Not able to open Excel links

I can open a spreadsheet when I open Excel first then select open, but if I try to click on the link, it does nothing. I click on it, so it highlights then I'll either double click the link or hit enter and nothing, it then isn't highlighted anymore. No error message at all. I've installed the software as a user, who now has local admin still the same thing. I've reassociated the file with Excel and that didn't work. The really strange part is I can log in as a generic account, and I get the same issue but if I log in with our utility (installation) account, Excel works fine. Sounds like a permissions thing, but I can't figure out where.

Any suggestions..

--
Traci Z

Have you checked your virus software settings?
-----Original Message-----
I can open a spreadsheet when I open Excel first then
select open, but if I try to click on the link, it does
nothing. I click on it, so it highlights then I'll
either double click the link or hit enter and nothing, it
then isn't highlighted anymore. No error message at
all. I've installed the software as a user, who now has
local admin still the same thing. I've reassociated the
file with Excel and that didn't work. The really strange
part is I can log in as a generic account, and I get the
same issue but if I log in with our utility
(installation) account, Excel works fine. Sounds like a
permissions thing, but I can't figure out where.

Any suggestions..

--
Traci Z
.

I have not, what would I be looking for?
--
Traci Z


" wrote:

Have you checked your virus software settings?
-----Original Message-----
I can open a spreadsheet when I open Excel first then
select open, but if I try to click on the link, it does
nothing. I click on it, so it highlights then I'll
either double click the link or hit enter and nothing, it
then isn't highlighted anymore. No error message at
all. I've installed the software as a user, who now has
local admin still the same thing. I've reassociated the
file with Excel and that didn't work. The really strange
part is I can log in as a generic account, and I get the
same issue but if I log in with our utility
(installation) account, Excel works fine. Sounds like a
permissions thing, but I can't figure out where.

Any suggestions..

--
Traci Z
.

hmmmm


Have you opened Excel, gone to Tools Options General and see if Ignore other
applications is checked or not? If so, uncheck it.


" wrote in message
...
: Have you checked your virus software settings?
: -----Original Message-----
: I can open a spreadsheet when I open Excel first then
: select open, but if I try to click on the link, it does
: nothing. I click on it, so it highlights then I'll
: either double click the link or hit enter and nothing, it
: then isn't highlighted anymore. No error message at
: all. I've installed the software as a user, who now has
: local admin still the same thing. I've reassociated the
: file with Excel and that didn't work. The really strange
: part is I can log in as a generic account, and I get the
: same issue but if I log in with our utility
: (installation) account, Excel works fine. Sounds like a
: permissions thing, but I can't figure out where.
:
: Any suggestions..
:
: --
: Traci Z
: .
:

AV settings should not affect this -- esp since you are able to open from inside
Excel


"Traci Z" wrote in message
...
: I have not, what would I be looking for?
: --
: Traci Z
:
:
: " wrote:
:
: Have you checked your virus software settings?
: -----Original Message-----
: I can open a spreadsheet when I open Excel first then
: select open, but if I try to click on the link, it does
: nothing. I click on it, so it highlights then I'll
: either double click the link or hit enter and nothing, it
: then isn't highlighted anymore. No error message at
: all. I've installed the software as a user, who now has
: local admin still the same thing. I've reassociated the
: file with Excel and that didn't work. The really strange
: part is I can log in as a generic account, and I get the
: same issue but if I log in with our utility
: (installation) account, Excel works fine. Sounds like a
: permissions thing, but I can't figure out where.
:
: Any suggestions..
:
: --
: Traci Z
: .
:
:

The fix that finally worked was to delete her logon account and recreate it.
I know it was harsh but something must have gotten corrupted with her SID.
Once I recreated it, I had to reregister Excel, but after that it worked like
a champ.

"Lady Layla" wrote:

hmmmm


Have you opened Excel, gone to Tools Options General and see if Ignore other
applications is checked or not? If so, uncheck it.


" wrote in message
...
: Have you checked your virus software settings?
: -----Original Message-----
: I can open a spreadsheet when I open Excel first then
: select open, but if I try to click on the link, it does
: nothing. I click on it, so it highlights then I'll
: either double click the link or hit enter and nothing, it
: then isn't highlighted anymore. No error message at
: all. I've installed the software as a user, who now has
: local admin still the same thing. I've reassociated the
: file with Excel and that didn't work. The really strange
: part is I can log in as a generic account, and I get the
: same issue but if I log in with our utility
: (installation) account, Excel works fine. Sounds like a
: permissions thing, but I can't figure out where.
:
: Any suggestions..
:
: --
: Traci Z
: .
: