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#41
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Contacts? Address book?
Sounds to me like you were a victim of an OEM support dispute. I've never
seen this issue reported here, but no one with MCE seeks support in these groups since they are OEM's responsibilities. It would not surprise me a bit that Windows XP Fax wouldn't work as expected with MCE. -- Russ Valentine [MVP-Outlook] "ajgmisc" wrote in message ... Russ and others: I went to hell and back resolving the problem reinstalling Windows Fax Services. It took many telephone sessions of a Microsoft specialist calling me from India; he couldn't explain some of the symptoms my system was exhibiting either. Eventually we hit upon a procedure that succeeded in reinstalling Fax Services. After reinstallation, the Windows Fax Wizard showed my Outlook Address Book as it should. It was the disappearance of the OAB from the Fax Wizard that started me on this ordeal in the first place. Russ Valentine had replied to my description of this disappearance "cannot be reproduced"; let me come back to that in a moment because it CAN be reproduced. Part of the difficulty may be that I'm running Windows XP Media Center Edition (MCE) -- that was certainly part of the problem getting help with reinstalling the Fax Services component. Although Microsoft created XP Media Center Edition, they don't sell it to end users and, therefore, don't provide support for it (I had to pay). The support is supposed to come from the OEM's who sell MCE computers, in my case HP. However, the problems I was trying to overcome (OAB suddenly not available from Fax Wizard and then the inability to reinstall the Windows Fax Service) are fairly esoteric and clearly beyond HP's Windows XP expertise. HP tech support supervisors that that this was over their heads and eventually told me -- but wouldn't put it in writing -- that Microsoft should be willing to provide free support because it has nothing per se to do with MCE. They said they'd been told explicitly by their management that Microsoft will support issues that are beyond HP expertise. Try convincing Microsoft of that! Now, coming back to the reproducability of having access to the OAB disappear from the Fax Wizard. I can't tell you *what* makes it go away, but it has done so two or three more times for me since my initial battle. I can get it back each time by repeating the process of reinstalling Windows Fax Services from the Windows Component Wizard. I'd like to be able to report what makes it disappear (and to know for myself), but so far I haven't been able to pinpoint a cause. I'm going to try to remember to open the Fax Wizard at least once or twice per day in the hope of narrows down the cause. If anyone can suggest a more effective method, I'm all ears. Andrew Garvin --------------------- "Russ Valentine [MVP-Outlook]" wrote: Adding and removing the Fax Service is not recommended. We have posted information on this type of problem he http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132 -- Russ Valentine [MVP-Outlook] "ajgmisc" wrote in message ... Russ, For lack of anything else to try, I figured it was reasonably harmless to remove the Windows Component "Fax Services," reboot, and then add it back. Unfortunately, that turned up another problem. I have no idea whether this newly discovered problem underlies my Address Book problem or not. I'll describe what I encounterd here briefly, but it will not surprised if you and the other experts consider the Outlook discussions to be the wrong place to be looking for help with it (if that's the case, I'd appreciate any thoughts on where to find information!). However, maybe it will look familiar to someone... When I tried to add "Fax Services" back to Windows using the Windows Component Wizard (which I access via Add/Remove Programs), I got a series of "Setup cannot copy the file filename" messages even though the files were in the I386 folder where it was looking. Similar problems are described in a number of KB articles (e.g., 894351), but I've tried both resolutions listed and neither has solved the problem. Any constructive advice would be appreciated. ----------------------------------------------------- "Russ Valentine [MVP-Outlook]" wrote: What you claim cannot be reproduced. When you properly configure your Outlook Address Book and set your OS to use it, Windows Fax will use it too. You've missed something. -- Russ Valentine [MVP-Outlook] |
#42
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Contacts? Address book?
ajgmisc wrote:
Now, coming back to the reproducability of having access to the OAB disappear from the Fax Wizard. I can't tell you *what* makes it go away, but it has done so two or three more times for me since my initial battle. I can get it back each time by repeating the process of reinstalling Windows Fax Services from the Windows Component Wizard. It would be helpful for others in the same situation as you of you were to post the steps required to get it back if it does disappear. -- Brian Tillman |
#43
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Contacts? Address book?
Hi Sue,
When I try and check the contacts properties/outlook address book tab/ "show this folder as an email address book", the tick box is disabled I have 1 contacts folder and 4 sub contact folders and same problem with all "Sue Mosher [MVP-Outlook]" wrote: Each contacts folder will appear as a separate list in the address book if you check the Outlook Address Book box on the folder's Properties dialog. -- Sue Mosher, Outlook MVP Author of Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx "sharongscott" wrote in message ... Hi Sue, How do I build address lists for the Outlook Address Book? I have lots of contacts in my Contacts Folder and I'd like to categorize them into 2 or 3 major address books that I can choose from rather than have to search through one large list to find someone. How do I create multiple address books? |
#44
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Contacts? Address book?
Provide the necessary information. Just simple things like your Outlook
version and how you added the Outlook Address Book Service to your profile would be a nice start. -- Russ Valentine [MVP-Outlook] "Damian" wrote in message ... Hi Sue, When I try and check the contacts properties/outlook address book tab/ "show this folder as an email address book", the tick box is disabled I have 1 contacts folder and 4 sub contact folders and same problem with all "Sue Mosher [MVP-Outlook]" wrote: Each contacts folder will appear as a separate list in the address book if you check the Outlook Address Book box on the folder's Properties dialog. -- Sue Mosher, Outlook MVP Author of Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx "sharongscott" wrote in message ... Hi Sue, How do I build address lists for the Outlook Address Book? I have lots of contacts in my Contacts Folder and I'd like to categorize them into 2 or 3 major address books that I can choose from rather than have to search through one large list to find someone. How do I create multiple address books? |
#45
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Contacts? Address book?
I upgraded from xp using office 2003 to a new computer with vista and office
2007 I used a Belkin transfer cable to do all the dirty work for me "Russ Valentine [MVP-Outlook]" wrote: Provide the necessary information. Just simple things like your Outlook version and how you added the Outlook Address Book Service to your profile would be a nice start. -- Russ Valentine [MVP-Outlook] "Damian" wrote in message ... Hi Sue, When I try and check the contacts properties/outlook address book tab/ "show this folder as an email address book", the tick box is disabled I have 1 contacts folder and 4 sub contact folders and same problem with all "Sue Mosher [MVP-Outlook]" wrote: Each contacts folder will appear as a separate list in the address book if you check the Outlook Address Book box on the folder's Properties dialog. -- Sue Mosher, Outlook MVP Author of Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx "sharongscott" wrote in message ... Hi Sue, How do I build address lists for the Outlook Address Book? I have lots of contacts in my Contacts Folder and I'd like to categorize them into 2 or 3 major address books that I can choose from rather than have to search through one large list to find someone. How do I create multiple address books? |
#46
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Contacts? Address book?
....and when you connected the cable, what process did you use to move the
data along it? Be specific or no-one can work out what has caused your problem, thus how to solve it wil also remain a mystery. Here are some tips about how to post questions: http://support.microsoft.com/?id=555375 Regards Judy Gleeson MVP Outlook Trainer and Consultant There are various articles about using Outlook he www.judygleeson.com/articles.aspx Canberra, Australia "What do we live for, if it is not to make life less difficult for each other?" George Eliot "Damian" wrote in message ... I upgraded from xp using office 2003 to a new computer with vista and office 2007 I used a Belkin transfer cable to do all the dirty work for me "Russ Valentine [MVP-Outlook]" wrote: Provide the necessary information. Just simple things like your Outlook version and how you added the Outlook Address Book Service to your profile would be a nice start. -- Russ Valentine [MVP-Outlook] "Damian" wrote in message ... Hi Sue, When I try and check the contacts properties/outlook address book tab/ "show this folder as an email address book", the tick box is disabled I have 1 contacts folder and 4 sub contact folders and same problem with all "Sue Mosher [MVP-Outlook]" wrote: Each contacts folder will appear as a separate list in the address book if you check the Outlook Address Book box on the folder's Properties dialog. -- Sue Mosher, Outlook MVP Author of Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx "sharongscott" wrote in message ... Hi Sue, How do I build address lists for the Outlook Address Book? I have lots of contacts in my Contacts Folder and I'd like to categorize them into 2 or 3 major address books that I can choose from rather than have to search through one large list to find someone. How do I create multiple address books? |
#47
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Contacts? Address book?
Known issue. You never use Windows Easy transfer with Outlook. It creates a
corrupt profile to which the Outlook Address Book Service cannot be added or repaired. Create a new profile from scratch. Migrate your data correctly this time by opening your Outlook Data File in the new profile. Instructions are posted here daily. -- Russ Valentine [MVP-Outlook] "Damian" wrote in message ... I upgraded from xp using office 2003 to a new computer with vista and office 2007 I used a Belkin transfer cable to do all the dirty work for me "Russ Valentine [MVP-Outlook]" wrote: Provide the necessary information. Just simple things like your Outlook version and how you added the Outlook Address Book Service to your profile would be a nice start. -- Russ Valentine [MVP-Outlook] "Damian" wrote in message ... Hi Sue, When I try and check the contacts properties/outlook address book tab/ "show this folder as an email address book", the tick box is disabled I have 1 contacts folder and 4 sub contact folders and same problem with all "Sue Mosher [MVP-Outlook]" wrote: Each contacts folder will appear as a separate list in the address book if you check the Outlook Address Book box on the folder's Properties dialog. -- Sue Mosher, Outlook MVP Author of Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx "sharongscott" wrote in message ... Hi Sue, How do I build address lists for the Outlook Address Book? I have lots of contacts in my Contacts Folder and I'd like to categorize them into 2 or 3 major address books that I can choose from rather than have to search through one large list to find someone. How do I create multiple address books? |
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