
with no success. The error message gives me no indication as to what
add-on it is having a problem with.

Has anyone experienced this before or have any ideas?

Regards,

Steve

I am facing the excat same trouble as Steve. What you are suggesting is to rid the Adobe PDFMaker for Visio - does it mean an incompatibility between the Adobe PDFMaker for Visio and Visio2003?

"Jagadeesh [MSFT]" wrote:

Hello Steve,

1. Check first under TOOLS - OPTIONS - ADVANCED - FILE PATHS - ADD-ONS contains a defined path information; if it
is so, delete, press OK two time; restart visio and verify the status.

2. If you have Adobe installed into your system, make sure to uninstall & reinstall it without the PDFMaker for Visio (you
have to do a custom installation). If it was previously installed in your system, you have to delete the following hidden
folders (to view them, enable SHOW HIDDEN FILES AND FOLDERS under TOOLS - OPTION - VIEW of the windows
explorer:

C:\Documents and Settings\loginname\Application Data\Microsoft\Visio

C:\Documents and Settings\loginname\Local Settings\Application Data\Microsoft\Visio

Then, delete the following registry key:

HKEY _CURRENT_USER\Software\Microsft\Office\11.0\Visio.

Then, launch visio which will try to repair itself.

Please try these options and let me know the results.

Regards,
Jagadeesh Parameswaran,
Microsoft.

This posting is provided "AS IS" with no warranties, and confers no rights.