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#21
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Prints only color in a document, not the black/white
Knowing the version lets us focus on the problem more directly --this let me
check Word 2007 *and* the Kodak 5500. Doing that, I see that there are others having the identical problem. Only, in the other cases, the letters they're printing are coming out completely blank, since they contain no color. How many black ink tanks does your printer have? Are you positive that you have blank ink in the tank that Word is trying to use? If yes... as a work-around, you can use Word's free PDF add-on to create a pdf version of the document, and then print it from Acrobat Reader (or some other pdf reader). I would be interested in knowing if this works. The free Office 2007 PDF add-on is available he http://www.microsoft.com/downloads/d...displaylang=en -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" wrote in message ... Office 2007 Suite which is Word 2007. John "Herb Tyson [MVP]" wrote: He said: MS Windows Home editon Version 2002 So... I was not sure. In any case, perhaps he can try some of the most recent suggestions. This is a rather perplexing problem. -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "Graham Mayor" wrote in message ... I thought he said Word 2002? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Herb Tyson [MVP] wrote: I might have missed it, but I still don't see which version of WORD John is using. He said "MS Windows Home", but that is his version of Windows -- not Word or Office. The version of Office would be something like Office 2003, Office 2007, Office 2000, etc. (and Word would have the same version number as Office). My only other suggestion would be to try a driver for a similar printer to see if that solves the issue... such as the EasyShare 5300, 5100, or the ESP 3. I presume that John has visited this site, specified the version of Windows (I'm assuming Windows XP... but I can't be sure, since I'm not familiar with any of the "Home" editions), downloaded the most recent drivers and tried them: http://www.kodak.com/global/en/servi...?pq-path=10624 "Graham Mayor" wrote in message ... I don't think Vista will make any difference. I suspect that the problem is an adverse inter-action between Word and the Printer driver that will need a new driver to fix. . Without checking back through the thread to check, have you tried setting the font colour to black (as opposed to the default auto)? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: Thanks, I had found that link and downloaded and installed both the firware mentioned and driver software. No Joy. I am completely befuddled. I cross posted this problem on the XP General Discussion under printers, but have not seen a response. That section looks like it is rarely visited, but I am hopeful. I am reluctant to upgrade to Vista but that may be my only way to resolve the problem. What do you think? John "Graham Mayor" wrote: OK - but I suspect you are not going to like the answer. Word can only format a document in a way allowed by the printer driver. The relationship between Word and the driver is much tighter than is the case with most other software. Check that the driver (and firmware) available on line at http://wwwuk.kodak.com/global/en/ser...dLang uage=en for your operating system match those that you have and if necessary upgrade. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: Sorry. safe mode. No difference. It is all documents. For instance when I try to print a document from Outlook all I get is the blue print. No black and white. It is not the printer. A full test of the printer, includint scanning a document and printing (local on this printer) prints B/W just fine. I have tried updating Windows again. No Joy. One of those was a Kodak fix which I also applied. I reset the system to an earlier date hoping to eleminate all updates, No Joy. Will try safe mode again but don't expect to see any difference. I have reloaded the Kodak driver. No Joy Updates something called Pdf 995 to version 9. No joy. I will do anything I am capable of doing but I have decades missing where computers never existed so I am behind the power curve understanding how all this stuff plays together. I appreciate the attemps to date. John "Graham Mayor" wrote: The particular questions we Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: I thought I did. Here is again is the answer to his question. MS Windows Home editon Version 2002 SP2. "Graham Mayor" wrote: Answering the questions you have been asked might be a start. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: I don't know where to turn. I called Kodak product support and cannot get by the local support people to people who understand the hand shaking between Windows software and their Adobe easy share software. It looks like a windows problem. For instance, if I try to print a copy of this page using the printer icon on the header line all I get is the color, not the b/w text. I just did it and all I got was color. How can I get help from Windows people, or do I need to go out and by Vista????????? "Herb Tyson [MVP]" wrote: Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" John wrote in message ... Cannot figure where the problem is or how to resolve it. I have a Kodak 5500 printer which has work flawlessly. It prints documents OK from other applications. Here is what it does. When I print it a document (one that I have printed in the past without problems) all I get is the words highlighted in color. The rest is blank. Hints; The only changes I have made to my system is to go to Chrome as a browser. Also, I recieved a excell document and opened it but did not try to print it. Any ideas? |
#22
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Prints only color in a document, not the black/white
How many versions of CROW are there to eat. Kodak sent a new print head and
that did the trick. I have many hours trying to diagnose this problem and maybe a recap will help others learn what I learned. The print head began to fail in spruts of work then no work. I replaced the ink cartridges and went thru all the diagnosis on the printer I could, but one. (main menu, print diagnostic sheet) Every one pointed me to a failure other than the hardware. When I did the last one the test page printed only the red Kodak name and nothing else. That sent me back to the hardware guys that sent me a new print head. The indications within application pointed to software. ie a "printer not responding and ink empty" message took forever to display causing me to abort the activity with cntl/del. Test after test printed only the color text on the page, not the b/w. I have reloaded the sw so many times I can do it in my sleep. Using the "properties" set the computer into a loop. Software indication I thought. I hope I did not mislead anybody in my discriptions of the problems. If so it was because of the intermittent nature of the failure. First it would not print from Word and then on a shorter document without color text, it did. Then it would print an Outlook email, then it wouldn't. Bottom line. Kodak needs to clean up their act with this type of failure. Probably beyond any human solution tho. I will forgive them if the printer works. Thankyou for all your time and assistance. Your questions kept me thinking and stopped me from selling the printer as a boat anchor. 4 stars! John Am I forgiven? "Herb Tyson [MVP]" wrote: Knowing the version lets us focus on the problem more directly --this let me check Word 2007 *and* the Kodak 5500. Doing that, I see that there are others having the identical problem. Only, in the other cases, the letters they're printing are coming out completely blank, since they contain no color. How many black ink tanks does your printer have? Are you positive that you have blank ink in the tank that Word is trying to use? If yes... as a work-around, you can use Word's free PDF add-on to create a pdf version of the document, and then print it from Acrobat Reader (or some other pdf reader). I would be interested in knowing if this works. The free Office 2007 PDF add-on is available he http://www.microsoft.com/downloads/d...displaylang=en -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" wrote in message ... Office 2007 Suite which is Word 2007. John "Herb Tyson [MVP]" wrote: He said: MS Windows Home editon Version 2002 So... I was not sure. In any case, perhaps he can try some of the most recent suggestions. This is a rather perplexing problem. -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "Graham Mayor" wrote in message ... I thought he said Word 2002? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Herb Tyson [MVP] wrote: I might have missed it, but I still don't see which version of WORD John is using. He said "MS Windows Home", but that is his version of Windows -- not Word or Office. The version of Office would be something like Office 2003, Office 2007, Office 2000, etc. (and Word would have the same version number as Office). My only other suggestion would be to try a driver for a similar printer to see if that solves the issue... such as the EasyShare 5300, 5100, or the ESP 3. I presume that John has visited this site, specified the version of Windows (I'm assuming Windows XP... but I can't be sure, since I'm not familiar with any of the "Home" editions), downloaded the most recent drivers and tried them: http://www.kodak.com/global/en/servi...?pq-path=10624 "Graham Mayor" wrote in message ... I don't think Vista will make any difference. I suspect that the problem is an adverse inter-action between Word and the Printer driver that will need a new driver to fix. . Without checking back through the thread to check, have you tried setting the font colour to black (as opposed to the default auto)? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: Thanks, I had found that link and downloaded and installed both the firware mentioned and driver software. No Joy. I am completely befuddled. I cross posted this problem on the XP General Discussion under printers, but have not seen a response. That section looks like it is rarely visited, but I am hopeful. I am reluctant to upgrade to Vista but that may be my only way to resolve the problem. What do you think? John "Graham Mayor" wrote: OK - but I suspect you are not going to like the answer. Word can only format a document in a way allowed by the printer driver. The relationship between Word and the driver is much tighter than is the case with most other software. Check that the driver (and firmware) available on line at http://wwwuk.kodak.com/global/en/ser...dLang uage=en for your operating system match those that you have and if necessary upgrade. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: Sorry. safe mode. No difference. It is all documents. For instance when I try to print a document from Outlook all I get is the blue print. No black and white. It is not the printer. A full test of the printer, includint scanning a document and printing (local on this printer) prints B/W just fine. I have tried updating Windows again. No Joy. One of those was a Kodak fix which I also applied. I reset the system to an earlier date hoping to eleminate all updates, No Joy. Will try safe mode again but don't expect to see any difference. I have reloaded the Kodak driver. No Joy Updates something called Pdf 995 to version 9. No joy. I will do anything I am capable of doing but I have decades missing where computers never existed so I am behind the power curve understanding how all this stuff plays together. I appreciate the attemps to date. John "Graham Mayor" wrote: The particular questions we Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: I thought I did. Here is again is the answer to his question. MS Windows Home editon Version 2002 SP2. "Graham Mayor" wrote: Answering the questions you have been asked might be a start. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: I don't know where to turn. I called Kodak product support and cannot get by the local support people to people who understand the hand shaking between Windows software and their Adobe easy share software. It looks like a windows problem. For instance, if I try to print a copy of this page using the printer icon on the header line all I get is the color, not the b/w text. I just did it and all I got was color. How can I get help from Windows people, or do I need to go out and by Vista????????? "Herb Tyson [MVP]" wrote: Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" John wrote in message ... Cannot figure where the problem is or how to resolve it. I have a Kodak 5500 printer which has work flawlessly. It prints documents OK from other applications. Here is what it does. When I print it a document (one that I have printed in the past without problems) all I get is the words highlighted in color. The rest is blank. Hints; The only changes I have made to my system is to go to Chrome as a browser. Also, I recieved a excell document and opened it but did not try to print it. Any ideas? |
#23
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Prints only color in a document, not the black/white
I'm glad the problem is resolved. It had a bunch of us scratching our heads
(and since I have very little hair to intervene, head-scratching can be a painful activity). Good to see that your printer won't be poisoning the fish anytime soon. ;-) -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" wrote in message ... How many versions of CROW are there to eat. Kodak sent a new print head and that did the trick. I have many hours trying to diagnose this problem and maybe a recap will help others learn what I learned. The print head began to fail in spruts of work then no work. I replaced the ink cartridges and went thru all the diagnosis on the printer I could, but one. (main menu, print diagnostic sheet) Every one pointed me to a failure other than the hardware. When I did the last one the test page printed only the red Kodak name and nothing else. That sent me back to the hardware guys that sent me a new print head. The indications within application pointed to software. ie a "printer not responding and ink empty" message took forever to display causing me to abort the activity with cntl/del. Test after test printed only the color text on the page, not the b/w. I have reloaded the sw so many times I can do it in my sleep. Using the "properties" set the computer into a loop. Software indication I thought. I hope I did not mislead anybody in my discriptions of the problems. If so it was because of the intermittent nature of the failure. First it would not print from Word and then on a shorter document without color text, it did. Then it would print an Outlook email, then it wouldn't. Bottom line. Kodak needs to clean up their act with this type of failure. Probably beyond any human solution tho. I will forgive them if the printer works. Thankyou for all your time and assistance. Your questions kept me thinking and stopped me from selling the printer as a boat anchor. 4 stars! John Am I forgiven? "Herb Tyson [MVP]" wrote: Knowing the version lets us focus on the problem more directly --this let me check Word 2007 *and* the Kodak 5500. Doing that, I see that there are others having the identical problem. Only, in the other cases, the letters they're printing are coming out completely blank, since they contain no color. How many black ink tanks does your printer have? Are you positive that you have blank ink in the tank that Word is trying to use? If yes... as a work-around, you can use Word's free PDF add-on to create a pdf version of the document, and then print it from Acrobat Reader (or some other pdf reader). I would be interested in knowing if this works. The free Office 2007 PDF add-on is available he http://www.microsoft.com/downloads/d...displaylang=en -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" wrote in message ... Office 2007 Suite which is Word 2007. John "Herb Tyson [MVP]" wrote: He said: MS Windows Home editon Version 2002 So... I was not sure. In any case, perhaps he can try some of the most recent suggestions. This is a rather perplexing problem. -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "Graham Mayor" wrote in message ... I thought he said Word 2002? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Herb Tyson [MVP] wrote: I might have missed it, but I still don't see which version of WORD John is using. He said "MS Windows Home", but that is his version of Windows -- not Word or Office. The version of Office would be something like Office 2003, Office 2007, Office 2000, etc. (and Word would have the same version number as Office). My only other suggestion would be to try a driver for a similar printer to see if that solves the issue... such as the EasyShare 5300, 5100, or the ESP 3. I presume that John has visited this site, specified the version of Windows (I'm assuming Windows XP... but I can't be sure, since I'm not familiar with any of the "Home" editions), downloaded the most recent drivers and tried them: http://www.kodak.com/global/en/servi...?pq-path=10624 "Graham Mayor" wrote in message ... I don't think Vista will make any difference. I suspect that the problem is an adverse inter-action between Word and the Printer driver that will need a new driver to fix. . Without checking back through the thread to check, have you tried setting the font colour to black (as opposed to the default auto)? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: Thanks, I had found that link and downloaded and installed both the firware mentioned and driver software. No Joy. I am completely befuddled. I cross posted this problem on the XP General Discussion under printers, but have not seen a response. That section looks like it is rarely visited, but I am hopeful. I am reluctant to upgrade to Vista but that may be my only way to resolve the problem. What do you think? John "Graham Mayor" wrote: OK - but I suspect you are not going to like the answer. Word can only format a document in a way allowed by the printer driver. The relationship between Word and the driver is much tighter than is the case with most other software. Check that the driver (and firmware) available on line at http://wwwuk.kodak.com/global/en/ser...dLang uage=en for your operating system match those that you have and if necessary upgrade. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: Sorry. safe mode. No difference. It is all documents. For instance when I try to print a document from Outlook all I get is the blue print. No black and white. It is not the printer. A full test of the printer, includint scanning a document and printing (local on this printer) prints B/W just fine. I have tried updating Windows again. No Joy. One of those was a Kodak fix which I also applied. I reset the system to an earlier date hoping to eleminate all updates, No Joy. Will try safe mode again but don't expect to see any difference. I have reloaded the Kodak driver. No Joy Updates something called Pdf 995 to version 9. No joy. I will do anything I am capable of doing but I have decades missing where computers never existed so I am behind the power curve understanding how all this stuff plays together. I appreciate the attemps to date. John "Graham Mayor" wrote: The particular questions we Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: I thought I did. Here is again is the answer to his question. MS Windows Home editon Version 2002 SP2. "Graham Mayor" wrote: Answering the questions you have been asked might be a start. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: I don't know where to turn. I called Kodak product support and cannot get by the local support people to people who understand the hand shaking between Windows software and their Adobe easy share software. It looks like a windows problem. For instance, if I try to print a copy of this page using the printer icon on the header line all I get is the color, not the b/w text. I just did it and all I got was color. How can I get help from Windows people, or do I need to go out and by Vista????????? "Herb Tyson [MVP]" wrote: Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" John wrote in message ... Cannot figure where the problem is or how to resolve it. I have a Kodak 5500 printer which has work flawlessly. It prints documents OK from other applications. Here is what it does. When I print it a document (one that I have printed in the past without problems) all I get is the words highlighted in color. The rest is blank. Hints; The only changes I have made to my system is to go to Chrome as a browser. Also, I recieved a excell document and opened it but did not try to print it. Any ideas? |
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