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Modem Connection Woes-Install of QW Deluxe 2000 causes Error 633 w/OL 2003
Hi,
Sorry, this is long... Yes, I have Googled. Found posts from users with similar modem problems after they installed Quicken but, cannot find the definitive answer to my situation. Maybe I'm not using the best "key words". After installing Quicken Deluxe 2000 into WinXP Pro SP2, it apparently hijacked the modem away from Outlook 2003 (and probably *every* Windows program that needs to use it). I can get online if I connect directly from Control Panel, Network Connections, but when I try to Send/Receive as usual from within Outlook I get an Error 633 stating that the modem is already in use. Looked in the Quicken folder and found an Outlook icon with the filename QW.CFG. Properties state that this is an Outlook configuration file created at the time of the Quicken installation. I removed it from the folder and retried Send/Receive in Outlook. This time I received Error 623 - Cannot load dialog. Cannot find the phonebook entry for this connection. So I put the file back. Started Quicken and tried to find a way to tell it to let the modem go. File, Disconnect did nothing. Not surprising as there is no *visible* connection to begin with. I tried deleting the dial-up connection in Control Panel, then recreating it. Didn't work. I checked Send/Receive and Email settings in Outlook looking for changes. None found. I suspect this problem is related to the Windows Registry (where, no doubt, I let Quicken make changes upon reboot after install - told Ad-Aware to "allow" the change, not realizing the consequences.) :-( Have done two system Restores and two reinstalls of Quicken (each time having to call Intuit to get an "unlocking code"-Aargh! But Customer Service was quite polite). I would rather not do this again if I can avoid it. However, if there is *no* solution there will be no problem going back one last time (restore point) and forgetting about installing Quicken. I found no help in Quicken's Help file. At the end of my patience...Does someone have a solution/suggestions on how to get Quicken and Outlook/Windows to share the modem, or at least let Outlook have priority over it? Thank you for taking time to read this! -- Summer (no valid email) Thought ~ If you stop to kick at every dog that barks at you, you'll never get very far. |
#2
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Summer wrote:
Hi, Sorry, this is long... Yes, I have Googled. Found posts from users with similar modem problems after they installed Quicken but, cannot find the definitive answer to my situation. Maybe I'm not using the best "key words". After installing Quicken Deluxe 2000 into WinXP Pro SP2, it apparently hijacked the modem away from Outlook 2003 (and probably *every* Windows program that needs to use it). I can get online if I connect directly from Control Panel, Network Connections, but when I try to Send/Receive as usual from within Outlook I get an Error 633 stating that the modem is already in use. Looked in the Quicken folder and found an Outlook icon with the filename QW.CFG. Properties state that this is an Outlook configuration file created at the time of the Quicken installation. I removed it from the folder and retried Send/Receive in Outlook. This time I received Error 623 - Cannot load dialog. Cannot find the phonebook entry for this connection. So I put the file back. Started Quicken and tried to find a way to tell it to let the modem go. File, Disconnect did nothing. Not surprising as there is no *visible* connection to begin with. I tried deleting the dial-up connection in Control Panel, then recreating it. Didn't work. I checked Send/Receive and Email settings in Outlook looking for changes. None found. I suspect this problem is related to the Windows Registry (where, no doubt, I let Quicken make changes upon reboot after install - told Ad-Aware to "allow" the change, not realizing the consequences.) :-( Have done two system Restores and two reinstalls of Quicken (each time having to call Intuit to get an "unlocking code"-Aargh! But Customer Service was quite polite). I would rather not do this again if I can avoid it. However, if there is *no* solution there will be no problem going back one last time (restore point) and forgetting about installing Quicken. I found no help in Quicken's Help file. At the end of my patience...Does someone have a solution/suggestions on how to get Quicken and Outlook/Windows to share the modem, or at least let Outlook have priority over it? Thank you for taking time to read this! What did Quicken tech support say? Malke -- MS MVP - Windows Shell/User Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!" |
#3
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Well, don't know how I missed this and I'm not sure which settings change
worked but Outlook 2003 is now able to Send/Receive without errors. In Email Accounts I found two settings had been altered by the installation of Quicken: "My outgoing server (SMTP) requires authentication" box was unchecked and under the Connection tab "Use the following Dial-Up networking connection:" field was blank. I also changed Quicken internet options to "not remain connected to internet". Although, this was less likely the fix, as Quicken was never set up to use the internet. Also, WinXP Pro can now go into standby and I have NO idea how THAT became fixed. All I changed were those two settings in Outlook and the one in Quicken. Just thought I'd let everybody know that I stumbled across the fix. Retraced the troubleshooting steps I did before to see if I missed something and sure enough, I did. Guess I wasn't as thorough as I thought. ) ~Summer "Summer" wrote in message news Hi, Sorry, this is long... snip After installing Quicken Deluxe 2000 into WinXP Pro SP2, it apparently hijacked the modem away from Outlook 2003 (and probably *every* Windows program that needs to use it). I can get online if I connect directly from Control Panel, Network Connections, but when I try to Send/Receive as usual from within Outlook I get an Error 633 stating that the modem is already in use. snip At the end of my patience...Does someone have a solution/suggestions on how to get Quicken and Outlook/Windows to share the modem, or at least let Outlook have priority over it? Thank you for taking time to read this! -- Summer (no valid email) Thought ~ If you stop to kick at every dog that barks at you, you'll never get very far. |
#4
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Well, don't know how I missed this and I'm not sure which settings change
worked but Outlook 2003 is now able to Send/Receive without errors. In Email Accounts I found two settings had been altered by the installation of Quicken: "My outgoing server (SMTP) requires authentication" box was unchecked and under the Connection tab "Use the following Dial-Up networking connection:" field was blank. I also changed Quicken internet options to "not remain connected to internet". Although, this was less likely the fix, as Quicken was never set up to use the internet. Also, WinXP Pro can now go into standby and I have NO idea how THAT became fixed. All I changed were those two settings in Outlook and the one in Quicken. Just thought I'd let everybody know that I stumbled across the fix. Retraced the troubleshooting steps I did before to see if I missed something and sure enough, I did. Guess I wasn't as thorough as I thought. ) ~Summer "Summer" wrote in message news Hi, Sorry, this is long... snip After installing Quicken Deluxe 2000 into WinXP Pro SP2, it apparently hijacked the modem away from Outlook 2003 (and probably *every* Windows program that needs to use it). I can get online if I connect directly from Control Panel, Network Connections, but when I try to Send/Receive as usual from within Outlook I get an Error 633 stating that the modem is already in use. snip At the end of my patience...Does someone have a solution/suggestions on how to get Quicken and Outlook/Windows to share the modem, or at least let Outlook have priority over it? Thank you for taking time to read this! -- Summer (no valid email) Thought ~ If you stop to kick at every dog that barks at you, you'll never get very far. |
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