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#1
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Multiple Category Problem - Several Categories Treated as One
I have seen several references to this problem in the archives. The
problem occurs where a contact has been assigned to more than one category. Typically, in the category window on the contact's individual page, each category will be separated by a comma and a space. When the problem occurs, there is only the comma separting categories, no space. The effect of this is that when one does a view of one's contacts by category, you don't get all of one category in a single list. For example you might get a list for Accountants, another for Accountants,Manufacturing, another for Accountants,Service Industry and so on. If you are looking up Accountants, you have to go to many individual lists to see them all. I think Judy Gleeson MVP came closest to the cause on a Sept/06 post when she said, "I have narrowed the problem down to Blackberry's. This issue only appears on PC's where Outlook is synced with a blackberry. During the sync a flag is thrown about categories. All the users didn't pay attention to it and just accepted it. Apparently the blackberry doesn't know how to handle categories and during a sync operation it strips the spaces away from the categories and leaves the categories separated by only a comma. This in turn updates Outlook and leaves it in a "broken" state. I am going to follow up with Blackberry." I do use a blackberry so this makes sense to me. My question to Judy is, what happened and do we have a resolution? |
#2
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Multiple Category Problem - Several Categories Treated as One
Hi Larry
I am back from the beach - it rained BTW. I have not seen a resolution but there was a recent posting about the same issue and I think the guy had another PDA! Judy Gleeson MVP Outlook Outlook trainer and author of Productiv_IT with Outlook www.acorntraining.com.au Canberra, Australia "I not only use all the brains I have, but all I can borrow." (Woodrow Wilson) wrote in message oups.com... I have seen several references to this problem in the archives. The problem occurs where a contact has been assigned to more than one category. Typically, in the category window on the contact's individual page, each category will be separated by a comma and a space. When the problem occurs, there is only the comma separting categories, no space. The effect of this is that when one does a view of one's contacts by category, you don't get all of one category in a single list. For example you might get a list for Accountants, another for Accountants,Manufacturing, another for Accountants,Service Industry and so on. If you are looking up Accountants, you have to go to many individual lists to see them all. I think Judy Gleeson MVP came closest to the cause on a Sept/06 post when she said, "I have narrowed the problem down to Blackberry's. This issue only appears on PC's where Outlook is synced with a blackberry. During the sync a flag is thrown about categories. All the users didn't pay attention to it and just accepted it. Apparently the blackberry doesn't know how to handle categories and during a sync operation it strips the spaces away from the categories and leaves the categories separated by only a comma. This in turn updates Outlook and leaves it in a "broken" state. I am going to follow up with Blackberry." I do use a blackberry so this makes sense to me. My question to Judy is, what happened and do we have a resolution? |
#3
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Multiple Category Problem - Several Categories Treated as One
Thanks Judy, how do we get MS and RIM talking to generate a solution?
Larry On Jan 3, 4:43 am, "Judy Gleeson \(MVP Outlook\)" wrote: Hi Larry I am back from the beach - it rained BTW. I have not seen a resolution but there was a recent posting about the same issue and I think the guy had another PDA! Judy Gleeson MVP Outlook Outlook trainer and author of Productiv_IT with Outlookwww.acorntraining.com.au Canberra, Australia "I not only use all the brains I have, but all I can borrow." (Woodrow wrote in ooglegroups.com... I have seen several references to this problem in the archives. The problem occurs where a contact has been assigned to more than one category. Typically, in the category window on the contact's individual page, each category will be separated by a comma and a space. When the problem occurs, there is only the comma separting categories, no space. The effect of this is that when one does a view of one's contacts by category, you don't get all of one category in a single list. For example you might get a list for Accountants, another for Accountants,Manufacturing, another for Accountants,Service Industry and so on. If you are looking up Accountants, you have to go to many individual lists to see them all. I think Judy Gleeson MVP came closest to the cause on a Sept/06 post when she said, "I have narrowed the problem down to Blackberry's. This issue only appears on PC's where Outlook is synced with a blackberry. During the sync a flag is thrown about categories. All the users didn't pay attention to it and just accepted it. Apparently the blackberry doesn't know how to handle categories and during a sync operation it strips the spaces away from the categories and leaves the categories separated by only a comma. This in turn updates Outlook and leaves it in a "broken" state. I am going to follow up with Blackberry." I do use a blackberry so this makes sense to me. My question to Judy is, what happened and do we have a resolution?- Hide quoted text -- Show quoted text - |
#4
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Multiple Category Problem - Several Categories Treated as One
I have a client who is seeing the exact same thing.
The category line is being updated by the BlackBerry Destop Manager 4.1.0.8 program removing the spaces and making it unrecognizable as multiple categories in Outlook 2003. I currently have an open support case through Sprint/Nextel through to RIM to try to get some answers and projected resolution date for a patch..... I will report back with anything I find out.... any Additional solutions anyone else has found would be greatly appreciated. Thanks, Rick " wrote: Thanks Judy, how do we get MS and RIM talking to generate a solution? Larry On Jan 3, 4:43 am, "Judy Gleeson \(MVP Outlook\)" wrote: Hi Larry I am back from the beach - it rained BTW. I have not seen a resolution but there was a recent posting about the same issue and I think the guy had another PDA! Judy Gleeson MVP Outlook Outlook trainer and author of Productiv_IT with Outlookwww.acorntraining.com.au Canberra, Australia "I not only use all the brains I have, but all I can borrow." (Woodrow wrote in ooglegroups.com... I have seen several references to this problem in the archives. The problem occurs where a contact has been assigned to more than one category. Typically, in the category window on the contact's individual page, each category will be separated by a comma and a space. When the problem occurs, there is only the comma separting categories, no space. The effect of this is that when one does a view of one's contacts by category, you don't get all of one category in a single list. For example you might get a list for Accountants, another for Accountants,Manufacturing, another for Accountants,Service Industry and so on. If you are looking up Accountants, you have to go to many individual lists to see them all. I think Judy Gleeson MVP came closest to the cause on a Sept/06 post when she said, "I have narrowed the problem down to Blackberry's. This issue only appears on PC's where Outlook is synced with a blackberry. During the sync a flag is thrown about categories. All the users didn't pay attention to it and just accepted it. Apparently the blackberry doesn't know how to handle categories and during a sync operation it strips the spaces away from the categories and leaves the categories separated by only a comma. This in turn updates Outlook and leaves it in a "broken" state. I am going to follow up with Blackberry." I do use a blackberry so this makes sense to me. My question to Judy is, what happened and do we have a resolution?- Hide quoted text -- Show quoted text - |
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