Outlook 2007, can receive but not send, running out of ideas

As title says I can receive but not send. Here is what I have tried but has
not worked.
- restore point back to before it stopped sending
- shut down security software
- removed security software (then after trying again reinstalled it)
- change the port from 25 on the SMTP
- set up new account in Outlook
- set up a new pst file and made it the default
- ran the repair using the install disk fro MS Office
- tried a different Email address
- used the internet site for my Email/ISP and it does send
- called my ISP and tried their ideas (some are above)

My last idea is to uninstall Outlook and reinstall but it looks like I have
to uininstall all of Office, which looks to be a lot of work (especially with
all the updates that need to be added back in). Also would have thought
running repair would have done it. Before I try that does anyone have any
other ideas?

Thanks

Seems like you tried everything. You could open the email account and go to
More Settings, click on Outgoing Server and make sure the right
Authentication boxes are checked and also your PW is correct.

"Randy" wrote:

As title says I can receive but not send. Here is what I have tried but has
not worked.
- restore point back to before it stopped sending
- shut down security software
- removed security software (then after trying again reinstalled it)
- change the port from 25 on the SMTP
- set up new account in Outlook
- set up a new pst file and made it the default
- ran the repair using the install disk fro MS Office
- tried a different Email address
- used the internet site for my Email/ISP and it does send
- called my ISP and tried their ideas (some are above)

My last idea is to uninstall Outlook and reinstall but it looks like I have
to uininstall all of Office, which looks to be a lot of work (especially with
all the updates that need to be added back in). Also would have thought
running repair would have done it. Before I try that does anyone have any
other ideas?

Thanks

Thanks Longshot. I tried that and went through all the set up with ISP.
Also I am able to receive so I assume my password is correct.


"Longshot" wrote:

Seems like you tried everything. You could open the email account and go to
More Settings, click on Outgoing Server and make sure the right
Authentication boxes are checked and also your PW is correct.

"Randy" wrote:

As title says I can receive but not send. Here is what I have tried but has
not worked.
- restore point back to before it stopped sending
- shut down security software
- removed security software (then after trying again reinstalled it)
- change the port from 25 on the SMTP
- set up new account in Outlook
- set up a new pst file and made it the default
- ran the repair using the install disk fro MS Office
- tried a different Email address
- used the internet site for my Email/ISP and it does send
- called my ISP and tried their ideas (some are above)

My last idea is to uninstall Outlook and reinstall but it looks like I have
to uininstall all of Office, which looks to be a lot of work (especially with
all the updates that need to be added back in). Also would have thought
running repair would have done it. Before I try that does anyone have any
other ideas?

Thanks

Can you work with ISP to reset new passwords?

"Randy" wrote:

Thanks Longshot. I tried that and went through all the set up with ISP.
Also I am able to receive so I assume my password is correct.


"Longshot" wrote:

Seems like you tried everything. You could open the email account and go to
More Settings, click on Outgoing Server and make sure the right
Authentication boxes are checked and also your PW is correct.

"Randy" wrote:

As title says I can receive but not send. Here is what I have tried but has
not worked.
- restore point back to before it stopped sending
- shut down security software
- removed security software (then after trying again reinstalled it)
- change the port from 25 on the SMTP
- set up new account in Outlook
- set up a new pst file and made it the default
- ran the repair using the install disk fro MS Office
- tried a different Email address
- used the internet site for my Email/ISP and it does send
- called my ISP and tried their ideas (some are above)

My last idea is to uninstall Outlook and reinstall but it looks like I have
to uininstall all of Office, which looks to be a lot of work (especially with
all the updates that need to be added back in). Also would have thought
running repair would have done it. Before I try that does anyone have any
other ideas?

Thanks

Its fairly easy to change the password, but I am not sure why you are
suggesting this. I am able to receive Emails so my password must be
working???

"Longshot" wrote:

Can you work with ISP to reset new passwords?

"Randy" wrote:

Thanks Longshot. I tried that and went through all the set up with ISP.
Also I am able to receive so I assume my password is correct.


"Longshot" wrote:

Seems like you tried everything. You could open the email account and go to
More Settings, click on Outgoing Server and make sure the right
Authentication boxes are checked and also your PW is correct.

"Randy" wrote:

As title says I can receive but not send. Here is what I have tried but has
not worked.
- restore point back to before it stopped sending
- shut down security software
- removed security software (then after trying again reinstalled it)
- change the port from 25 on the SMTP
- set up new account in Outlook
- set up a new pst file and made it the default
- ran the repair using the install disk fro MS Office
- tried a different Email address
- used the internet site for my Email/ISP and it does send
- called my ISP and tried their ideas (some are above)

My last idea is to uninstall Outlook and reinstall but it looks like I have
to uininstall all of Office, which looks to be a lot of work (especially with
all the updates that need to be added back in). Also would have thought
running repair would have done it. Before I try that does anyone have any
other ideas?

Thanks

Randy wrote:

As title says I can receive but not send.

And similarly the body of your post never provided MORE details than
what your Subject did, like:

- Version of Outlook (you did give this as Outlook 2007).
- Version of Windows.
- Type of Internet connection (dial-up, DSL, cable).
- Type of sending server (SMTP, HTTP/Deltasync, or Exchange).
- The EXACT *and* COMPLETE error message.

Regarding error or status messages:
- Do NOT omit the message.
- Do NOT describe the message.
- Do NOT summarize the message.
- Do NOT paraphrase the message.
- Do NOT truncate the message.
- Do show the ENTIRE message (but munge or star out personal info,
like your username in an e-mail address but not the domain).
And DETAIL the steps to reproduce the error or problem.

Here is the error message:
Task - Sending' reported error (0x8004210B) : 'The operation
timed out waiting for a response from the sending (SMTP) server. If you
continue to receive this message, contact your server administrator or
Internet service provider (ISP)

"Evan Platt" wrote:

On Mon, 24 May 2010 05:44:04 -0700, Randy
wrote:

As title says I can receive but not send. Here is what I have tried but has
not worked.
- restore point back to before it stopped sending
- shut down security software
- removed security software (then after trying again reinstalled it)
- change the port from 25 on the SMTP
- set up new account in Outlook
- set up a new pst file and made it the default
- ran the repair using the install disk fro MS Office
- tried a different Email address
- used the internet site for my Email/ISP and it does send
- called my ISP and tried their ideas (some are above)

My last idea is to uninstall Outlook and reinstall but it looks like I have
to uininstall all of Office, which looks to be a lot of work (especially with
all the updates that need to be added back in). Also would have thought
running repair would have done it. Before I try that does anyone have any
other ideas?

What error message do you get when trying to send?
--
To reply via e-mail, remove The Obvious and .invalid from my e-mail address.
.

Additional details a Vista, cable, SMTP.

Error message is:
Task - Sending' reported error (0x8004210B) : 'The operation
timed out waiting for a response from the sending (SMTP) server. If you
continue to receive this message, contact your server administrator or
Internet service provider (ISP)

To get the error all I have to do is compose a message and hit send.

Thx

"VanguardLH" wrote:

Randy wrote:

As title says I can receive but not send.

And similarly the body of your post never provided MORE details than
what your Subject did, like:

- Version of Outlook (you did give this as Outlook 2007).
- Version of Windows.
- Type of Internet connection (dial-up, DSL, cable).
- Type of sending server (SMTP, HTTP/Deltasync, or Exchange).
- The EXACT *and* COMPLETE error message.

Regarding error or status messages:
- Do NOT omit the message.
- Do NOT describe the message.
- Do NOT summarize the message.
- Do NOT paraphrase the message.
- Do NOT truncate the message.
- Do show the ENTIRE message (but munge or star out personal info,
like your username in an e-mail address but not the domain).
And DETAIL the steps to reproduce the error or problem.
.

Randy wrote:

Error message is:
Task - Sending' reported error (0x8004210B) : 'The operation
timed out waiting for a response from the sending (SMTP) server. If you
continue to receive this message, contact your server administrator or
Internet service provider (ISP)

You said that you uninstalled security software. Presumably that meant
you tested e-mail sending before reinstalling the security software. So
what security software did you uninstall? Did it include antivirus,
anti-spam, and 3rd-party firewall programs or anything else that
interrogates your e-mail traffic?

If the mail server responds to a ping, run "ping -n 100 smtpmailhost".
See how many packets are getting dropped, if any. While web browsers
seem capable of withstanding a loss of 8%, e-mail clients seem to start
puking at just 5% lost packets.

See if you can telnet into the mail host just to be sure that their mail
server is responsive.

telnet smtpmailhost port

For port, try both 25 and 587.

You could also reboot Windows into its Safe Mode (with networking) which
eliminates many programs from loading. Then retest sending e-mails.

Thanks for the response.

I am using Bitdefender with antivirus, antispam and firewall. I fully
uninstalled it and tried the Email, same problem.

whan I run the telnet smtpmailhost port, what do I use for
"smtpmailhost" ?

Thanks for the suggestions

"VanguardLH" wrote:

Randy wrote:

Error message is:
Task - Sending' reported error (0x8004210B) : 'The operation
timed out waiting for a response from the sending (SMTP) server. If you
continue to receive this message, contact your server administrator or
Internet service provider (ISP)

You said that you uninstalled security software. Presumably that meant
you tested e-mail sending before reinstalling the security software. So
what security software did you uninstall? Did it include antivirus,
anti-spam, and 3rd-party firewall programs or anything else that
interrogates your e-mail traffic?

If the mail server responds to a ping, run "ping -n 100 smtpmailhost".
See how many packets are getting dropped, if any. While web browsers
seem capable of withstanding a loss of 8%, e-mail clients seem to start
puking at just 5% lost packets.

See if you can telnet into the mail host just to be sure that their mail
server is responsive.

telnet smtpmailhost port

For port, try both 25 and 587.

You could also reboot Windows into its Safe Mode (with networking) which
eliminates many programs from loading. Then retest sending e-mails.
.