unable to update office 2003

I am unable to update my office program from the Microsoft website. It
looks for a sku00017.cab file. I give it the location of the CD, it doesn't
find it. I give it the location of the programs files, it doesn't find it.
I do a search and I can't find it.

There is a way to download the file without using the CD, according to
Microsoft, but even then it is looking for the file and I can't seem to find
it.

does anyone have any clues??

thanks

The update that doesn't need the CD is he
http://www.microsoft.com/downloads/d...displaylang=en

--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.msauer.mvps.org/
news://msnews.microsoft.com
"Sky" wrote in message
...
I am unable to update my office program from the Microsoft website. It looks for a
sku00017.cab file. I give it the location of the CD, it doesn't find it. I give it
the location of the programs files, it doesn't find it.
I do a search and I can't find it.

There is a way to download the file without using the CD, according to Microsoft,
but even then it is looking for the file and I can't seem to find it.

does anyone have any clues??

thanks

thank you,

that is the link that I followed and I downloaded the fullfile update and it
still wanted to search for that file.

any other ideas?

"Mary Sauer" wrote in message
...
The update that doesn't need the CD is he
http://www.microsoft.com/downloads/d...displaylang=en

--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.msauer.mvps.org/
news://msnews.microsoft.com
"Sky" wrote in message
...
I am unable to update my office program from the Microsoft website. It
looks for a sku00017.cab file. I give it the location of the CD, it
doesn't find it. I give it the location of the programs files, it doesn't
find it.
I do a search and I can't find it.

There is a way to download the file without using the CD, according to
Microsoft, but even then it is looking for the file and I can't seem to
find it.

does anyone have any clues??

thanks

Sky,
Just a suggestion, but try this with your disk:
http://support.microsoft.com/default...b;EN-US;825933
to reinstall your msocache files to your Office folder.
Did you delete your install files at setup?
May not work since you have already tried the full file, you (may) have to
run a disk cleanup to rid your system of any temp files. Also you (may) want
to clear your cache in IE.
May help...

Chris Schatte

use the Office Online web based newsreader he
http://www.microsoft.com/office/comm...s/default.mspx
In Office System 2003 applications:
Help/Assistance Pane/open Communities

"Sky" wrote:

thank you,

that is the link that I followed and I downloaded the fullfile update and it
still wanted to search for that file.

any other ideas?

"Mary Sauer" wrote in message
...
The update that doesn't need the CD is he
http://www.microsoft.com/downloads/d...displaylang=en

--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.msauer.mvps.org/
news://msnews.microsoft.com
"Sky" wrote in message
...
I am unable to update my office program from the Microsoft website. It
looks for a sku00017.cab file. I give it the location of the CD, it
doesn't find it. I give it the location of the programs files, it doesn't
find it.
I do a search and I can't find it.

There is a way to download the file without using the CD, according to
Microsoft, but even then it is looking for the file and I can't seem to
find it.

does anyone have any clues??

thanks

not quite sure what do to with that link.
"Sky" wrote in message
...
I am unable to update my office program from the Microsoft website. It
looks for a sku00017.cab file. I give it the location of the CD, it
doesn't find it. I give it the location of the programs files, it doesn't
find it.
I do a search and I can't find it.

There is a way to download the file without using the CD, according to
Microsoft, but even then it is looking for the file and I can't seem to
find it.

does anyone have any clues??

thanks

I'm not quite sure what to do with this link.
or how this will help the situation.

"Chris Schatte" wrote in message
...
Sky,
Just a suggestion, but try this with your disk:
http://support.microsoft.com/default...b;EN-US;825933
to reinstall your msocache files to your Office folder.
Did you delete your install files at setup?
May not work since you have already tried the full file, you (may) have to
run a disk cleanup to rid your system of any temp files. Also you (may)
want
to clear your cache in IE.
May help...

Chris Schatte

use the Office Online web based newsreader he
http://www.microsoft.com/office/comm...s/default.mspx
In Office System 2003 applications:
Help/Assistance Pane/open Communities

"Sky" wrote:

thank you,

that is the link that I followed and I downloaded the fullfile update and
it
still wanted to search for that file.

any other ideas?

"Mary Sauer" wrote in message
...
The update that doesn't need the CD is he
http://www.microsoft.com/downloads/d...displaylang=en

--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.msauer.mvps.org/
news://msnews.microsoft.com
"Sky" wrote in message
...
I am unable to update my office program from the Microsoft website. It
looks for a sku00017.cab file. I give it the location of the CD, it
doesn't find it. I give it the location of the programs files, it
doesn't
find it.
I do a search and I can't find it.

There is a way to download the file without using the CD, according to
Microsoft, but even then it is looking for the file and I can't seem
to
find it.

does anyone have any clues??

thanks