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#11
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Outlook 2007, can receive but not send, running out of ideas
When I run "telnet" as you defined (I figured out what smtp address to use)
I get " 'telnet' is not recognized as an internal or external command, operable program or batch file" Does this makes sense??? seems like its not set up on my PC "VanguardLH" wrote: Randy wrote: Error message is: Task - Sending' reported error (0x8004210B) : 'The operation timed out waiting for a response from the sending (SMTP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP) You said that you uninstalled security software. Presumably that meant you tested e-mail sending before reinstalling the security software. So what security software did you uninstall? Did it include antivirus, anti-spam, and 3rd-party firewall programs or anything else that interrogates your e-mail traffic? If the mail server responds to a ping, run "ping -n 100 smtpmailhost". See how many packets are getting dropped, if any. While web browsers seem capable of withstanding a loss of 8%, e-mail clients seem to start puking at just 5% lost packets. See if you can telnet into the mail host just to be sure that their mail server is responsive. telnet smtpmailhost port For port, try both 25 and 587. You could also reboot Windows into its Safe Mode (with networking) which eliminates many programs from loading. Then retest sending e-mails. . |
#12
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Outlook 2007, can receive but not send, running out of ideas
"Randy" wrote in message
... When I run "telnet" as you defined (I figured out what smtp address to use) I get " 'telnet' is not recognized as an internal or external command, operable program or batch file" Does this makes sense??? seems like its not set up on my PC Telnet is not installed by default on either Windows Vista or Windows 7. You must add it in Add/Remove Programs. The error you presented is a server-side problem. Outlook is waiting a response from the server and is not getting it. Your mail service provider must address that. -- Brian Tillman [MVP-Outlook] |
#13
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Outlook 2007, can receive but not send, running out of ideas
Randy wrote:
Thanks for the response. I am using Bitdefender with antivirus, antispam and firewall. I fully uninstalled it and tried the Email, same problem. whan I run the telnet smtpmailhost port, what do I use for "smtpmailhost" ? The same hostname you configured in Outlook to use as the SMTP mail host. |
#14
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Outlook 2007, can receive but not send, running out of ideas
Randy wrote:
When I run "telnet" as you defined (I figured out what smtp address to use) I get " 'telnet' is not recognized as an internal or external command, operable program or batch file" Does this makes sense??? seems like its not set up on my PC Guess that depends on which version of Windows that you have but never identified. Personally I haven't ever used a version of Windows since 3.11 that didn't have telnet.exe available (but then I don't waste my time with crippled "home" editions so I cannot speak to those versions). For Windows XP Pro (and maybe most if not all versions and editions), it is found under C:\Windows\system32. You shouldn't need to specify the path to the file since this path should already be included in your system PATH environment variable. |
#15
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Outlook 2007, can receive but not send, running out of ideas
VanguardLH wrote:
Randy wrote: When I run "telnet" as you defined (I figured out what smtp address to use) I get " 'telnet' is not recognized as an internal or external command, operable program or batch file" Does this makes sense??? seems like its not set up on my PC Guess that depends on which version of Windows that you have but never identified. Personally I haven't ever used a version of Windows since 3.11 that didn't have telnet.exe available (but then I don't waste my time with crippled "home" editions so I cannot speak to those versions). For Windows XP Pro (and maybe most if not all versions and editions), it is found under C:\Windows\system32. You shouldn't need to specify the path to the file since this path should already be included in your system PATH environment variable. According to Brian, telnet.exe is not installed by default in Windows Vista (I see you did mention the Windows version in a reply - but still not mention which EDITION of it you have). Although it isn't installed by default, it's been a long time since I did a default install, too, and instead always do a custom install to select and deselect what I want installed or not. Presumably telnet is available with Windows Vista and you'll have to install it (if you want to perform the test to see if you can get a connect to the mail server without using the e-mail client). I never bothered with Vista but Google still works and found: http://www.tech-recipes.com/rx/1793/...telnet_client/ Did you ever do the ping test? Did you ever try switching to port 587? Did you ever try rebooting into Windows' Safe Mode? Your reply focused on only 1 suggestion (of using telnet to check if you could establish a connection). Still waiting to hear on the results of those other tests. |
#16
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Outlook 2007, can receive but not send, running out of ideas
I'm really confused now.
I did get the telnet running and it does connect to the smtp. I have switched to port 587 with no luck. I ran it in safe mode (with network) and it still would not send. Now the really interesting data point is I installed the Windows Mail. It recieves but does not send just like outlook. So given i can connect to the mail server using telnet and Windows Mail does the same thing, the only things I can think it would be are the security software (but I uninstalled it and tested it uninstalled, still did not work), router or modem. Does this make sense??? How do i test for these. As I stated I did uninstall bitdefender, but is it possible it left something behind? I tried connecting to my modem directly bypassing the router and it would not give me a good connection using a wired connection. This has me really confused? Ideas? Thanks fro the suggestions so far. I greatly appreciate the help "VanguardLH" wrote: VanguardLH wrote: Randy wrote: When I run "telnet" as you defined (I figured out what smtp address to use) I get " 'telnet' is not recognized as an internal or external command, operable program or batch file" Does this makes sense??? seems like its not set up on my PC Guess that depends on which version of Windows that you have but never identified. Personally I haven't ever used a version of Windows since 3.11 that didn't have telnet.exe available (but then I don't waste my time with crippled "home" editions so I cannot speak to those versions). For Windows XP Pro (and maybe most if not all versions and editions), it is found under C:\Windows\system32. You shouldn't need to specify the path to the file since this path should already be included in your system PATH environment variable. According to Brian, telnet.exe is not installed by default in Windows Vista (I see you did mention the Windows version in a reply - but still not mention which EDITION of it you have). Although it isn't installed by default, it's been a long time since I did a default install, too, and instead always do a custom install to select and deselect what I want installed or not. Presumably telnet is available with Windows Vista and you'll have to install it (if you want to perform the test to see if you can get a connect to the mail server without using the e-mail client). I never bothered with Vista but Google still works and found: http://www.tech-recipes.com/rx/1793/...telnet_client/ Did you ever do the ping test? Did you ever try switching to port 587? Did you ever try rebooting into Windows' Safe Mode? Your reply focused on only 1 suggestion (of using telnet to check if you could establish a connection). Still waiting to hear on the results of those other tests. . |
#17
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Outlook 2007, can receive but not send, running out of ideas
Randy wrote:
I did get the telnet running and it does connect to the smtp. I have switched to port 587 with no luck. I ran it in safe mode (with network) and it still would not send. And yet you have to divulge just "would not send" means. If there was an error message or an NDR (non-delivery report) e-mail that you received then share it with us. Now the really interesting data point is I installed the Windows Mail. It recieves but does not send just like outlook. Which probably has to do with the error message that you didn't tell us about. So given i can connect to the mail server using telnet and Windows Mail does the same thing, the only things I can think it would be are the security software (but I uninstalled it and tested it uninstalled, still did not work), router or modem. Does this make sense??? Just WHO is your e-mail provider? You mention contacting your ISP but that doesn't mandate that they are your e-mail provider. Since you never identified WHO is your actual e-mail provider, no one here knows what hostname you specified for their SMTP mail server. Since you can their webmail client to use your login credentials to use the webmail interface to your account to send, it is not that you are not allowed to send from your account (i.e., it is not a receive-only account). However, you never mentioned if you are on your ISP's network when you attempt to send. That is, are you on- or off-domain when you try using a local e-mail client to connect to their outbound e-mail server? Did you configure Outlook to authenticate to their SMTP mail server? And when might you get around to doing the ping test to check for how many, if any, packets are getting dropped? |
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