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Microsoft Office Document Scanning stopped working
I have a Microtek ScanMaker 6800 that used to work properly with Microsoft
Document scanning. I had to do a system restore and now everytime I go to use the software, I get an error dialog that says: The scan failed because of a scanner hardware error. Feeder may be jammed. Please correct the error and scan again. I don't have a sheet feeder so the error is incorrect. I get the same result regardless if I use the WIA driver or the Microtek driver. I am running MS Office Professional SP2. I have tried the following to resolve the issue but it still hasn't been resolved: 1. Remove the Microtek drivers under safe mode and reinstalled them. 2. Remove MS Office and reinstalled it. 3. Disabling WIA service to stop it from creating a driver for the scanner. 4. Upgraded to newer versions of Microtek drivers 5. Switched USB ports on the scanner 6. Swithed from USB to Firewire for the scanner interface I have searched the support.microsoft.com newsgroups and haven't found anything that closely matches this error. Previous newsgroup searches indicated that the error is caused by a bug in office where it selects the wrong driver (WIA) because both the Microtek and WIA driver are named the same. Does anybody know how to resolve this or is a patch available from Microsoft. Its a feature I use all the time in Office. Any help greatly appreciated. Thanks Jacques Giraud |
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