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Microsoft Office Document Scanning stopped working



 
 
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Old December 9th, 2005, 07:02 PM posted to microsoft.public.office.misc
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Default Microsoft Office Document Scanning stopped working

I have a Microtek ScanMaker 6800 that used to work properly with Microsoft
Document scanning. I had to do a system restore and now everytime I go to use
the software, I get an error dialog that says:

The scan failed because of a scanner hardware error. Feeder may be jammed.
Please correct the error and scan again.

I don't have a sheet feeder so the error is incorrect. I get the same result
regardless if I use the WIA driver or the Microtek driver. I am running MS
Office Professional SP2. I have tried the following to resolve the issue but
it still hasn't been resolved:

1. Remove the Microtek drivers under safe mode and reinstalled them.
2. Remove MS Office and reinstalled it.
3. Disabling WIA service to stop it from creating a driver for the scanner.
4. Upgraded to newer versions of Microtek drivers
5. Switched USB ports on the scanner
6. Swithed from USB to Firewire for the scanner interface

I have searched the support.microsoft.com newsgroups and haven't found
anything that closely matches this error. Previous newsgroup searches
indicated that the error is caused by a bug in office where it selects the
wrong driver (WIA) because both the Microtek and WIA driver are named the
same.

Does anybody know how to resolve this or is a patch available from
Microsoft. Its a feature I use all the time in Office.

Any help greatly appreciated.

Thanks
Jacques Giraud
 




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