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Hi Best,
If the problem still persists, please also perform the following troubleshooting steps: Step 1: Start Outlook in Safe Mode ================================================== = Run "Outlook.exe /Safe" to start Outlook in safe mode. This problem may be caused by some corrupted Outlook add-ins If in Outlook Safe Mode, the problem doesn't occur again. Please disable all add-ins. 1. Start up Outlook in normal mode 2. Click Tools, then Options 3. In the Other Tab, click Advanced Options 4. Click Add-in Manager, CLEAR all the check boxes in Add-in Manager. 5. Click COM-addin, CLEAR all check boxes. 6. Reload Outlook in normal mode to see whether the same problem still persists If this problem persists, please go to next step. Step 2: Create new Outlook profile ================================================== === OL2002: How to Create a New E-mail Profile for Outlook http://support.microsoft.com/?id=287072 A new profile uses refresh Outlook user environment. So we can check if the problem is caused by corrupted PST file. To back up and restore data between profiles, please refer to: OL2002: How to Back Up, Restore, or Move Outlook Data http://support.microsoft.com/?id=287070 Hope the information helps. Regards, Pat Cai Microsoft Online Partner Support When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ================================================== === Business-Critical Phone Support (BCPS) provides you with technical phone support at no charge during critical LAN outages or "business down" situations. This benefit is available 24 hours a day, 7 days a week to all Microsoft technology partners in the United States and Canada. This and other support options are available he BCPS: https://partner.microsoft.com/US/tec...rview/40010469 Others: https://partner.microsoft.com/US/tec...pportoverview/ If you are outside the United States, please visit our International Support page: http://support.microsoft.com/default...rnational.aspx. ================================================== === This posting is provided "AS IS" with no warranties, and confers no rights. |
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