normal.dot macros have changed

I have loaded Word 2000 on 4 machines in my office. On 3 of the machines the
normal.dot macros works properly, but on the 4th the macros either work or do
something differently. She did not reassign the macros as she would not know
how to do that. On the 4th machine, normal.dot for example..[CTRL]+[PG Dn]
does nothing (on other machines...goes to top of next page), [DEL] when she
has highlighted text, even part of a word, is prompting her to delete block
(other machine, will delete the text), or [CTRL]+[Home] is doing a "go to"
command which you have to tell it where to go (but on other machines it takes
to top of page 1). But some of the macros do what the others do. She didn't
do any custom macros so, I renamed the normal.dot to normal.old and restarted
Word to get the normal.dot file back and it still is doing the same thing. I
have even taken the normal.dot from one of the other machines and copied it
to the directory and it still is doing it. I made sure I was putting it in
the right spot per instuctions I have found about finding the location. I am
totally baffled. My user would like her machine to be the same as the
others. Any suggestions??

In Word on the problem machine, click on Tools | Options | General | uncheck
the two boxes for WordPerfect help and navigation | OK.

"Brenda Carr" wrote:

I have loaded Word 2000 on 4 machines in my office. On 3 of the machines the
normal.dot macros works properly, but on the 4th the macros either work or do
something differently. She did not reassign the macros as she would not know
how to do that. On the 4th machine, normal.dot for example..[CTRL]+[PG Dn]
does nothing (on other machines...goes to top of next page), [DEL] when she
has highlighted text, even part of a word, is prompting her to delete block
(other machine, will delete the text), or [CTRL]+[Home] is doing a "go to"
command which you have to tell it where to go (but on other machines it takes
to top of page 1). But some of the macros do what the others do. She didn't
do any custom macros so, I renamed the normal.dot to normal.old and restarted
Word to get the normal.dot file back and it still is doing the same thing. I
have even taken the normal.dot from one of the other machines and copied it
to the directory and it still is doing it. I made sure I was putting it in
the right spot per instuctions I have found about finding the location. I am
totally baffled. My user would like her machine to be the same as the
others. Any suggestions??