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Outlook 2007, can receive but not send, running out of ideas



 
 
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  #11  
Old May 25th, 2010, 05:10 PM posted to microsoft.public.outlook.general
Randy
external usenet poster
 
Posts: 398
Default Outlook 2007, can receive but not send, running out of ideas

When I run "telnet" as you defined (I figured out what smtp address to use)
I get " 'telnet' is not recognized as an internal or external command,
operable program or batch file" Does this makes sense??? seems like its not
set up on my PC

"VanguardLH" wrote:

Randy wrote:

Error message is:
Task - Sending' reported error (0x8004210B) : 'The operation
timed out waiting for a response from the sending (SMTP) server. If you
continue to receive this message, contact your server administrator or
Internet service provider (ISP)


You said that you uninstalled security software. Presumably that meant
you tested e-mail sending before reinstalling the security software. So
what security software did you uninstall? Did it include antivirus,
anti-spam, and 3rd-party firewall programs or anything else that
interrogates your e-mail traffic?

If the mail server responds to a ping, run "ping -n 100 smtpmailhost".
See how many packets are getting dropped, if any. While web browsers
seem capable of withstanding a loss of 8%, e-mail clients seem to start
puking at just 5% lost packets.

See if you can telnet into the mail host just to be sure that their mail
server is responsive.

telnet smtpmailhost port

For port, try both 25 and 587.

You could also reboot Windows into its Safe Mode (with networking) which
eliminates many programs from loading. Then retest sending e-mails.
.

  #12  
Old May 25th, 2010, 07:22 PM posted to microsoft.public.outlook.general
Brian Tillman [MVP-Outlook]
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Posts: 2,485
Default Outlook 2007, can receive but not send, running out of ideas

"Randy" wrote in message
...

When I run "telnet" as you defined (I figured out what smtp address to use)
I get " 'telnet' is not recognized as an internal or external command,
operable program or batch file" Does this makes sense??? seems like its
not
set up on my PC


Telnet is not installed by default on either Windows Vista or Windows 7. You
must add it in Add/Remove Programs.

The error you presented is a server-side problem. Outlook is waiting a
response from the server and is not getting it. Your mail service provider
must address that.
--
Brian Tillman [MVP-Outlook]

  #13  
Old May 25th, 2010, 07:31 PM posted to microsoft.public.outlook.general
VanguardLH[_2_]
external usenet poster
 
Posts: 4,113
Default Outlook 2007, can receive but not send, running out of ideas

Randy wrote:

Thanks for the response.

I am using Bitdefender with antivirus, antispam and firewall. I fully
uninstalled it and tried the Email, same problem.

whan I run the telnet smtpmailhost port, what do I use for
"smtpmailhost" ?


The same hostname you configured in Outlook to use as the SMTP mail
host.
  #14  
Old May 25th, 2010, 07:37 PM posted to microsoft.public.outlook.general
VanguardLH[_2_]
external usenet poster
 
Posts: 4,113
Default Outlook 2007, can receive but not send, running out of ideas

Randy wrote:

When I run "telnet" as you defined (I figured out what smtp address to use)
I get " 'telnet' is not recognized as an internal or external command,
operable program or batch file" Does this makes sense??? seems like its not
set up on my PC


Guess that depends on which version of Windows that you have but never
identified. Personally I haven't ever used a version of Windows since
3.11 that didn't have telnet.exe available (but then I don't waste my
time with crippled "home" editions so I cannot speak to those versions).
For Windows XP Pro (and maybe most if not all versions and editions), it
is found under C:\Windows\system32. You shouldn't need to specify the
path to the file since this path should already be included in your
system PATH environment variable.
  #15  
Old May 26th, 2010, 03:44 AM posted to microsoft.public.outlook.general
VanguardLH[_2_]
external usenet poster
 
Posts: 4,113
Default Outlook 2007, can receive but not send, running out of ideas

VanguardLH wrote:

Randy wrote:

When I run "telnet" as you defined (I figured out what smtp address
to use) I get " 'telnet' is not recognized as an internal or
external command, operable program or batch file" Does this makes
sense??? seems like its not set up on my PC


Guess that depends on which version of Windows that you have but
never identified. Personally I haven't ever used a version of
Windows since 3.11 that didn't have telnet.exe available (but then I
don't waste my time with crippled "home" editions so I cannot speak
to those versions). For Windows XP Pro (and maybe most if not all
versions and editions), it is found under C:\Windows\system32. You
shouldn't need to specify the path to the file since this path should
already be included in your system PATH environment variable.


According to Brian, telnet.exe is not installed by default in Windows
Vista (I see you did mention the Windows version in a reply - but still
not mention which EDITION of it you have). Although it isn't installed
by default, it's been a long time since I did a default install, too,
and instead always do a custom install to select and deselect what I
want installed or not. Presumably telnet is available with Windows
Vista and you'll have to install it (if you want to perform the test to
see if you can get a connect to the mail server without using the e-mail
client). I never bothered with Vista but Google still works and found:

http://www.tech-recipes.com/rx/1793/...telnet_client/

Did you ever do the ping test?
Did you ever try switching to port 587?
Did you ever try rebooting into Windows' Safe Mode?

Your reply focused on only 1 suggestion (of using telnet to check if you
could establish a connection). Still waiting to hear on the results of
those other tests.
  #16  
Old May 27th, 2010, 10:18 PM posted to microsoft.public.outlook.general
Randy
external usenet poster
 
Posts: 398
Default Outlook 2007, can receive but not send, running out of ideas

I'm really confused now.
I did get the telnet running and it does connect to the smtp. I have
switched to port 587 with no luck. I ran it in safe mode (with network) and
it still would not send.

Now the really interesting data point is I installed the Windows Mail. It
recieves but does not send just like outlook. So given i can connect to the
mail server using telnet and Windows Mail does the same thing, the only
things I can think it would be are the security software (but I uninstalled
it and tested it uninstalled, still did not work), router or modem. Does
this make sense??? How do i test for these. As I stated I did uninstall
bitdefender, but is it possible it left something behind? I tried connecting
to my modem directly bypassing the router and it would not give me a good
connection using a wired connection. This has me really confused? Ideas?

Thanks fro the suggestions so far. I greatly appreciate the help

"VanguardLH" wrote:

VanguardLH wrote:

Randy wrote:

When I run "telnet" as you defined (I figured out what smtp address
to use) I get " 'telnet' is not recognized as an internal or
external command, operable program or batch file" Does this makes
sense??? seems like its not set up on my PC


Guess that depends on which version of Windows that you have but
never identified. Personally I haven't ever used a version of
Windows since 3.11 that didn't have telnet.exe available (but then I
don't waste my time with crippled "home" editions so I cannot speak
to those versions). For Windows XP Pro (and maybe most if not all
versions and editions), it is found under C:\Windows\system32. You
shouldn't need to specify the path to the file since this path should
already be included in your system PATH environment variable.


According to Brian, telnet.exe is not installed by default in Windows
Vista (I see you did mention the Windows version in a reply - but still
not mention which EDITION of it you have). Although it isn't installed
by default, it's been a long time since I did a default install, too,
and instead always do a custom install to select and deselect what I
want installed or not. Presumably telnet is available with Windows
Vista and you'll have to install it (if you want to perform the test to
see if you can get a connect to the mail server without using the e-mail
client). I never bothered with Vista but Google still works and found:

http://www.tech-recipes.com/rx/1793/...telnet_client/

Did you ever do the ping test?
Did you ever try switching to port 587?
Did you ever try rebooting into Windows' Safe Mode?

Your reply focused on only 1 suggestion (of using telnet to check if you
could establish a connection). Still waiting to hear on the results of
those other tests.
.

  #17  
Old May 28th, 2010, 10:58 AM posted to microsoft.public.outlook.general
VanguardLH[_2_]
external usenet poster
 
Posts: 4,113
Default Outlook 2007, can receive but not send, running out of ideas

Randy wrote:

I did get the telnet running and it does connect to the smtp. I have
switched to port 587 with no luck. I ran it in safe mode (with
network) and it still would not send.


And yet you have to divulge just "would not send" means. If there was
an error message or an NDR (non-delivery report) e-mail that you
received then share it with us.

Now the really interesting data point is I installed the Windows Mail.
It recieves but does not send just like outlook.


Which probably has to do with the error message that you didn't tell us
about.

So given i can connect to the mail server using telnet and Windows
Mail does the same thing, the only things I can think it would be are
the security software (but I uninstalled it and tested it
uninstalled, still did not work), router or modem. Does this make
sense???


Just WHO is your e-mail provider? You mention contacting your ISP but
that doesn't mandate that they are your e-mail provider. Since you
never identified WHO is your actual e-mail provider, no one here knows
what hostname you specified for their SMTP mail server.

Since you can their webmail client to use your login credentials to use
the webmail interface to your account to send, it is not that you are
not allowed to send from your account (i.e., it is not a receive-only
account). However, you never mentioned if you are on your ISP's network
when you attempt to send. That is, are you on- or off-domain when you
try using a local e-mail client to connect to their outbound e-mail
server?

Did you configure Outlook to authenticate to their SMTP mail server?

And when might you get around to doing the ping test to check for how
many, if any, packets are getting dropped?
 




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