If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Simple Email Message Instead of Meeting Request
I have been trying to research this on the Internet for a couple of weeks now
but am having no luck. I am hoping that you, Diane, or anyone might have an answer, as I am running out of ideas. I have a simple domain with Exchange 2003 and Outlook clients on Outlook 2003. Our customer has an Exchange that, I believe, is 2003 and Outlook clients on Outlook 2007. If one of MY clients on MY Exchange sends a meeting request to a mailbox on our Exchange, the usual meeting request email comes through with the Accept, Tentative, Decline. If someone on my Exchange sends a meeting request to a mailbox on the CUSTOMER'S Exchange...again, the usual meeting request comes through with the tabs. However, if my CUSTOMER sends an email to a mailbox on my Exchange, a simple email (NOT one with the Accept, Tentative, Decline buttons) comes through. Below is an example of the email: .................................................. ........ From: xxx Sent: Thursday, March 27, 2008 10:05 AM To: undisclosed-recipients Subject: xxx When: Thursday, March 27, 2008 11:00 AM-12:00 PM (GMT-05:00) Eastern Time (US & Canada). Whe 101 Conference Room - Large )*~*~*~*~*~*~*~*~*~* .................................................. ........ So, the question is, do you, Diane, or anyone have any idea why meeting requests might be coming over to our side as simple emails instead of emails with the stand Accept, Tentative, Decline? Thank you for any thoughts and advice you might have on this. Craig |
#2
|
|||
|
|||
Simple Email Message Instead of Meeting Request
I thought I would update my own post, as I was able to do some further
research on the Internet. Both Diane P and Sue M had addressed this issue, or ones that were very similar, on other posts on the Internet and I thank them both for that, but it was Brian Tillman who provided the answer that I needed. When the CUSTOMER is sending meeting requests, they are using their Contacts or typing in the address. To correct the problem that mentioned in my post, I had them double-click on my address at the To: prompt of the meeting request. This would bring up the dialog box, where my customer could choose one of the following: - Let Outlook decide the best sending format - Send Plain Text only - Send using Outlook rich text format They were either sending using the 1st or 2nd choice. They need to select the third choice, i.e., Send using Outlook rich text format. Once they made the change, the message requests came through with the tabs. I would suggest that the change to the 3rd choice should be done actually in Contacts so that the change is permanent. Craig "Craig Dayton" wrote: I have been trying to research this on the Internet for a couple of weeks now but am having no luck. I am hoping that you, Diane, or anyone might have an answer, as I am running out of ideas. I have a simple domain with Exchange 2003 and Outlook clients on Outlook 2003. Our customer has an Exchange that, I believe, is 2003 and Outlook clients on Outlook 2007. If one of MY clients on MY Exchange sends a meeting request to a mailbox on our Exchange, the usual meeting request email comes through with the Accept, Tentative, Decline. If someone on my Exchange sends a meeting request to a mailbox on the CUSTOMER'S Exchange...again, the usual meeting request comes through with the tabs. However, if my CUSTOMER sends an email to a mailbox on my Exchange, a simple email (NOT one with the Accept, Tentative, Decline buttons) comes through. Below is an example of the email: .................................................. ....... From: xxx Sent: Thursday, March 27, 2008 10:05 AM To: undisclosed-recipients Subject: xxx When: Thursday, March 27, 2008 11:00 AM-12:00 PM (GMT-05:00) Eastern Time (US & Canada). Whe 101 Conference Room - Large )*~*~*~*~*~*~*~*~*~* .................................................. ....... So, the question is, do you, Diane, or anyone have any idea why meeting requests might be coming over to our side as simple emails instead of emails with the stand Accept, Tentative, Decline? Thank you for any thoughts and advice you might have on this. Craig |
#3
|
|||
|
|||
Simple Email Message Instead of Meeting Request
Craig Dayton wrote:
They were either sending using the 1st or 2nd choice. They need to select the third choice, i.e., Send using Outlook rich text format. Once they made the change, the message requests came through with the tabs. I would suggest that the change to the 3rd choice should be done actually in Contacts so that the change is permanent. They should choose "Let Outlook decide", in my opinion. A meeting request should go out properly with that setting and it will also enable them to send you HTML or Plain Text messages when they wish. I have verified that meeting requests do arrive correctly in Hotmail, POP, and IMAP accounts at the far end when that setting is chosen, at least when sending Outlook 2003 to Outlook 2003. I don't have two Exchange environments with which to try it, but Exchange, above all, should get it right. I also don't have acces to my OL 2007 environment right now, so I can't try that on one end. Nonetheless, if they use "Let Outlook decide" and you don't see the meeting requests properly, then something else may be interfering and modifying the outgoing message format. What do they have for ToolsOptionsCalendar Options"When sending meeting requests over the Internet..."? Is it checked or unchecked? If unchecked, does anything change if they check it (or vice versa)? -- Brian Tillman [MVP-Outlook] |
#4
|
|||
|
|||
Simple Email Message Instead of Meeting Request
Brian...
Thank you for your response. I will double check on what you have said and do some further testing and get back to this thread. Craig "Brian Tillman" wrote: Craig Dayton wrote: They were either sending using the 1st or 2nd choice. They need to select the third choice, i.e., Send using Outlook rich text format. Once they made the change, the message requests came through with the tabs. I would suggest that the change to the 3rd choice should be done actually in Contacts so that the change is permanent. They should choose "Let Outlook decide", in my opinion. A meeting request should go out properly with that setting and it will also enable them to send you HTML or Plain Text messages when they wish. I have verified that meeting requests do arrive correctly in Hotmail, POP, and IMAP accounts at the far end when that setting is chosen, at least when sending Outlook 2003 to Outlook 2003. I don't have two Exchange environments with which to try it, but Exchange, above all, should get it right. I also don't have acces to my OL 2007 environment right now, so I can't try that on one end. Nonetheless, if they use "Let Outlook decide" and you don't see the meeting requests properly, then something else may be interfering and modifying the outgoing message format. What do they have for ToolsOptionsCalendar Options"When sending meeting requests over the Internet..."? Is it checked or unchecked? If unchecked, does anything change if they check it (or vice versa)? -- Brian Tillman [MVP-Outlook] |
#5
|
|||
|
|||
Simple Email Message Instead of Meeting Request
UPDATE TO BRIAN...
I did some further testing, Brian, and what I found out was that using the "Let Outlook decide" option did not work, i.e., the meeting request came through as a simple email. In regards to the "When sending meeting requests over the Interent" within ToolsOptionsCalendar Options, that particular check box is greyed-out. I'm not sure why it is greyed out, but it is. However, I am much happier than I was a couple of weeks ago, as at least the "rich text format" fixes the problem. So, thanks again Brian. I'm glad I found your post on the other site: http://www.tutorials-win.com/Calenda...request-74121/ Craig "Craig Dayton" wrote: Brian... Thank you for your response. I will double check on what you have said and do some further testing and get back to this thread. Craig "Brian Tillman" wrote: Craig Dayton wrote: They were either sending using the 1st or 2nd choice. They need to select the third choice, i.e., Send using Outlook rich text format. Once they made the change, the message requests came through with the tabs. I would suggest that the change to the 3rd choice should be done actually in Contacts so that the change is permanent. They should choose "Let Outlook decide", in my opinion. A meeting request should go out properly with that setting and it will also enable them to send you HTML or Plain Text messages when they wish. I have verified that meeting requests do arrive correctly in Hotmail, POP, and IMAP accounts at the far end when that setting is chosen, at least when sending Outlook 2003 to Outlook 2003. I don't have two Exchange environments with which to try it, but Exchange, above all, should get it right. I also don't have acces to my OL 2007 environment right now, so I can't try that on one end. Nonetheless, if they use "Let Outlook decide" and you don't see the meeting requests properly, then something else may be interfering and modifying the outgoing message format. What do they have for ToolsOptionsCalendar Options"When sending meeting requests over the Internet..."? Is it checked or unchecked? If unchecked, does anything change if they check it (or vice versa)? -- Brian Tillman [MVP-Outlook] |
Thread Tools | |
Display Modes | |
|
|