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#11
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Don't worry. No data has been lost. We're just drilling down to your
configuration problems. I need you to do two things: 1. Can you tell me the steps you used to designate the default Outlook Data File in this new profile and which file it is? 2. Can you find the Inbox Repair Tool (scanpst.exe) and run it on this file? (make sure Outlook is closed first). -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:tcuQd.7738$uc.5595@trnddc01... I think I have a black cloud following me around. I did as you said. Now I have in my Outlook Today a set of Archive Folders (includes current emails & contacts) and a set of Personal Folders with the same folders but no data in them. Also, the address book icon shows Outlook Address Book, Contacts and everything is empty. How do I transfer the folders from Archive Folders to Personal Folders? What happened to my address book data (that was most current)? Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Wow. 6. First and foremost remember how you found these files because this "invisible" data has to be in one of them. Next you're going to create a new Outlook profile from scratch and set it to use the same Outlook data file as its default that you are currently using as your default. You will need all the information on how to configure your mail accounts because you will need to recreate them when you create the new profile. Follow the directions he http://support.microsoft.com/kb/287072 After you're done, your Outlook Address Book should display your Contacts Folder correctly. If you think you have any missing Contact data you can open each of these other files with Outlook's File Open command to see if they contain anything you think you are missing. Note that files marked archive.pst will not contain any Contacts since Contacts are not archived. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:C_7Qd.24903$wc.7211@trnddc07... Six files turned up. Here's what the search shows: archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\ backup.pst " " " " " outlook.pst " " " " " archive.pst C:\DocumentsandSettings\DeniseTackett\LocalSetting s\ApplicationData\Microsoft\Outlook backup.pst " " " " " " " Outlook.pst " " " " " " " OK now what? Denise "Russ Valentine [MVP-Outlook]" wrote in message ... It does seem that way, although I've never seen such a thing as a "hidden" folder in Outlook. But I've never seen the default data file marked "Archive" either, so something odd happened here. I'm reluctant just to have you create a new profile until we're sure where all your data is. Try this. Make sure you have enabled searching of hidden files and folders, then search your hard drive for *.pst and see what turns up. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:KC3Qd.6350$uc.4307@trnddc01... OK. I did as you asked and when I re-added the Outlook Address Book, I wound up with the same dilemna as I had before. I was sure to exit and restart Outlook as directed. It seems as if there is a second Contacts folder that I can't see. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Still inexplicable since the Outlook Address Book cannot contain anything that is not in a Contacts Folder. Just remove and re-add the Outlook Address Book from your profile to reset your connections. That won't risk losing any data. Make sure you restart Outlook in between. Use the instructions he http://support.microsoft.com/default...Product=ol2002 -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:yxVPd.26624$uc.17378@trnddc04... What am I supposed to reset my autoarchive folder to? It is already set for archive.pst. Some of the names & addresses are different from the Outlook Address Book and the Contacts Folder. The Contacts folder doesn't have my distrubution lists in it. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... It helps a bit. You still did not answer what information appears in the Outlook Address Book that does not also appear in one of your Contacts Folders. Nor what the result of resetting your autoarchive folder is. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message newssSPd.20411$uc.19638@trnddc08... In the list from Contacts that shows when I click the Address Book icon, I see names, display names, email addresses, and distribution lists. When I click on the Address Book icon on the toolbar, in the show names from box, it says Contacts and my current list shows. If I click the down arrow then right click on "Outlook Address book" to get the properties, it says "No entries in this Address Book" and I get 2 error messages. One is "Property dialog box could not be displayed. An attempt was made to open an unsupported property." The next message has the same 1st sentence followed by "Action could not be completed." If I right-click on Contacts for the properties, the jGeneral tab says: Information: Archive Folders and Contact folder: Contacts. If I right-click the Address Book Folder (under Outlook today), it says the location is Archive Folders. On the AutoArchive tab, "Do not archive items in this folder" is checked. If I right-click the Contacts Folder from the same list, it says: "Type: Folder containing contact Items, Location Archive Folders, Description: Contacts Comment". The Outlook Address Book Tab says: "Show this folder as an email Address Book. Name of AB: Contacts." If I go to Tools, Options, Other, AutoArchive, it says it moves old items to C:...\Microsoft\Outlook\archive.pst. Isn't that my Archive Folder? I hope that helps. Denise |
#12
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I went to Mail Setup, added a new profile and called it "New Mail Profile".
Is that it? When I open Outlook, it asks if I want to use that file. I have 2 scanpst.exe files. One is in C:\1386. The other is in C:ProgramFiles\Commonfiles\System\Mapi\1033. Which one do I use? Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Don't worry. No data has been lost. We're just drilling down to your configuration problems. I need you to do two things: 1. Can you tell me the steps you used to designate the default Outlook Data File in this new profile and which file it is? 2. Can you find the Inbox Repair Tool (scanpst.exe) and run it on this file? (make sure Outlook is closed first). -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:tcuQd.7738$uc.5595@trnddc01... I think I have a black cloud following me around. I did as you said. Now I have in my Outlook Today a set of Archive Folders (includes current emails & contacts) and a set of Personal Folders with the same folders but no data in them. Also, the address book icon shows Outlook Address Book, Contacts and everything is empty. How do I transfer the folders from Archive Folders to Personal Folders? What happened to my address book data (that was most current)? Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Wow. 6. First and foremost remember how you found these files because this "invisible" data has to be in one of them. Next you're going to create a new Outlook profile from scratch and set it to use the same Outlook data file as its default that you are currently using as your default. You will need all the information on how to configure your mail accounts because you will need to recreate them when you create the new profile. Follow the directions he http://support.microsoft.com/kb/287072 After you're done, your Outlook Address Book should display your Contacts Folder correctly. If you think you have any missing Contact data you can open each of these other files with Outlook's File Open command to see if they contain anything you think you are missing. Note that files marked archive.pst will not contain any Contacts since Contacts are not archived. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:C_7Qd.24903$wc.7211@trnddc07... Six files turned up. Here's what the search shows: archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\ backup.pst " " " " " outlook.pst " " " " " archive.pst C:\DocumentsandSettings\DeniseTackett\LocalSetting s\ApplicationData\Microsoft\Outlook backup.pst " " " " " " " Outlook.pst " " " " " " " OK now what? Denise "Russ Valentine [MVP-Outlook]" wrote in message ... It does seem that way, although I've never seen such a thing as a "hidden" folder in Outlook. But I've never seen the default data file marked "Archive" either, so something odd happened here. I'm reluctant just to have you create a new profile until we're sure where all your data is. Try this. Make sure you have enabled searching of hidden files and folders, then search your hard drive for *.pst and see what turns up. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:KC3Qd.6350$uc.4307@trnddc01... OK. I did as you asked and when I re-added the Outlook Address Book, I wound up with the same dilemna as I had before. I was sure to exit and restart Outlook as directed. It seems as if there is a second Contacts folder that I can't see. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Still inexplicable since the Outlook Address Book cannot contain anything that is not in a Contacts Folder. Just remove and re-add the Outlook Address Book from your profile to reset your connections. That won't risk losing any data. Make sure you restart Outlook in between. Use the instructions he http://support.microsoft.com/default...Product=ol2002 -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:yxVPd.26624$uc.17378@trnddc04... What am I supposed to reset my autoarchive folder to? It is already set for archive.pst. Some of the names & addresses are different from the Outlook Address Book and the Contacts Folder. The Contacts folder doesn't have my distrubution lists in it. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... It helps a bit. You still did not answer what information appears in the Outlook Address Book that does not also appear in one of your Contacts Folders. Nor what the result of resetting your autoarchive folder is. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message newssSPd.20411$uc.19638@trnddc08... In the list from Contacts that shows when I click the Address Book icon, I see names, display names, email addresses, and distribution lists. When I click on the Address Book icon on the toolbar, in the show names from box, it says Contacts and my current list shows. If I click the down arrow then right click on "Outlook Address book" to get the properties, it says "No entries in this Address Book" and I get 2 error messages. One is "Property dialog box could not be displayed. An attempt was made to open an unsupported property." The next message has the same 1st sentence followed by "Action could not be completed." If I right-click on Contacts for the properties, the jGeneral tab says: Information: Archive Folders and Contact folder: Contacts. If I right-click the Address Book Folder (under Outlook today), it says the location is Archive Folders. On the AutoArchive tab, "Do not archive items in this folder" is checked. If I right-click the Contacts Folder from the same list, it says: "Type: Folder containing contact Items, Location Archive Folders, Description: Contacts Comment". The Outlook Address Book Tab says: "Show this folder as an email Address Book. Name of AB: Contacts." If I go to Tools, Options, Other, AutoArchive, it says it moves old items to C:...\Microsoft\Outlook\archive.pst. Isn't that my Archive Folder? I hope that helps. Denise |
#13
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The latter.
-- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:0%vQd.31441$uc.5138@trnddc03... I went to Mail Setup, added a new profile and called it "New Mail Profile". Is that it? When I open Outlook, it asks if I want to use that file. I have 2 scanpst.exe files. One is in C:\1386. The other is in C:ProgramFiles\Commonfiles\System\Mapi\1033. Which one do I use? Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Don't worry. No data has been lost. We're just drilling down to your configuration problems. I need you to do two things: 1. Can you tell me the steps you used to designate the default Outlook Data File in this new profile and which file it is? 2. Can you find the Inbox Repair Tool (scanpst.exe) and run it on this file? (make sure Outlook is closed first). -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:tcuQd.7738$uc.5595@trnddc01... I think I have a black cloud following me around. I did as you said. Now I have in my Outlook Today a set of Archive Folders (includes current emails & contacts) and a set of Personal Folders with the same folders but no data in them. Also, the address book icon shows Outlook Address Book, Contacts and everything is empty. How do I transfer the folders from Archive Folders to Personal Folders? What happened to my address book data (that was most current)? Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Wow. 6. First and foremost remember how you found these files because this "invisible" data has to be in one of them. Next you're going to create a new Outlook profile from scratch and set it to use the same Outlook data file as its default that you are currently using as your default. You will need all the information on how to configure your mail accounts because you will need to recreate them when you create the new profile. Follow the directions he http://support.microsoft.com/kb/287072 After you're done, your Outlook Address Book should display your Contacts Folder correctly. If you think you have any missing Contact data you can open each of these other files with Outlook's File Open command to see if they contain anything you think you are missing. Note that files marked archive.pst will not contain any Contacts since Contacts are not archived. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:C_7Qd.24903$wc.7211@trnddc07... Six files turned up. Here's what the search shows: archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\ backup.pst " " " " " outlook.pst " " " " " archive.pst C:\DocumentsandSettings\DeniseTackett\LocalSetting s\ApplicationData\Microsoft\Outlook backup.pst " " " " " " " Outlook.pst " " " " " " " OK now what? Denise "Russ Valentine [MVP-Outlook]" wrote in message ... It does seem that way, although I've never seen such a thing as a "hidden" folder in Outlook. But I've never seen the default data file marked "Archive" either, so something odd happened here. I'm reluctant just to have you create a new profile until we're sure where all your data is. Try this. Make sure you have enabled searching of hidden files and folders, then search your hard drive for *.pst and see what turns up. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:KC3Qd.6350$uc.4307@trnddc01... OK. I did as you asked and when I re-added the Outlook Address Book, I wound up with the same dilemna as I had before. I was sure to exit and restart Outlook as directed. It seems as if there is a second Contacts folder that I can't see. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Still inexplicable since the Outlook Address Book cannot contain anything that is not in a Contacts Folder. Just remove and re-add the Outlook Address Book from your profile to reset your connections. That won't risk losing any data. Make sure you restart Outlook in between. Use the instructions he http://support.microsoft.com/default...Product=ol2002 -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:yxVPd.26624$uc.17378@trnddc04... What am I supposed to reset my autoarchive folder to? It is already set for archive.pst. Some of the names & addresses are different from the Outlook Address Book and the Contacts Folder. The Contacts folder doesn't have my distrubution lists in it. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... It helps a bit. You still did not answer what information appears in the Outlook Address Book that does not also appear in one of your Contacts Folders. Nor what the result of resetting your autoarchive folder is. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message newssSPd.20411$uc.19638@trnddc08... In the list from Contacts that shows when I click the Address Book icon, I see names, display names, email addresses, and distribution lists. When I click on the Address Book icon on the toolbar, in the show names from box, it says Contacts and my current list shows. If I click the down arrow then right click on "Outlook Address book" to get the properties, it says "No entries in this Address Book" and I get 2 error messages. One is "Property dialog box could not be displayed. An attempt was made to open an unsupported property." The next message has the same 1st sentence followed by "Action could not be completed." If I right-click on Contacts for the properties, the jGeneral tab says: Information: Archive Folders and Contact folder: Contacts. If I right-click the Address Book Folder (under Outlook today), it says the location is Archive Folders. On the AutoArchive tab, "Do not archive items in this folder" is checked. If I right-click the Contacts Folder from the same list, it says: "Type: Folder containing contact Items, Location Archive Folders, Description: Contacts Comment". The Outlook Address Book Tab says: "Show this folder as an email Address Book. Name of AB: Contacts." If I go to Tools, Options, Other, AutoArchive, it says it moves old items to C:...\Microsoft\Outlook\archive.pst. Isn't that my Archive Folder? I hope that helps. Denise |
#14
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Do I run it on New Mail Profile.FAV or on New Mail Profile.sas?
"Russ Valentine [MVP-Outlook]" wrote in message ... The latter. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:0%vQd.31441$uc.5138@trnddc03... I went to Mail Setup, added a new profile and called it "New Mail Profile". Is that it? When I open Outlook, it asks if I want to use that file. I have 2 scanpst.exe files. One is in C:\1386. The other is in C:ProgramFiles\Commonfiles\System\Mapi\1033. Which one do I use? Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Don't worry. No data has been lost. We're just drilling down to your configuration problems. I need you to do two things: 1. Can you tell me the steps you used to designate the default Outlook Data File in this new profile and which file it is? 2. Can you find the Inbox Repair Tool (scanpst.exe) and run it on this file? (make sure Outlook is closed first). -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:tcuQd.7738$uc.5595@trnddc01... I think I have a black cloud following me around. I did as you said. Now I have in my Outlook Today a set of Archive Folders (includes current emails & contacts) and a set of Personal Folders with the same folders but no data in them. Also, the address book icon shows Outlook Address Book, Contacts and everything is empty. How do I transfer the folders from Archive Folders to Personal Folders? What happened to my address book data (that was most current)? Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Wow. 6. First and foremost remember how you found these files because this "invisible" data has to be in one of them. Next you're going to create a new Outlook profile from scratch and set it to use the same Outlook data file as its default that you are currently using as your default. You will need all the information on how to configure your mail accounts because you will need to recreate them when you create the new profile. Follow the directions he http://support.microsoft.com/kb/287072 After you're done, your Outlook Address Book should display your Contacts Folder correctly. If you think you have any missing Contact data you can open each of these other files with Outlook's File Open command to see if they contain anything you think you are missing. Note that files marked archive.pst will not contain any Contacts since Contacts are not archived. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:C_7Qd.24903$wc.7211@trnddc07... Six files turned up. Here's what the search shows: archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\ backup.pst " " " " " outlook.pst " " " " " archive.pst C:\DocumentsandSettings\DeniseTackett\LocalSetting s\ApplicationData\Microsoft\Outlook backup.pst " " " " " " " Outlook.pst " " " " " " " OK now what? Denise "Russ Valentine [MVP-Outlook]" wrote in message ... It does seem that way, although I've never seen such a thing as a "hidden" folder in Outlook. But I've never seen the default data file marked "Archive" either, so something odd happened here. I'm reluctant just to have you create a new profile until we're sure where all your data is. Try this. Make sure you have enabled searching of hidden files and folders, then search your hard drive for *.pst and see what turns up. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:KC3Qd.6350$uc.4307@trnddc01... OK. I did as you asked and when I re-added the Outlook Address Book, I wound up with the same dilemna as I had before. I was sure to exit and restart Outlook as directed. It seems as if there is a second Contacts folder that I can't see. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Still inexplicable since the Outlook Address Book cannot contain anything that is not in a Contacts Folder. Just remove and re-add the Outlook Address Book from your profile to reset your connections. That won't risk losing any data. Make sure you restart Outlook in between. Use the instructions he http://support.microsoft.com/default...Product=ol2002 -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:yxVPd.26624$uc.17378@trnddc04... What am I supposed to reset my autoarchive folder to? It is already set for archive.pst. Some of the names & addresses are different from the Outlook Address Book and the Contacts Folder. The Contacts folder doesn't have my distrubution lists in it. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... It helps a bit. You still did not answer what information appears in the Outlook Address Book that does not also appear in one of your Contacts Folders. Nor what the result of resetting your autoarchive folder is. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message newssSPd.20411$uc.19638@trnddc08... In the list from Contacts that shows when I click the Address Book icon, I see names, display names, email addresses, and distribution lists. When I click on the Address Book icon on the toolbar, in the show names from box, it says Contacts and my current list shows. If I click the down arrow then right click on "Outlook Address book" to get the properties, it says "No entries in this Address Book" and I get 2 error messages. One is "Property dialog box could not be displayed. An attempt was made to open an unsupported property." The next message has the same 1st sentence followed by "Action could not be completed." If I right-click on Contacts for the properties, the jGeneral tab says: Information: Archive Folders and Contact folder: Contacts. If I right-click the Address Book Folder (under Outlook today), it says the location is Archive Folders. On the AutoArchive tab, "Do not archive items in this folder" is checked. If I right-click the Contacts Folder from the same list, it says: "Type: Folder containing contact Items, Location Archive Folders, Description: Contacts Comment". The Outlook Address Book Tab says: "Show this folder as an email Address Book. Name of AB: Contacts." If I go to Tools, Options, Other, AutoArchive, it says it moves old items to C:...\Microsoft\Outlook\archive.pst. Isn't that my Archive Folder? I hope that helps. Denise |
#15
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Neither.
You run it on your default PST file. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:cLzQd.8157$uc.1069@trnddc01... Do I run it on New Mail Profile.FAV or on New Mail Profile.sas? "Russ Valentine [MVP-Outlook]" wrote in message ... The latter. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:0%vQd.31441$uc.5138@trnddc03... I went to Mail Setup, added a new profile and called it "New Mail Profile". Is that it? When I open Outlook, it asks if I want to use that file. I have 2 scanpst.exe files. One is in C:\1386. The other is in C:ProgramFiles\Commonfiles\System\Mapi\1033. Which one do I use? Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Don't worry. No data has been lost. We're just drilling down to your configuration problems. I need you to do two things: 1. Can you tell me the steps you used to designate the default Outlook Data File in this new profile and which file it is? 2. Can you find the Inbox Repair Tool (scanpst.exe) and run it on this file? (make sure Outlook is closed first). -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:tcuQd.7738$uc.5595@trnddc01... I think I have a black cloud following me around. I did as you said. Now I have in my Outlook Today a set of Archive Folders (includes current emails & contacts) and a set of Personal Folders with the same folders but no data in them. Also, the address book icon shows Outlook Address Book, Contacts and everything is empty. How do I transfer the folders from Archive Folders to Personal Folders? What happened to my address book data (that was most current)? Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Wow. 6. First and foremost remember how you found these files because this "invisible" data has to be in one of them. Next you're going to create a new Outlook profile from scratch and set it to use the same Outlook data file as its default that you are currently using as your default. You will need all the information on how to configure your mail accounts because you will need to recreate them when you create the new profile. Follow the directions he http://support.microsoft.com/kb/287072 After you're done, your Outlook Address Book should display your Contacts Folder correctly. If you think you have any missing Contact data you can open each of these other files with Outlook's File Open command to see if they contain anything you think you are missing. Note that files marked archive.pst will not contain any Contacts since Contacts are not archived. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:C_7Qd.24903$wc.7211@trnddc07... Six files turned up. Here's what the search shows: archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\ backup.pst " " " " " outlook.pst " " " " " archive.pst C:\DocumentsandSettings\DeniseTackett\LocalSetting s\ApplicationData\Microsoft\Outlook backup.pst " " " " " " " Outlook.pst " " " " " " " OK now what? Denise "Russ Valentine [MVP-Outlook]" wrote in message ... It does seem that way, although I've never seen such a thing as a "hidden" folder in Outlook. But I've never seen the default data file marked "Archive" either, so something odd happened here. I'm reluctant just to have you create a new profile until we're sure where all your data is. Try this. Make sure you have enabled searching of hidden files and folders, then search your hard drive for *.pst and see what turns up. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:KC3Qd.6350$uc.4307@trnddc01... OK. I did as you asked and when I re-added the Outlook Address Book, I wound up with the same dilemna as I had before. I was sure to exit and restart Outlook as directed. It seems as if there is a second Contacts folder that I can't see. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Still inexplicable since the Outlook Address Book cannot contain anything that is not in a Contacts Folder. Just remove and re-add the Outlook Address Book from your profile to reset your connections. That won't risk losing any data. Make sure you restart Outlook in between. Use the instructions he http://support.microsoft.com/default...Product=ol2002 -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:yxVPd.26624$uc.17378@trnddc04... What am I supposed to reset my autoarchive folder to? It is already set for archive.pst. Some of the names & addresses are different from the Outlook Address Book and the Contacts Folder. The Contacts folder doesn't have my distrubution lists in it. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... It helps a bit. You still did not answer what information appears in the Outlook Address Book that does not also appear in one of your Contacts Folders. Nor what the result of resetting your autoarchive folder is. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message newssSPd.20411$uc.19638@trnddc08... In the list from Contacts that shows when I click the Address Book icon, I see names, display names, email addresses, and distribution lists. When I click on the Address Book icon on the toolbar, in the show names from box, it says Contacts and my current list shows. If I click the down arrow then right click on "Outlook Address book" to get the properties, it says "No entries in this Address Book" and I get 2 error messages. One is "Property dialog box could not be displayed. An attempt was made to open an unsupported property." The next message has the same 1st sentence followed by "Action could not be completed." If I right-click on Contacts for the properties, the jGeneral tab says: Information: Archive Folders and Contact folder: Contacts. If I right-click the Address Book Folder (under Outlook today), it says the location is Archive Folders. On the AutoArchive tab, "Do not archive items in this folder" is checked. If I right-click the Contacts Folder from the same list, it says: "Type: Folder containing contact Items, Location Archive Folders, Description: Contacts Comment". The Outlook Address Book Tab says: "Show this folder as an email Address Book. Name of AB: Contacts." If I go to Tools, Options, Other, AutoArchive, it says it moves old items to C:...\Microsoft\Outlook\archive.pst. Isn't that my Archive Folder? I hope that helps. Denise |
#16
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I'm still unsure what the default file is but what I did was to run
scanpst.exe on Outlook today Personal Folders, Outlook(1).pst. It said no errors and there is no data. Next I ran it on Archive Folders, Outlook.pst. Again no errors, but data. then I ran it on Outlook Today Personal Folders, Personal Folders (1).pst. Again, no errors and no data. "Russ Valentine [MVP-Outlook]" wrote in message ... Neither. You run it on your default PST file. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:cLzQd.8157$uc.1069@trnddc01... Do I run it on New Mail Profile.FAV or on New Mail Profile.sas? "Russ Valentine [MVP-Outlook]" wrote in message ... The latter. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:0%vQd.31441$uc.5138@trnddc03... I went to Mail Setup, added a new profile and called it "New Mail Profile". Is that it? When I open Outlook, it asks if I want to use that file. I have 2 scanpst.exe files. One is in C:\1386. The other is in C:ProgramFiles\Commonfiles\System\Mapi\1033. Which one do I use? Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Don't worry. No data has been lost. We're just drilling down to your configuration problems. I need you to do two things: 1. Can you tell me the steps you used to designate the default Outlook Data File in this new profile and which file it is? 2. Can you find the Inbox Repair Tool (scanpst.exe) and run it on this file? (make sure Outlook is closed first). -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:tcuQd.7738$uc.5595@trnddc01... I think I have a black cloud following me around. I did as you said. Now I have in my Outlook Today a set of Archive Folders (includes current emails & contacts) and a set of Personal Folders with the same folders but no data in them. Also, the address book icon shows Outlook Address Book, Contacts and everything is empty. How do I transfer the folders from Archive Folders to Personal Folders? What happened to my address book data (that was most current)? Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Wow. 6. First and foremost remember how you found these files because this "invisible" data has to be in one of them. Next you're going to create a new Outlook profile from scratch and set it to use the same Outlook data file as its default that you are currently using as your default. You will need all the information on how to configure your mail accounts because you will need to recreate them when you create the new profile. Follow the directions he http://support.microsoft.com/kb/287072 After you're done, your Outlook Address Book should display your Contacts Folder correctly. If you think you have any missing Contact data you can open each of these other files with Outlook's File Open command to see if they contain anything you think you are missing. Note that files marked archive.pst will not contain any Contacts since Contacts are not archived. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:C_7Qd.24903$wc.7211@trnddc07... Six files turned up. Here's what the search shows: archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\ backup.pst " " " " " outlook.pst " " " " " archive.pst C:\DocumentsandSettings\DeniseTackett\LocalSetting s\ApplicationData\Microsoft\Outlook backup.pst " " " " " " " Outlook.pst " " " " " " " OK now what? Denise "Russ Valentine [MVP-Outlook]" wrote in message ... It does seem that way, although I've never seen such a thing as a "hidden" folder in Outlook. But I've never seen the default data file marked "Archive" either, so something odd happened here. I'm reluctant just to have you create a new profile until we're sure where all your data is. Try this. Make sure you have enabled searching of hidden files and folders, then search your hard drive for *.pst and see what turns up. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:KC3Qd.6350$uc.4307@trnddc01... OK. I did as you asked and when I re-added the Outlook Address Book, I wound up with the same dilemna as I had before. I was sure to exit and restart Outlook as directed. It seems as if there is a second Contacts folder that I can't see. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Still inexplicable since the Outlook Address Book cannot contain anything that is not in a Contacts Folder. Just remove and re-add the Outlook Address Book from your profile to reset your connections. That won't risk losing any data. Make sure you restart Outlook in between. Use the instructions he http://support.microsoft.com/default...Product=ol2002 -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:yxVPd.26624$uc.17378@trnddc04... What am I supposed to reset my autoarchive folder to? It is already set for archive.pst. Some of the names & addresses are different from the Outlook Address Book and the Contacts Folder. The Contacts folder doesn't have my distrubution lists in it. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... It helps a bit. You still did not answer what information appears in the Outlook Address Book that does not also appear in one of your Contacts Folders. Nor what the result of resetting your autoarchive folder is. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message newssSPd.20411$uc.19638@trnddc08... In the list from Contacts that shows when I click the Address Book icon, I see names, display names, email addresses, and distribution lists. When I click on the Address Book icon on the toolbar, in the show names from box, it says Contacts and my current list shows. If I click the down arrow then right click on "Outlook Address book" to get the properties, it says "No entries in this Address Book" and I get 2 error messages. One is "Property dialog box could not be displayed. An attempt was made to open an unsupported property." The next message has the same 1st sentence followed by "Action could not be completed." If I right-click on Contacts for the properties, the jGeneral tab says: Information: Archive Folders and Contact folder: Contacts. If I right-click the Address Book Folder (under Outlook today), it says the location is Archive Folders. On the AutoArchive tab, "Do not archive items in this folder" is checked. If I right-click the Contacts Folder from the same list, it says: "Type: Folder containing contact Items, Location Archive Folders, Description: Contacts Comment". The Outlook Address Book Tab says: "Show this folder as an email Address Book. Name of AB: Contacts." If I go to Tools, Options, Other, AutoArchive, it says it moves old items to C:...\Microsoft\Outlook\archive.pst. Isn't that my Archive Folder? I hope that helps. Denise |
#17
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Then I give up. Without any information on how this all got so corrupted,
I'm out of ideas. This will have repaired everything that is reparable. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:rrLQd.19992$uc.1021@trnddc05... I'm still unsure what the default file is but what I did was to run scanpst.exe on Outlook today Personal Folders, Outlook(1).pst. It said no errors and there is no data. Next I ran it on Archive Folders, Outlook.pst. Again no errors, but data. then I ran it on Outlook Today Personal Folders, Personal Folders (1).pst. Again, no errors and no data. "Russ Valentine [MVP-Outlook]" wrote in message ... Neither. You run it on your default PST file. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:cLzQd.8157$uc.1069@trnddc01... Do I run it on New Mail Profile.FAV or on New Mail Profile.sas? "Russ Valentine [MVP-Outlook]" wrote in message ... The latter. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:0%vQd.31441$uc.5138@trnddc03... I went to Mail Setup, added a new profile and called it "New Mail Profile". Is that it? When I open Outlook, it asks if I want to use that file. I have 2 scanpst.exe files. One is in C:\1386. The other is in C:ProgramFiles\Commonfiles\System\Mapi\1033. Which one do I use? Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Don't worry. No data has been lost. We're just drilling down to your configuration problems. I need you to do two things: 1. Can you tell me the steps you used to designate the default Outlook Data File in this new profile and which file it is? 2. Can you find the Inbox Repair Tool (scanpst.exe) and run it on this file? (make sure Outlook is closed first). -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:tcuQd.7738$uc.5595@trnddc01... I think I have a black cloud following me around. I did as you said. Now I have in my Outlook Today a set of Archive Folders (includes current emails & contacts) and a set of Personal Folders with the same folders but no data in them. Also, the address book icon shows Outlook Address Book, Contacts and everything is empty. How do I transfer the folders from Archive Folders to Personal Folders? What happened to my address book data (that was most current)? Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Wow. 6. First and foremost remember how you found these files because this "invisible" data has to be in one of them. Next you're going to create a new Outlook profile from scratch and set it to use the same Outlook data file as its default that you are currently using as your default. You will need all the information on how to configure your mail accounts because you will need to recreate them when you create the new profile. Follow the directions he http://support.microsoft.com/kb/287072 After you're done, your Outlook Address Book should display your Contacts Folder correctly. If you think you have any missing Contact data you can open each of these other files with Outlook's File Open command to see if they contain anything you think you are missing. Note that files marked archive.pst will not contain any Contacts since Contacts are not archived. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:C_7Qd.24903$wc.7211@trnddc07... Six files turned up. Here's what the search shows: archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\ backup.pst " " " " " outlook.pst " " " " " archive.pst C:\DocumentsandSettings\DeniseTackett\LocalSetting s\ApplicationData\Microsoft\Outlook backup.pst " " " " " " " Outlook.pst " " " " " " " OK now what? Denise "Russ Valentine [MVP-Outlook]" wrote in message ... It does seem that way, although I've never seen such a thing as a "hidden" folder in Outlook. But I've never seen the default data file marked "Archive" either, so something odd happened here. I'm reluctant just to have you create a new profile until we're sure where all your data is. Try this. Make sure you have enabled searching of hidden files and folders, then search your hard drive for *.pst and see what turns up. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:KC3Qd.6350$uc.4307@trnddc01... OK. I did as you asked and when I re-added the Outlook Address Book, I wound up with the same dilemna as I had before. I was sure to exit and restart Outlook as directed. It seems as if there is a second Contacts folder that I can't see. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Still inexplicable since the Outlook Address Book cannot contain anything that is not in a Contacts Folder. Just remove and re-add the Outlook Address Book from your profile to reset your connections. That won't risk losing any data. Make sure you restart Outlook in between. Use the instructions he http://support.microsoft.com/default...Product=ol2002 -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:yxVPd.26624$uc.17378@trnddc04... What am I supposed to reset my autoarchive folder to? It is already set for archive.pst. Some of the names & addresses are different from the Outlook Address Book and the Contacts Folder. The Contacts folder doesn't have my distrubution lists in it. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... It helps a bit. You still did not answer what information appears in the Outlook Address Book that does not also appear in one of your Contacts Folders. Nor what the result of resetting your autoarchive folder is. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message newssSPd.20411$uc.19638@trnddc08... In the list from Contacts that shows when I click the Address Book icon, I see names, display names, email addresses, and distribution lists. When I click on the Address Book icon on the toolbar, in the show names from box, it says Contacts and my current list shows. If I click the down arrow then right click on "Outlook Address book" to get the properties, it says "No entries in this Address Book" and I get 2 error messages. One is "Property dialog box could not be displayed. An attempt was made to open an unsupported property." The next message has the same 1st sentence followed by "Action could not be completed." If I right-click on Contacts for the properties, the jGeneral tab says: Information: Archive Folders and Contact folder: Contacts. If I right-click the Address Book Folder (under Outlook today), it says the location is Archive Folders. On the AutoArchive tab, "Do not archive items in this folder" is checked. If I right-click the Contacts Folder from the same list, it says: "Type: Folder containing contact Items, Location Archive Folders, Description: Contacts Comment". The Outlook Address Book Tab says: "Show this folder as an email Address Book. Name of AB: Contacts." If I go to Tools, Options, Other, AutoArchive, it says it moves old items to C:...\Microsoft\Outlook\archive.pst. Isn't that my Archive Folder? I hope that helps. Denise |
#18
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So how do I get the info from The Archive Folders into the Personal Folders
in Outlook Today? Some data is better than none. Thanks, Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Then I give up. Without any information on how this all got so corrupted, I'm out of ideas. This will have repaired everything that is reparable. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:rrLQd.19992$uc.1021@trnddc05... I'm still unsure what the default file is but what I did was to run scanpst.exe on Outlook today Personal Folders, Outlook(1).pst. It said no errors and there is no data. Next I ran it on Archive Folders, Outlook.pst. Again no errors, but data. then I ran it on Outlook Today Personal Folders, Personal Folders (1).pst. Again, no errors and no data. "Russ Valentine [MVP-Outlook]" wrote in message ... Neither. You run it on your default PST file. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:cLzQd.8157$uc.1069@trnddc01... Do I run it on New Mail Profile.FAV or on New Mail Profile.sas? "Russ Valentine [MVP-Outlook]" wrote in message ... The latter. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:0%vQd.31441$uc.5138@trnddc03... I went to Mail Setup, added a new profile and called it "New Mail Profile". Is that it? When I open Outlook, it asks if I want to use that file. I have 2 scanpst.exe files. One is in C:\1386. The other is in C:ProgramFiles\Commonfiles\System\Mapi\1033. Which one do I use? Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Don't worry. No data has been lost. We're just drilling down to your configuration problems. I need you to do two things: 1. Can you tell me the steps you used to designate the default Outlook Data File in this new profile and which file it is? 2. Can you find the Inbox Repair Tool (scanpst.exe) and run it on this file? (make sure Outlook is closed first). -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:tcuQd.7738$uc.5595@trnddc01... I think I have a black cloud following me around. I did as you said. Now I have in my Outlook Today a set of Archive Folders (includes current emails & contacts) and a set of Personal Folders with the same folders but no data in them. Also, the address book icon shows Outlook Address Book, Contacts and everything is empty. How do I transfer the folders from Archive Folders to Personal Folders? What happened to my address book data (that was most current)? Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Wow. 6. First and foremost remember how you found these files because this "invisible" data has to be in one of them. Next you're going to create a new Outlook profile from scratch and set it to use the same Outlook data file as its default that you are currently using as your default. You will need all the information on how to configure your mail accounts because you will need to recreate them when you create the new profile. Follow the directions he http://support.microsoft.com/kb/287072 After you're done, your Outlook Address Book should display your Contacts Folder correctly. If you think you have any missing Contact data you can open each of these other files with Outlook's File Open command to see if they contain anything you think you are missing. Note that files marked archive.pst will not contain any Contacts since Contacts are not archived. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:C_7Qd.24903$wc.7211@trnddc07... Six files turned up. Here's what the search shows: archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\ backup.pst " " " " " outlook.pst " " " " " archive.pst C:\DocumentsandSettings\DeniseTackett\LocalSetting s\ApplicationData\Microsoft\Outlook backup.pst " " " " " " " Outlook.pst " " " " " " " OK now what? Denise "Russ Valentine [MVP-Outlook]" wrote in message ... It does seem that way, although I've never seen such a thing as a "hidden" folder in Outlook. But I've never seen the default data file marked "Archive" either, so something odd happened here. I'm reluctant just to have you create a new profile until we're sure where all your data is. Try this. Make sure you have enabled searching of hidden files and folders, then search your hard drive for *.pst and see what turns up. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:KC3Qd.6350$uc.4307@trnddc01... OK. I did as you asked and when I re-added the Outlook Address Book, I wound up with the same dilemna as I had before. I was sure to exit and restart Outlook as directed. It seems as if there is a second Contacts folder that I can't see. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Still inexplicable since the Outlook Address Book cannot contain anything that is not in a Contacts Folder. Just remove and re-add the Outlook Address Book from your profile to reset your connections. That won't risk losing any data. Make sure you restart Outlook in between. Use the instructions he http://support.microsoft.com/default...Product=ol2002 -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:yxVPd.26624$uc.17378@trnddc04... What am I supposed to reset my autoarchive folder to? It is already set for archive.pst. Some of the names & addresses are different from the Outlook Address Book and the Contacts Folder. The Contacts folder doesn't have my distrubution lists in it. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... It helps a bit. You still did not answer what information appears in the Outlook Address Book that does not also appear in one of your Contacts Folders. Nor what the result of resetting your autoarchive folder is. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message newssSPd.20411$uc.19638@trnddc08... In the list from Contacts that shows when I click the Address Book icon, I see names, display names, email addresses, and distribution lists. When I click on the Address Book icon on the toolbar, in the show names from box, it says Contacts and my current list shows. If I click the down arrow then right click on "Outlook Address book" to get the properties, it says "No entries in this Address Book" and I get 2 error messages. One is "Property dialog box could not be displayed. An attempt was made to open an unsupported property." The next message has the same 1st sentence followed by "Action could not be completed." If I right-click on Contacts for the properties, the jGeneral tab says: Information: Archive Folders and Contact folder: Contacts. If I right-click the Address Book Folder (under Outlook today), it says the location is Archive Folders. On the AutoArchive tab, "Do not archive items in this folder" is checked. If I right-click the Contacts Folder from the same list, it says: "Type: Folder containing contact Items, Location Archive Folders, Description: Contacts Comment". The Outlook Address Book Tab says: "Show this folder as an email Address Book. Name of AB: Contacts." If I go to Tools, Options, Other, AutoArchive, it says it moves old items to C:...\Microsoft\Outlook\archive.pst. Isn't that my Archive Folder? I hope that helps. Denise |
#19
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Just open both files in the same profile.
Copy/Paste or Drag/Drop from one to another. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:JM2Rd.9721$uc.3062@trnddc01... So how do I get the info from The Archive Folders into the Personal Folders in Outlook Today? Some data is better than none. Thanks, Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Then I give up. Without any information on how this all got so corrupted, I'm out of ideas. This will have repaired everything that is reparable. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:rrLQd.19992$uc.1021@trnddc05... I'm still unsure what the default file is but what I did was to run scanpst.exe on Outlook today Personal Folders, Outlook(1).pst. It said no errors and there is no data. Next I ran it on Archive Folders, Outlook.pst. Again no errors, but data. then I ran it on Outlook Today Personal Folders, Personal Folders (1).pst. Again, no errors and no data. "Russ Valentine [MVP-Outlook]" wrote in message ... Neither. You run it on your default PST file. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:cLzQd.8157$uc.1069@trnddc01... Do I run it on New Mail Profile.FAV or on New Mail Profile.sas? "Russ Valentine [MVP-Outlook]" wrote in message ... The latter. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:0%vQd.31441$uc.5138@trnddc03... I went to Mail Setup, added a new profile and called it "New Mail Profile". Is that it? When I open Outlook, it asks if I want to use that file. I have 2 scanpst.exe files. One is in C:\1386. The other is in C:ProgramFiles\Commonfiles\System\Mapi\1033. Which one do I use? Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Don't worry. No data has been lost. We're just drilling down to your configuration problems. I need you to do two things: 1. Can you tell me the steps you used to designate the default Outlook Data File in this new profile and which file it is? 2. Can you find the Inbox Repair Tool (scanpst.exe) and run it on this file? (make sure Outlook is closed first). -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:tcuQd.7738$uc.5595@trnddc01... I think I have a black cloud following me around. I did as you said. Now I have in my Outlook Today a set of Archive Folders (includes current emails & contacts) and a set of Personal Folders with the same folders but no data in them. Also, the address book icon shows Outlook Address Book, Contacts and everything is empty. How do I transfer the folders from Archive Folders to Personal Folders? What happened to my address book data (that was most current)? Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Wow. 6. First and foremost remember how you found these files because this "invisible" data has to be in one of them. Next you're going to create a new Outlook profile from scratch and set it to use the same Outlook data file as its default that you are currently using as your default. You will need all the information on how to configure your mail accounts because you will need to recreate them when you create the new profile. Follow the directions he http://support.microsoft.com/kb/287072 After you're done, your Outlook Address Book should display your Contacts Folder correctly. If you think you have any missing Contact data you can open each of these other files with Outlook's File Open command to see if they contain anything you think you are missing. Note that files marked archive.pst will not contain any Contacts since Contacts are not archived. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:C_7Qd.24903$wc.7211@trnddc07... Six files turned up. Here's what the search shows: archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\ backup.pst " " " " " outlook.pst " " " " " archive.pst C:\DocumentsandSettings\DeniseTackett\LocalSetting s\ApplicationData\Microsoft\Outlook backup.pst " " " " " " " Outlook.pst " " " " " " " OK now what? Denise "Russ Valentine [MVP-Outlook]" wrote in message ... It does seem that way, although I've never seen such a thing as a "hidden" folder in Outlook. But I've never seen the default data file marked "Archive" either, so something odd happened here. I'm reluctant just to have you create a new profile until we're sure where all your data is. Try this. Make sure you have enabled searching of hidden files and folders, then search your hard drive for *.pst and see what turns up. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:KC3Qd.6350$uc.4307@trnddc01... OK. I did as you asked and when I re-added the Outlook Address Book, I wound up with the same dilemna as I had before. I was sure to exit and restart Outlook as directed. It seems as if there is a second Contacts folder that I can't see. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Still inexplicable since the Outlook Address Book cannot contain anything that is not in a Contacts Folder. Just remove and re-add the Outlook Address Book from your profile to reset your connections. That won't risk losing any data. Make sure you restart Outlook in between. Use the instructions he http://support.microsoft.com/default...Product=ol2002 -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:yxVPd.26624$uc.17378@trnddc04... What am I supposed to reset my autoarchive folder to? It is already set for archive.pst. Some of the names & addresses are different from the Outlook Address Book and the Contacts Folder. The Contacts folder doesn't have my distrubution lists in it. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... It helps a bit. You still did not answer what information appears in the Outlook Address Book that does not also appear in one of your Contacts Folders. Nor what the result of resetting your autoarchive folder is. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message newssSPd.20411$uc.19638@trnddc08... In the list from Contacts that shows when I click the Address Book icon, I see names, display names, email addresses, and distribution lists. When I click on the Address Book icon on the toolbar, in the show names from box, it says Contacts and my current list shows. If I click the down arrow then right click on "Outlook Address book" to get the properties, it says "No entries in this Address Book" and I get 2 error messages. One is "Property dialog box could not be displayed. An attempt was made to open an unsupported property." The next message has the same 1st sentence followed by "Action could not be completed." If I right-click on Contacts for the properties, the jGeneral tab says: Information: Archive Folders and Contact folder: Contacts. If I right-click the Address Book Folder (under Outlook today), it says the location is Archive Folders. On the AutoArchive tab, "Do not archive items in this folder" is checked. If I right-click the Contacts Folder from the same list, it says: "Type: Folder containing contact Items, Location Archive Folders, Description: Contacts Comment". The Outlook Address Book Tab says: "Show this folder as an email Address Book. Name of AB: Contacts." If I go to Tools, Options, Other, AutoArchive, it says it moves old items to C:...\Microsoft\Outlook\archive.pst. Isn't that my Archive Folder? I hope that helps. Denise |
#20
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I'm having somewhat of a similar problem. I keep trying to add a new account
and once I have completed this process i'll go back and check the e-mail account box (the one that shows all the outlook accounts)and it will be blank. If I can add a new e-mail account and it shows the process was successful i cannot access the account because it denies my user name and password. I know i'm doing it right because I set up my e-mail account without any problems. It's setting up the second account for my husband that is giving me a headache. "Russ Valentine [MVP-Outlook]" wrote: Your description, if accurate, defies reality. If you have two or more Contacts Folders listed under your Outlook Address Book, then that dialog box could not be blank. Re read what I posted. State your problem more clearly and post back with a more accurate description of what you are seeing. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:C_5Nd.6281$uc.2840@trnddc04... I tried that but when I got as far as Outlook Address Book, nothing showed up - the list was blank. What now? "Russ Valentine [MVP-Outlook]" wrote in message ... Remove the dud folder he Tools E-mail accounts View or change existing directories or address books Outlook Address Book Change. -- Russ Valentine [MVP-Outlook] "Larry Tackett" wrote in message news:ahRMd.4006$uc.3858@trnddc05... Win XP with Office XP, using Outlook for email. I seem to have 2 Contacts folders but only 1 shows up on the folder list. When I try to open it, I get a message saying it cannot be displayed because the folder could not be opened. Then the address book window opens and if I click the down arrow next to "Contacts", a second Contacts folder appears. If I click on that one, no problem, it opens and I can access everything. If I try to delete the first Contacts folder, I can't. But under the Folders list I see only 1 Contacts folder - the one I can't open. Can anyone help? Denise |
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