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  #11  
Old February 15th, 2005, 11:11 PM
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default

Don't worry. No data has been lost. We're just drilling down to your
configuration problems.
I need you to do two things:
1. Can you tell me the steps you used to designate the default Outlook Data
File in this new profile and which file it is?
2. Can you find the Inbox Repair Tool (scanpst.exe) and run it on this file?
(make sure Outlook is closed first).
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:tcuQd.7738$uc.5595@trnddc01...
I think I have a black cloud following me around. I did as you said. Now I
have in my Outlook Today a set of Archive Folders (includes current emails
& contacts) and a set of Personal Folders with the same folders but no data
in them. Also, the address book icon shows Outlook Address Book, Contacts
and everything is empty. How do I transfer the folders from Archive Folders
to Personal Folders? What happened to my address book data (that was most
current)?
Denise
"Russ Valentine [MVP-Outlook]" wrote in message
...
Wow. 6.
First and foremost remember how you found these files because this
"invisible" data has to be in one of them.
Next you're going to create a new Outlook profile from scratch and set it
to use the same Outlook data file as its default that you are currently
using as your default. You will need all the information on how to
configure your mail accounts because you will need to recreate them when
you create the new profile.
Follow the directions he
http://support.microsoft.com/kb/287072

After you're done, your Outlook Address Book should display your Contacts
Folder correctly. If you think you have any missing Contact data you can
open each of these other files with Outlook's File Open command to see
if they contain anything you think you are missing. Note that files
marked archive.pst will not contain any Contacts since Contacts are not
archived.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:C_7Qd.24903$wc.7211@trnddc07...
Six files turned up. Here's what the search shows:

archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\
backup.pst " " " " "
outlook.pst " " " " "

archive.pst
C:\DocumentsandSettings\DeniseTackett\LocalSetting s\ApplicationData\Microsoft\Outlook
backup.pst " " " " " "
"
Outlook.pst " " " " " "
"

OK now what?
Denise


"Russ Valentine [MVP-Outlook]" wrote in message
...
It does seem that way, although I've never seen such a thing as a
"hidden" folder in Outlook. But I've never seen the default data file
marked "Archive" either, so something odd happened here.
I'm reluctant just to have you create a new profile until we're sure
where all your data is. Try this. Make sure you have enabled searching
of hidden files and folders, then search your hard drive for *.pst and
see what turns up.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:KC3Qd.6350$uc.4307@trnddc01...
OK. I did as you asked and when I re-added the Outlook Address Book, I
wound up with the same dilemna as I had before. I was sure to exit and
restart Outlook as directed. It seems as if there is a second Contacts
folder that I can't see.
Denise
"Russ Valentine [MVP-Outlook]" wrote in message
...
Still inexplicable since the Outlook Address Book cannot contain
anything that is not in a Contacts Folder.
Just remove and re-add the Outlook Address Book from your profile to
reset your connections. That won't risk losing any data. Make sure
you restart Outlook in between.
Use the instructions he
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:yxVPd.26624$uc.17378@trnddc04...
What am I supposed to reset my autoarchive folder to? It is already
set for archive.pst.
Some of the names & addresses are different from the Outlook Address
Book and the Contacts Folder. The Contacts folder doesn't have my
distrubution lists in it.
Denise
"Russ Valentine [MVP-Outlook]" wrote in message
...
It helps a bit. You still did not answer what information appears
in the Outlook Address Book that does not also appear in one of
your Contacts Folders.
Nor what the result of resetting your autoarchive folder is.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
newssSPd.20411$uc.19638@trnddc08...
In the list from Contacts that shows when I click the Address Book
icon, I see names, display names, email addresses, and
distribution lists.

When I click on the Address Book icon on the toolbar, in the show
names from box, it says Contacts and my current list shows. If I
click the down arrow then right click on "Outlook Address book" to
get the properties, it says "No entries in this Address Book" and
I get 2 error messages. One is "Property dialog box could not be
displayed. An attempt was made to open an unsupported property."
The next message has the same 1st sentence followed by "Action
could not be completed."

If I right-click on Contacts for the properties, the jGeneral tab
says: Information: Archive Folders and Contact folder: Contacts.

If I right-click the Address Book Folder (under Outlook today), it
says the location is Archive Folders. On the AutoArchive tab, "Do
not archive items in this folder" is checked.

If I right-click the Contacts Folder from the same list, it says:
"Type: Folder containing contact Items, Location Archive Folders,
Description: Contacts Comment".
The Outlook Address Book Tab says: "Show this folder as an email
Address Book. Name of AB: Contacts."

If I go to Tools, Options, Other, AutoArchive, it says it moves
old items to C:...\Microsoft\Outlook\archive.pst. Isn't that my
Archive Folder?
I hope that helps.
Denise














  #12  
Old February 16th, 2005, 12:56 AM
DNT
external usenet poster
 
Posts: n/a
Default

I went to Mail Setup, added a new profile and called it "New Mail Profile".
Is that it? When I open Outlook, it asks if I want to use that file.
I have 2 scanpst.exe files. One is in C:\1386. The other is in
C:ProgramFiles\Commonfiles\System\Mapi\1033. Which one do I use?
Denise
"Russ Valentine [MVP-Outlook]" wrote in message
...
Don't worry. No data has been lost. We're just drilling down to your
configuration problems.
I need you to do two things:
1. Can you tell me the steps you used to designate the default Outlook
Data File in this new profile and which file it is?
2. Can you find the Inbox Repair Tool (scanpst.exe) and run it on this
file? (make sure Outlook is closed first).
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:tcuQd.7738$uc.5595@trnddc01...
I think I have a black cloud following me around. I did as you said. Now I
have in my Outlook Today a set of Archive Folders (includes current emails
& contacts) and a set of Personal Folders with the same folders but no
data in them. Also, the address book icon shows Outlook Address Book,
Contacts and everything is empty. How do I transfer the folders from
Archive Folders to Personal Folders? What happened to my address book data
(that was most current)?
Denise
"Russ Valentine [MVP-Outlook]" wrote in message
...
Wow. 6.
First and foremost remember how you found these files because this
"invisible" data has to be in one of them.
Next you're going to create a new Outlook profile from scratch and set
it to use the same Outlook data file as its default that you are
currently using as your default. You will need all the information on
how to configure your mail accounts because you will need to recreate
them when you create the new profile.
Follow the directions he
http://support.microsoft.com/kb/287072

After you're done, your Outlook Address Book should display your
Contacts Folder correctly. If you think you have any missing Contact
data you can open each of these other files with Outlook's File Open
command to see if they contain anything you think you are missing. Note
that files marked archive.pst will not contain any Contacts since
Contacts are not archived.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:C_7Qd.24903$wc.7211@trnddc07...
Six files turned up. Here's what the search shows:

archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\
backup.pst " " " " "
outlook.pst " " " " "

archive.pst
C:\DocumentsandSettings\DeniseTackett\LocalSetting s\ApplicationData\Microsoft\Outlook
backup.pst " " " " "
" "
Outlook.pst " " " " "
" "

OK now what?
Denise


"Russ Valentine [MVP-Outlook]" wrote in message
...
It does seem that way, although I've never seen such a thing as a
"hidden" folder in Outlook. But I've never seen the default data file
marked "Archive" either, so something odd happened here.
I'm reluctant just to have you create a new profile until we're sure
where all your data is. Try this. Make sure you have enabled searching
of hidden files and folders, then search your hard drive for *.pst and
see what turns up.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:KC3Qd.6350$uc.4307@trnddc01...
OK. I did as you asked and when I re-added the Outlook Address Book,
I wound up with the same dilemna as I had before. I was sure to exit
and restart Outlook as directed. It seems as if there is a second
Contacts folder that I can't see.
Denise
"Russ Valentine [MVP-Outlook]" wrote in message
...
Still inexplicable since the Outlook Address Book cannot contain
anything that is not in a Contacts Folder.
Just remove and re-add the Outlook Address Book from your profile to
reset your connections. That won't risk losing any data. Make sure
you restart Outlook in between.
Use the instructions he
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:yxVPd.26624$uc.17378@trnddc04...
What am I supposed to reset my autoarchive folder to? It is already
set for archive.pst.
Some of the names & addresses are different from the Outlook
Address Book and the Contacts Folder. The Contacts folder doesn't
have my distrubution lists in it.
Denise
"Russ Valentine [MVP-Outlook]" wrote in message
...
It helps a bit. You still did not answer what information appears
in the Outlook Address Book that does not also appear in one of
your Contacts Folders.
Nor what the result of resetting your autoarchive folder is.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
newssSPd.20411$uc.19638@trnddc08...
In the list from Contacts that shows when I click the Address
Book icon, I see names, display names, email addresses, and
distribution lists.

When I click on the Address Book icon on the toolbar, in the show
names from box, it says Contacts and my current list shows. If I
click the down arrow then right click on "Outlook Address book"
to get the properties, it says "No entries in this Address Book"
and I get 2 error messages. One is "Property dialog box could not
be displayed. An attempt was made to open an unsupported
property." The next message has the same 1st sentence followed by
"Action could not be completed."

If I right-click on Contacts for the properties, the jGeneral tab
says: Information: Archive Folders and Contact folder: Contacts.

If I right-click the Address Book Folder (under Outlook today),
it says the location is Archive Folders. On the AutoArchive tab,
"Do not archive items in this folder" is checked.

If I right-click the Contacts Folder from the same list, it says:
"Type: Folder containing contact Items, Location Archive Folders,
Description: Contacts Comment".
The Outlook Address Book Tab says: "Show this folder as an email
Address Book. Name of AB: Contacts."

If I go to Tools, Options, Other, AutoArchive, it says it moves
old items to C:...\Microsoft\Outlook\archive.pst. Isn't that my
Archive Folder?
I hope that helps.
Denise
















  #13  
Old February 16th, 2005, 02:42 AM
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default

The latter.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:0%vQd.31441$uc.5138@trnddc03...
I went to Mail Setup, added a new profile and called it "New Mail Profile".
Is that it? When I open Outlook, it asks if I want to use that file.
I have 2 scanpst.exe files. One is in C:\1386. The other is in
C:ProgramFiles\Commonfiles\System\Mapi\1033. Which one do I use?
Denise
"Russ Valentine [MVP-Outlook]" wrote in message
...
Don't worry. No data has been lost. We're just drilling down to your
configuration problems.
I need you to do two things:
1. Can you tell me the steps you used to designate the default Outlook
Data File in this new profile and which file it is?
2. Can you find the Inbox Repair Tool (scanpst.exe) and run it on this
file? (make sure Outlook is closed first).
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:tcuQd.7738$uc.5595@trnddc01...
I think I have a black cloud following me around. I did as you said. Now
I have in my Outlook Today a set of Archive Folders (includes current
emails & contacts) and a set of Personal Folders with the same folders
but no data in them. Also, the address book icon shows Outlook Address
Book, Contacts and everything is empty. How do I transfer the folders
from Archive Folders to Personal Folders? What happened to my address
book data (that was most current)?
Denise
"Russ Valentine [MVP-Outlook]" wrote in message
...
Wow. 6.
First and foremost remember how you found these files because this
"invisible" data has to be in one of them.
Next you're going to create a new Outlook profile from scratch and set
it to use the same Outlook data file as its default that you are
currently using as your default. You will need all the information on
how to configure your mail accounts because you will need to recreate
them when you create the new profile.
Follow the directions he
http://support.microsoft.com/kb/287072

After you're done, your Outlook Address Book should display your
Contacts Folder correctly. If you think you have any missing Contact
data you can open each of these other files with Outlook's File Open
command to see if they contain anything you think you are missing. Note
that files marked archive.pst will not contain any Contacts since
Contacts are not archived.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:C_7Qd.24903$wc.7211@trnddc07...
Six files turned up. Here's what the search shows:

archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\
backup.pst " " " " "
outlook.pst " " " " "

archive.pst
C:\DocumentsandSettings\DeniseTackett\LocalSetting s\ApplicationData\Microsoft\Outlook
backup.pst " " " " "
" "
Outlook.pst " " " " "
" "

OK now what?
Denise


"Russ Valentine [MVP-Outlook]" wrote in message
...
It does seem that way, although I've never seen such a thing as a
"hidden" folder in Outlook. But I've never seen the default data file
marked "Archive" either, so something odd happened here.
I'm reluctant just to have you create a new profile until we're sure
where all your data is. Try this. Make sure you have enabled
searching of hidden files and folders, then search your hard drive
for *.pst and see what turns up.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:KC3Qd.6350$uc.4307@trnddc01...
OK. I did as you asked and when I re-added the Outlook Address Book,
I wound up with the same dilemna as I had before. I was sure to exit
and restart Outlook as directed. It seems as if there is a second
Contacts folder that I can't see.
Denise
"Russ Valentine [MVP-Outlook]" wrote in message
...
Still inexplicable since the Outlook Address Book cannot contain
anything that is not in a Contacts Folder.
Just remove and re-add the Outlook Address Book from your profile
to reset your connections. That won't risk losing any data. Make
sure you restart Outlook in between.
Use the instructions he
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:yxVPd.26624$uc.17378@trnddc04...
What am I supposed to reset my autoarchive folder to? It is
already set for archive.pst.
Some of the names & addresses are different from the Outlook
Address Book and the Contacts Folder. The Contacts folder doesn't
have my distrubution lists in it.
Denise
"Russ Valentine [MVP-Outlook]" wrote in message
...
It helps a bit. You still did not answer what information appears
in the Outlook Address Book that does not also appear in one of
your Contacts Folders.
Nor what the result of resetting your autoarchive folder is.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
newssSPd.20411$uc.19638@trnddc08...
In the list from Contacts that shows when I click the Address
Book icon, I see names, display names, email addresses, and
distribution lists.

When I click on the Address Book icon on the toolbar, in the
show names from box, it says Contacts and my current list shows.
If I click the down arrow then right click on "Outlook Address
book" to get the properties, it says "No entries in this Address
Book" and I get 2 error messages. One is "Property dialog box
could not be displayed. An attempt was made to open an
unsupported property." The next message has the same 1st
sentence followed by "Action could not be completed."

If I right-click on Contacts for the properties, the jGeneral
tab says: Information: Archive Folders and Contact folder:
Contacts.

If I right-click the Address Book Folder (under Outlook today),
it says the location is Archive Folders. On the AutoArchive tab,
"Do not archive items in this folder" is checked.

If I right-click the Contacts Folder from the same list, it
says: "Type: Folder containing contact Items, Location Archive
Folders, Description: Contacts Comment".
The Outlook Address Book Tab says: "Show this folder as an email
Address Book. Name of AB: Contacts."

If I go to Tools, Options, Other, AutoArchive, it says it moves
old items to C:...\Microsoft\Outlook\archive.pst. Isn't that my
Archive Folder?
I hope that helps.
Denise


















  #14  
Old February 16th, 2005, 05:12 AM
DNT
external usenet poster
 
Posts: n/a
Default

Do I run it on New Mail Profile.FAV or on New Mail Profile.sas?

"Russ Valentine [MVP-Outlook]" wrote in message
...
The latter.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:0%vQd.31441$uc.5138@trnddc03...
I went to Mail Setup, added a new profile and called it "New Mail
Profile". Is that it? When I open Outlook, it asks if I want to use that
file.
I have 2 scanpst.exe files. One is in C:\1386. The other is in
C:ProgramFiles\Commonfiles\System\Mapi\1033. Which one do I use?
Denise
"Russ Valentine [MVP-Outlook]" wrote in message
...
Don't worry. No data has been lost. We're just drilling down to your
configuration problems.
I need you to do two things:
1. Can you tell me the steps you used to designate the default Outlook
Data File in this new profile and which file it is?
2. Can you find the Inbox Repair Tool (scanpst.exe) and run it on this
file? (make sure Outlook is closed first).
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:tcuQd.7738$uc.5595@trnddc01...
I think I have a black cloud following me around. I did as you said. Now
I have in my Outlook Today a set of Archive Folders (includes current
emails & contacts) and a set of Personal Folders with the same folders
but no data in them. Also, the address book icon shows Outlook Address
Book, Contacts and everything is empty. How do I transfer the folders
from Archive Folders to Personal Folders? What happened to my address
book data (that was most current)?
Denise
"Russ Valentine [MVP-Outlook]" wrote in message
...
Wow. 6.
First and foremost remember how you found these files because this
"invisible" data has to be in one of them.
Next you're going to create a new Outlook profile from scratch and set
it to use the same Outlook data file as its default that you are
currently using as your default. You will need all the information on
how to configure your mail accounts because you will need to recreate
them when you create the new profile.
Follow the directions he
http://support.microsoft.com/kb/287072

After you're done, your Outlook Address Book should display your
Contacts Folder correctly. If you think you have any missing Contact
data you can open each of these other files with Outlook's File Open
command to see if they contain anything you think you are missing.
Note that files marked archive.pst will not contain any Contacts since
Contacts are not archived.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:C_7Qd.24903$wc.7211@trnddc07...
Six files turned up. Here's what the search shows:

archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\
backup.pst " " " " "
outlook.pst " " " " "

archive.pst
C:\DocumentsandSettings\DeniseTackett\LocalSetting s\ApplicationData\Microsoft\Outlook
backup.pst " " " "
" " "
Outlook.pst " " " "
" " "

OK now what?
Denise


"Russ Valentine [MVP-Outlook]" wrote in message
...
It does seem that way, although I've never seen such a thing as a
"hidden" folder in Outlook. But I've never seen the default data
file marked "Archive" either, so something odd happened here.
I'm reluctant just to have you create a new profile until we're sure
where all your data is. Try this. Make sure you have enabled
searching of hidden files and folders, then search your hard drive
for *.pst and see what turns up.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:KC3Qd.6350$uc.4307@trnddc01...
OK. I did as you asked and when I re-added the Outlook Address
Book, I wound up with the same dilemna as I had before. I was sure
to exit and restart Outlook as directed. It seems as if there is a
second Contacts folder that I can't see.
Denise
"Russ Valentine [MVP-Outlook]" wrote in message
...
Still inexplicable since the Outlook Address Book cannot contain
anything that is not in a Contacts Folder.
Just remove and re-add the Outlook Address Book from your profile
to reset your connections. That won't risk losing any data. Make
sure you restart Outlook in between.
Use the instructions he
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:yxVPd.26624$uc.17378@trnddc04...
What am I supposed to reset my autoarchive folder to? It is
already set for archive.pst.
Some of the names & addresses are different from the Outlook
Address Book and the Contacts Folder. The Contacts folder doesn't
have my distrubution lists in it.
Denise
"Russ Valentine [MVP-Outlook]" wrote in
message ...
It helps a bit. You still did not answer what information
appears in the Outlook Address Book that does not also appear in
one of your Contacts Folders.
Nor what the result of resetting your autoarchive folder is.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
newssSPd.20411$uc.19638@trnddc08...
In the list from Contacts that shows when I click the Address
Book icon, I see names, display names, email addresses, and
distribution lists.

When I click on the Address Book icon on the toolbar, in the
show names from box, it says Contacts and my current list
shows. If I click the down arrow then right click on "Outlook
Address book" to get the properties, it says "No entries in
this Address Book" and I get 2 error messages. One is "Property
dialog box could not be displayed. An attempt was made to open
an unsupported property." The next message has the same 1st
sentence followed by "Action could not be completed."

If I right-click on Contacts for the properties, the jGeneral
tab says: Information: Archive Folders and Contact folder:
Contacts.

If I right-click the Address Book Folder (under Outlook today),
it says the location is Archive Folders. On the AutoArchive
tab, "Do not archive items in this folder" is checked.

If I right-click the Contacts Folder from the same list, it
says: "Type: Folder containing contact Items, Location Archive
Folders, Description: Contacts Comment".
The Outlook Address Book Tab says: "Show this folder as an
email Address Book. Name of AB: Contacts."

If I go to Tools, Options, Other, AutoArchive, it says it moves
old items to C:...\Microsoft\Outlook\archive.pst. Isn't that my
Archive Folder?
I hope that helps.
Denise




















  #15  
Old February 16th, 2005, 11:05 AM
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default

Neither.
You run it on your default PST file.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:cLzQd.8157$uc.1069@trnddc01...
Do I run it on New Mail Profile.FAV or on New Mail Profile.sas?

"Russ Valentine [MVP-Outlook]" wrote in message
...
The latter.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:0%vQd.31441$uc.5138@trnddc03...
I went to Mail Setup, added a new profile and called it "New Mail
Profile". Is that it? When I open Outlook, it asks if I want to use that
file.
I have 2 scanpst.exe files. One is in C:\1386. The other is in
C:ProgramFiles\Commonfiles\System\Mapi\1033. Which one do I use?
Denise
"Russ Valentine [MVP-Outlook]" wrote in message
...
Don't worry. No data has been lost. We're just drilling down to your
configuration problems.
I need you to do two things:
1. Can you tell me the steps you used to designate the default Outlook
Data File in this new profile and which file it is?
2. Can you find the Inbox Repair Tool (scanpst.exe) and run it on this
file? (make sure Outlook is closed first).
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:tcuQd.7738$uc.5595@trnddc01...
I think I have a black cloud following me around. I did as you said.
Now I have in my Outlook Today a set of Archive Folders (includes
current emails & contacts) and a set of Personal Folders with the same
folders but no data in them. Also, the address book icon shows Outlook
Address Book, Contacts and everything is empty. How do I transfer the
folders from Archive Folders to Personal Folders? What happened to my
address book data (that was most current)?
Denise
"Russ Valentine [MVP-Outlook]" wrote in message
...
Wow. 6.
First and foremost remember how you found these files because this
"invisible" data has to be in one of them.
Next you're going to create a new Outlook profile from scratch and
set it to use the same Outlook data file as its default that you are
currently using as your default. You will need all the information on
how to configure your mail accounts because you will need to recreate
them when you create the new profile.
Follow the directions he
http://support.microsoft.com/kb/287072

After you're done, your Outlook Address Book should display your
Contacts Folder correctly. If you think you have any missing Contact
data you can open each of these other files with Outlook's File
Open command to see if they contain anything you think you are
missing. Note that files marked archive.pst will not contain any
Contacts since Contacts are not archived.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:C_7Qd.24903$wc.7211@trnddc07...
Six files turned up. Here's what the search shows:

archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\
backup.pst " " " " "
outlook.pst " " " " "

archive.pst
C:\DocumentsandSettings\DeniseTackett\LocalSetting s\ApplicationData\Microsoft\Outlook
backup.pst " " " "
" " "
Outlook.pst " " " "
" " "

OK now what?
Denise


"Russ Valentine [MVP-Outlook]" wrote in message
...
It does seem that way, although I've never seen such a thing as a
"hidden" folder in Outlook. But I've never seen the default data
file marked "Archive" either, so something odd happened here.
I'm reluctant just to have you create a new profile until we're
sure where all your data is. Try this. Make sure you have enabled
searching of hidden files and folders, then search your hard drive
for *.pst and see what turns up.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:KC3Qd.6350$uc.4307@trnddc01...
OK. I did as you asked and when I re-added the Outlook Address
Book, I wound up with the same dilemna as I had before. I was sure
to exit and restart Outlook as directed. It seems as if there is a
second Contacts folder that I can't see.
Denise
"Russ Valentine [MVP-Outlook]" wrote in message
...
Still inexplicable since the Outlook Address Book cannot contain
anything that is not in a Contacts Folder.
Just remove and re-add the Outlook Address Book from your profile
to reset your connections. That won't risk losing any data. Make
sure you restart Outlook in between.
Use the instructions he
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:yxVPd.26624$uc.17378@trnddc04...
What am I supposed to reset my autoarchive folder to? It is
already set for archive.pst.
Some of the names & addresses are different from the Outlook
Address Book and the Contacts Folder. The Contacts folder
doesn't have my distrubution lists in it.
Denise
"Russ Valentine [MVP-Outlook]" wrote in
message ...
It helps a bit. You still did not answer what information
appears in the Outlook Address Book that does not also appear
in one of your Contacts Folders.
Nor what the result of resetting your autoarchive folder is.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
newssSPd.20411$uc.19638@trnddc08...
In the list from Contacts that shows when I click the Address
Book icon, I see names, display names, email addresses, and
distribution lists.

When I click on the Address Book icon on the toolbar, in the
show names from box, it says Contacts and my current list
shows. If I click the down arrow then right click on "Outlook
Address book" to get the properties, it says "No entries in
this Address Book" and I get 2 error messages. One is
"Property dialog box could not be displayed. An attempt was
made to open an unsupported property." The next message has
the same 1st sentence followed by "Action could not be
completed."

If I right-click on Contacts for the properties, the jGeneral
tab says: Information: Archive Folders and Contact folder:
Contacts.

If I right-click the Address Book Folder (under Outlook
today), it says the location is Archive Folders. On the
AutoArchive tab, "Do not archive items in this folder" is
checked.

If I right-click the Contacts Folder from the same list, it
says: "Type: Folder containing contact Items, Location Archive
Folders, Description: Contacts Comment".
The Outlook Address Book Tab says: "Show this folder as an
email Address Book. Name of AB: Contacts."

If I go to Tools, Options, Other, AutoArchive, it says it
moves old items to C:...\Microsoft\Outlook\archive.pst. Isn't
that my Archive Folder?
I hope that helps.
Denise






















  #16  
Old February 16th, 2005, 06:31 PM
DNT
external usenet poster
 
Posts: n/a
Default

I'm still unsure what the default file is but what I did was to run
scanpst.exe on Outlook today Personal Folders, Outlook(1).pst. It said no
errors and there is no data. Next I ran it on Archive Folders, Outlook.pst.
Again no errors, but data. then I ran it on Outlook Today Personal Folders,
Personal Folders (1).pst. Again, no errors and no data.

"Russ Valentine [MVP-Outlook]" wrote in message
...
Neither.
You run it on your default PST file.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:cLzQd.8157$uc.1069@trnddc01...
Do I run it on New Mail Profile.FAV or on New Mail Profile.sas?

"Russ Valentine [MVP-Outlook]" wrote in message
...
The latter.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:0%vQd.31441$uc.5138@trnddc03...
I went to Mail Setup, added a new profile and called it "New Mail
Profile". Is that it? When I open Outlook, it asks if I want to use that
file.
I have 2 scanpst.exe files. One is in C:\1386. The other is in
C:ProgramFiles\Commonfiles\System\Mapi\1033. Which one do I use?
Denise
"Russ Valentine [MVP-Outlook]" wrote in message
...
Don't worry. No data has been lost. We're just drilling down to your
configuration problems.
I need you to do two things:
1. Can you tell me the steps you used to designate the default Outlook
Data File in this new profile and which file it is?
2. Can you find the Inbox Repair Tool (scanpst.exe) and run it on this
file? (make sure Outlook is closed first).
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:tcuQd.7738$uc.5595@trnddc01...
I think I have a black cloud following me around. I did as you said.
Now I have in my Outlook Today a set of Archive Folders (includes
current emails & contacts) and a set of Personal Folders with the same
folders but no data in them. Also, the address book icon shows Outlook
Address Book, Contacts and everything is empty. How do I transfer the
folders from Archive Folders to Personal Folders? What happened to my
address book data (that was most current)?
Denise
"Russ Valentine [MVP-Outlook]" wrote in message
...
Wow. 6.
First and foremost remember how you found these files because this
"invisible" data has to be in one of them.
Next you're going to create a new Outlook profile from scratch and
set it to use the same Outlook data file as its default that you are
currently using as your default. You will need all the information
on how to configure your mail accounts because you will need to
recreate them when you create the new profile.
Follow the directions he
http://support.microsoft.com/kb/287072

After you're done, your Outlook Address Book should display your
Contacts Folder correctly. If you think you have any missing Contact
data you can open each of these other files with Outlook's File
Open command to see if they contain anything you think you are
missing. Note that files marked archive.pst will not contain any
Contacts since Contacts are not archived.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:C_7Qd.24903$wc.7211@trnddc07...
Six files turned up. Here's what the search shows:

archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\
backup.pst " " " " "
outlook.pst " " " " "

archive.pst
C:\DocumentsandSettings\DeniseTackett\LocalSetting s\ApplicationData\Microsoft\Outlook
backup.pst " " "
" " " "
Outlook.pst " " "
" " " "

OK now what?
Denise


"Russ Valentine [MVP-Outlook]" wrote in message
...
It does seem that way, although I've never seen such a thing as a
"hidden" folder in Outlook. But I've never seen the default data
file marked "Archive" either, so something odd happened here.
I'm reluctant just to have you create a new profile until we're
sure where all your data is. Try this. Make sure you have enabled
searching of hidden files and folders, then search your hard drive
for *.pst and see what turns up.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:KC3Qd.6350$uc.4307@trnddc01...
OK. I did as you asked and when I re-added the Outlook Address
Book, I wound up with the same dilemna as I had before. I was
sure to exit and restart Outlook as directed. It seems as if
there is a second Contacts folder that I can't see.
Denise
"Russ Valentine [MVP-Outlook]" wrote in
message ...
Still inexplicable since the Outlook Address Book cannot contain
anything that is not in a Contacts Folder.
Just remove and re-add the Outlook Address Book from your
profile to reset your connections. That won't risk losing any
data. Make sure you restart Outlook in between.
Use the instructions he
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:yxVPd.26624$uc.17378@trnddc04...
What am I supposed to reset my autoarchive folder to? It is
already set for archive.pst.
Some of the names & addresses are different from the Outlook
Address Book and the Contacts Folder. The Contacts folder
doesn't have my distrubution lists in it.
Denise
"Russ Valentine [MVP-Outlook]" wrote in
message ...
It helps a bit. You still did not answer what information
appears in the Outlook Address Book that does not also appear
in one of your Contacts Folders.
Nor what the result of resetting your autoarchive folder is.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
newssSPd.20411$uc.19638@trnddc08...
In the list from Contacts that shows when I click the Address
Book icon, I see names, display names, email addresses, and
distribution lists.

When I click on the Address Book icon on the toolbar, in the
show names from box, it says Contacts and my current list
shows. If I click the down arrow then right click on "Outlook
Address book" to get the properties, it says "No entries in
this Address Book" and I get 2 error messages. One is
"Property dialog box could not be displayed. An attempt was
made to open an unsupported property." The next message has
the same 1st sentence followed by "Action could not be
completed."

If I right-click on Contacts for the properties, the jGeneral
tab says: Information: Archive Folders and Contact folder:
Contacts.

If I right-click the Address Book Folder (under Outlook
today), it says the location is Archive Folders. On the
AutoArchive tab, "Do not archive items in this folder" is
checked.

If I right-click the Contacts Folder from the same list, it
says: "Type: Folder containing contact Items, Location
Archive Folders, Description: Contacts Comment".
The Outlook Address Book Tab says: "Show this folder as an
email Address Book. Name of AB: Contacts."

If I go to Tools, Options, Other, AutoArchive, it says it
moves old items to C:...\Microsoft\Outlook\archive.pst. Isn't
that my Archive Folder?
I hope that helps.
Denise
























  #17  
Old February 17th, 2005, 12:12 AM
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default

Then I give up. Without any information on how this all got so corrupted,
I'm out of ideas. This will have repaired everything that is reparable.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:rrLQd.19992$uc.1021@trnddc05...
I'm still unsure what the default file is but what I did was to run
scanpst.exe on Outlook today Personal Folders, Outlook(1).pst. It said no
errors and there is no data. Next I ran it on Archive Folders,
Outlook.pst. Again no errors, but data. then I ran it on Outlook Today
Personal Folders, Personal Folders (1).pst. Again, no errors and no data.

"Russ Valentine [MVP-Outlook]" wrote in message
...
Neither.
You run it on your default PST file.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:cLzQd.8157$uc.1069@trnddc01...
Do I run it on New Mail Profile.FAV or on New Mail Profile.sas?

"Russ Valentine [MVP-Outlook]" wrote in message
...
The latter.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:0%vQd.31441$uc.5138@trnddc03...
I went to Mail Setup, added a new profile and called it "New Mail
Profile". Is that it? When I open Outlook, it asks if I want to use
that file.
I have 2 scanpst.exe files. One is in C:\1386. The other is in
C:ProgramFiles\Commonfiles\System\Mapi\1033. Which one do I use?
Denise
"Russ Valentine [MVP-Outlook]" wrote in message
...
Don't worry. No data has been lost. We're just drilling down to your
configuration problems.
I need you to do two things:
1. Can you tell me the steps you used to designate the default
Outlook Data File in this new profile and which file it is?
2. Can you find the Inbox Repair Tool (scanpst.exe) and run it on
this file? (make sure Outlook is closed first).
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:tcuQd.7738$uc.5595@trnddc01...
I think I have a black cloud following me around. I did as you said.
Now I have in my Outlook Today a set of Archive Folders (includes
current emails & contacts) and a set of Personal Folders with the
same folders but no data in them. Also, the address book icon shows
Outlook Address Book, Contacts and everything is empty. How do I
transfer the folders from Archive Folders to Personal Folders? What
happened to my address book data (that was most current)?
Denise
"Russ Valentine [MVP-Outlook]" wrote in message
...
Wow. 6.
First and foremost remember how you found these files because this
"invisible" data has to be in one of them.
Next you're going to create a new Outlook profile from scratch and
set it to use the same Outlook data file as its default that you
are currently using as your default. You will need all the
information on how to configure your mail accounts because you will
need to recreate them when you create the new profile.
Follow the directions he
http://support.microsoft.com/kb/287072

After you're done, your Outlook Address Book should display your
Contacts Folder correctly. If you think you have any missing
Contact data you can open each of these other files with Outlook's
File Open command to see if they contain anything you think you
are missing. Note that files marked archive.pst will not contain
any Contacts since Contacts are not archived.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:C_7Qd.24903$wc.7211@trnddc07...
Six files turned up. Here's what the search shows:

archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\
backup.pst " " " "
"
outlook.pst " " " " "

archive.pst
C:\DocumentsandSettings\DeniseTackett\LocalSetting s\ApplicationData\Microsoft\Outlook
backup.pst " " "
" " " "
Outlook.pst " " "
" " " "

OK now what?
Denise


"Russ Valentine [MVP-Outlook]" wrote in message
...
It does seem that way, although I've never seen such a thing as a
"hidden" folder in Outlook. But I've never seen the default data
file marked "Archive" either, so something odd happened here.
I'm reluctant just to have you create a new profile until we're
sure where all your data is. Try this. Make sure you have enabled
searching of hidden files and folders, then search your hard
drive for *.pst and see what turns up.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:KC3Qd.6350$uc.4307@trnddc01...
OK. I did as you asked and when I re-added the Outlook Address
Book, I wound up with the same dilemna as I had before. I was
sure to exit and restart Outlook as directed. It seems as if
there is a second Contacts folder that I can't see.
Denise
"Russ Valentine [MVP-Outlook]" wrote in
message ...
Still inexplicable since the Outlook Address Book cannot
contain anything that is not in a Contacts Folder.
Just remove and re-add the Outlook Address Book from your
profile to reset your connections. That won't risk losing any
data. Make sure you restart Outlook in between.
Use the instructions he
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:yxVPd.26624$uc.17378@trnddc04...
What am I supposed to reset my autoarchive folder to? It is
already set for archive.pst.
Some of the names & addresses are different from the Outlook
Address Book and the Contacts Folder. The Contacts folder
doesn't have my distrubution lists in it.
Denise
"Russ Valentine [MVP-Outlook]" wrote in
message ...
It helps a bit. You still did not answer what information
appears in the Outlook Address Book that does not also appear
in one of your Contacts Folders.
Nor what the result of resetting your autoarchive folder is.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
newssSPd.20411$uc.19638@trnddc08...
In the list from Contacts that shows when I click the
Address Book icon, I see names, display names, email
addresses, and distribution lists.

When I click on the Address Book icon on the toolbar, in the
show names from box, it says Contacts and my current list
shows. If I click the down arrow then right click on
"Outlook Address book" to get the properties, it says "No
entries in this Address Book" and I get 2 error messages.
One is "Property dialog box could not be displayed. An
attempt was made to open an unsupported property." The next
message has the same 1st sentence followed by "Action could
not be completed."

If I right-click on Contacts for the properties, the
jGeneral tab says: Information: Archive Folders and Contact
folder: Contacts.

If I right-click the Address Book Folder (under Outlook
today), it says the location is Archive Folders. On the
AutoArchive tab, "Do not archive items in this folder" is
checked.

If I right-click the Contacts Folder from the same list, it
says: "Type: Folder containing contact Items, Location
Archive Folders, Description: Contacts Comment".
The Outlook Address Book Tab says: "Show this folder as an
email Address Book. Name of AB: Contacts."

If I go to Tools, Options, Other, AutoArchive, it says it
moves old items to C:...\Microsoft\Outlook\archive.pst.
Isn't that my Archive Folder?
I hope that helps.
Denise


























  #18  
Old February 17th, 2005, 04:30 PM
DNT
external usenet poster
 
Posts: n/a
Default

So how do I get the info from The Archive Folders into the Personal Folders
in Outlook Today? Some data is better than none. Thanks,
Denise
"Russ Valentine [MVP-Outlook]" wrote in message
...
Then I give up. Without any information on how this all got so corrupted,
I'm out of ideas. This will have repaired everything that is reparable.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:rrLQd.19992$uc.1021@trnddc05...
I'm still unsure what the default file is but what I did was to run
scanpst.exe on Outlook today Personal Folders, Outlook(1).pst. It said no
errors and there is no data. Next I ran it on Archive Folders,
Outlook.pst. Again no errors, but data. then I ran it on Outlook Today
Personal Folders, Personal Folders (1).pst. Again, no errors and no data.

"Russ Valentine [MVP-Outlook]" wrote in message
...
Neither.
You run it on your default PST file.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:cLzQd.8157$uc.1069@trnddc01...
Do I run it on New Mail Profile.FAV or on New Mail Profile.sas?

"Russ Valentine [MVP-Outlook]" wrote in message
...
The latter.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:0%vQd.31441$uc.5138@trnddc03...
I went to Mail Setup, added a new profile and called it "New Mail
Profile". Is that it? When I open Outlook, it asks if I want to use
that file.
I have 2 scanpst.exe files. One is in C:\1386. The other is in
C:ProgramFiles\Commonfiles\System\Mapi\1033. Which one do I use?
Denise
"Russ Valentine [MVP-Outlook]" wrote in message
...
Don't worry. No data has been lost. We're just drilling down to your
configuration problems.
I need you to do two things:
1. Can you tell me the steps you used to designate the default
Outlook Data File in this new profile and which file it is?
2. Can you find the Inbox Repair Tool (scanpst.exe) and run it on
this file? (make sure Outlook is closed first).
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:tcuQd.7738$uc.5595@trnddc01...
I think I have a black cloud following me around. I did as you said.
Now I have in my Outlook Today a set of Archive Folders (includes
current emails & contacts) and a set of Personal Folders with the
same folders but no data in them. Also, the address book icon shows
Outlook Address Book, Contacts and everything is empty. How do I
transfer the folders from Archive Folders to Personal Folders? What
happened to my address book data (that was most current)?
Denise
"Russ Valentine [MVP-Outlook]" wrote in message
...
Wow. 6.
First and foremost remember how you found these files because this
"invisible" data has to be in one of them.
Next you're going to create a new Outlook profile from scratch and
set it to use the same Outlook data file as its default that you
are currently using as your default. You will need all the
information on how to configure your mail accounts because you
will need to recreate them when you create the new profile.
Follow the directions he
http://support.microsoft.com/kb/287072

After you're done, your Outlook Address Book should display your
Contacts Folder correctly. If you think you have any missing
Contact data you can open each of these other files with Outlook's
File Open command to see if they contain anything you think you
are missing. Note that files marked archive.pst will not contain
any Contacts since Contacts are not archived.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:C_7Qd.24903$wc.7211@trnddc07...
Six files turned up. Here's what the search shows:

archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\
backup.pst " " " "
"
outlook.pst " " " " "

archive.pst
C:\DocumentsandSettings\DeniseTackett\LocalSetting s\ApplicationData\Microsoft\Outlook
backup.pst " "
" " " " "
Outlook.pst " "
" " " " "

OK now what?
Denise


"Russ Valentine [MVP-Outlook]" wrote in
message ...
It does seem that way, although I've never seen such a thing as
a "hidden" folder in Outlook. But I've never seen the default
data file marked "Archive" either, so something odd happened
here.
I'm reluctant just to have you create a new profile until we're
sure where all your data is. Try this. Make sure you have
enabled searching of hidden files and folders, then search your
hard drive for *.pst and see what turns up.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:KC3Qd.6350$uc.4307@trnddc01...
OK. I did as you asked and when I re-added the Outlook Address
Book, I wound up with the same dilemna as I had before. I was
sure to exit and restart Outlook as directed. It seems as if
there is a second Contacts folder that I can't see.
Denise
"Russ Valentine [MVP-Outlook]" wrote in
message ...
Still inexplicable since the Outlook Address Book cannot
contain anything that is not in a Contacts Folder.
Just remove and re-add the Outlook Address Book from your
profile to reset your connections. That won't risk losing any
data. Make sure you restart Outlook in between.
Use the instructions he
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:yxVPd.26624$uc.17378@trnddc04...
What am I supposed to reset my autoarchive folder to? It is
already set for archive.pst.
Some of the names & addresses are different from the Outlook
Address Book and the Contacts Folder. The Contacts folder
doesn't have my distrubution lists in it.
Denise
"Russ Valentine [MVP-Outlook]" wrote in
message ...
It helps a bit. You still did not answer what information
appears in the Outlook Address Book that does not also
appear in one of your Contacts Folders.
Nor what the result of resetting your autoarchive folder is.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
newssSPd.20411$uc.19638@trnddc08...
In the list from Contacts that shows when I click the
Address Book icon, I see names, display names, email
addresses, and distribution lists.

When I click on the Address Book icon on the toolbar, in
the show names from box, it says Contacts and my current
list shows. If I click the down arrow then right click on
"Outlook Address book" to get the properties, it says "No
entries in this Address Book" and I get 2 error messages.
One is "Property dialog box could not be displayed. An
attempt was made to open an unsupported property." The next
message has the same 1st sentence followed by "Action could
not be completed."

If I right-click on Contacts for the properties, the
jGeneral tab says: Information: Archive Folders and Contact
folder: Contacts.

If I right-click the Address Book Folder (under Outlook
today), it says the location is Archive Folders. On the
AutoArchive tab, "Do not archive items in this folder" is
checked.

If I right-click the Contacts Folder from the same list, it
says: "Type: Folder containing contact Items, Location
Archive Folders, Description: Contacts Comment".
The Outlook Address Book Tab says: "Show this folder as an
email Address Book. Name of AB: Contacts."

If I go to Tools, Options, Other, AutoArchive, it says it
moves old items to C:...\Microsoft\Outlook\archive.pst.
Isn't that my Archive Folder?
I hope that helps.
Denise




























  #19  
Old February 17th, 2005, 11:04 PM
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default

Just open both files in the same profile.
Copy/Paste or Drag/Drop from one to another.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:JM2Rd.9721$uc.3062@trnddc01...
So how do I get the info from The Archive Folders into the Personal
Folders in Outlook Today? Some data is better than none. Thanks,
Denise
"Russ Valentine [MVP-Outlook]" wrote in message
...
Then I give up. Without any information on how this all got so corrupted,
I'm out of ideas. This will have repaired everything that is reparable.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:rrLQd.19992$uc.1021@trnddc05...
I'm still unsure what the default file is but what I did was to run
scanpst.exe on Outlook today Personal Folders, Outlook(1).pst. It said
no errors and there is no data. Next I ran it on Archive Folders,
Outlook.pst. Again no errors, but data. then I ran it on Outlook Today
Personal Folders, Personal Folders (1).pst. Again, no errors and no
data.

"Russ Valentine [MVP-Outlook]" wrote in message
...
Neither.
You run it on your default PST file.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:cLzQd.8157$uc.1069@trnddc01...
Do I run it on New Mail Profile.FAV or on New Mail Profile.sas?

"Russ Valentine [MVP-Outlook]" wrote in message
...
The latter.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:0%vQd.31441$uc.5138@trnddc03...
I went to Mail Setup, added a new profile and called it "New Mail
Profile". Is that it? When I open Outlook, it asks if I want to use
that file.
I have 2 scanpst.exe files. One is in C:\1386. The other is in
C:ProgramFiles\Commonfiles\System\Mapi\1033. Which one do I use?
Denise
"Russ Valentine [MVP-Outlook]" wrote in message
...
Don't worry. No data has been lost. We're just drilling down to
your configuration problems.
I need you to do two things:
1. Can you tell me the steps you used to designate the default
Outlook Data File in this new profile and which file it is?
2. Can you find the Inbox Repair Tool (scanpst.exe) and run it on
this file? (make sure Outlook is closed first).
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:tcuQd.7738$uc.5595@trnddc01...
I think I have a black cloud following me around. I did as you
said. Now I have in my Outlook Today a set of Archive Folders
(includes current emails & contacts) and a set of Personal Folders
with the same folders but no data in them. Also, the address book
icon shows Outlook Address Book, Contacts and everything is empty.
How do I transfer the folders from Archive Folders to Personal
Folders? What happened to my address book data (that was most
current)?
Denise
"Russ Valentine [MVP-Outlook]" wrote in message
...
Wow. 6.
First and foremost remember how you found these files because
this "invisible" data has to be in one of them.
Next you're going to create a new Outlook profile from scratch
and set it to use the same Outlook data file as its default that
you are currently using as your default. You will need all the
information on how to configure your mail accounts because you
will need to recreate them when you create the new profile.
Follow the directions he
http://support.microsoft.com/kb/287072

After you're done, your Outlook Address Book should display your
Contacts Folder correctly. If you think you have any missing
Contact data you can open each of these other files with
Outlook's File Open command to see if they contain anything you
think you are missing. Note that files marked archive.pst will
not contain any Contacts since Contacts are not archived.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:C_7Qd.24903$wc.7211@trnddc07...
Six files turned up. Here's what the search shows:

archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\
backup.pst " " "
" "
outlook.pst " " " "
"

archive.pst
C:\DocumentsandSettings\DeniseTackett\LocalSetting s\ApplicationData\Microsoft\Outlook
backup.pst " " " " " " "
Outlook.pst " " " " " " "

OK now what?
Denise


"Russ Valentine [MVP-Outlook]" wrote in
message ...
It does seem that way, although I've never seen such a thing as
a "hidden" folder in Outlook. But I've never seen the default
data file marked "Archive" either, so something odd happened
here.
I'm reluctant just to have you create a new profile until we're
sure where all your data is. Try this. Make sure you have
enabled searching of hidden files and folders, then search your
hard drive for *.pst and see what turns up.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:KC3Qd.6350$uc.4307@trnddc01...
OK. I did as you asked and when I re-added the Outlook Address
Book, I wound up with the same dilemna as I had before. I was
sure to exit and restart Outlook as directed. It seems as if
there is a second Contacts folder that I can't see.
Denise
"Russ Valentine [MVP-Outlook]" wrote in
message ...
Still inexplicable since the Outlook Address Book cannot
contain anything that is not in a Contacts Folder.
Just remove and re-add the Outlook Address Book from your
profile to reset your connections. That won't risk losing any
data. Make sure you restart Outlook in between.
Use the instructions he
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:yxVPd.26624$uc.17378@trnddc04...
What am I supposed to reset my autoarchive folder to? It is
already set for archive.pst.
Some of the names & addresses are different from the Outlook
Address Book and the Contacts Folder. The Contacts folder
doesn't have my distrubution lists in it.
Denise
"Russ Valentine [MVP-Outlook]" wrote in
message ...
It helps a bit. You still did not answer what information
appears in the Outlook Address Book that does not also
appear in one of your Contacts Folders.
Nor what the result of resetting your autoarchive folder
is.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
newssSPd.20411$uc.19638@trnddc08...
In the list from Contacts that shows when I click the
Address Book icon, I see names, display names, email
addresses, and distribution lists.

When I click on the Address Book icon on the toolbar, in
the show names from box, it says Contacts and my current
list shows. If I click the down arrow then right click on
"Outlook Address book" to get the properties, it says "No
entries in this Address Book" and I get 2 error messages.
One is "Property dialog box could not be displayed. An
attempt was made to open an unsupported property." The
next message has the same 1st sentence followed by "Action
could not be completed."

If I right-click on Contacts for the properties, the
jGeneral tab says: Information: Archive Folders and
Contact folder: Contacts.

If I right-click the Address Book Folder (under Outlook
today), it says the location is Archive Folders. On the
AutoArchive tab, "Do not archive items in this folder" is
checked.

If I right-click the Contacts Folder from the same list,
it says: "Type: Folder containing contact Items, Location
Archive Folders, Description: Contacts Comment".
The Outlook Address Book Tab says: "Show this folder as an
email Address Book. Name of AB: Contacts."

If I go to Tools, Options, Other, AutoArchive, it says it
moves old items to C:...\Microsoft\Outlook\archive.pst.
Isn't that my Archive Folder?
I hope that helps.
Denise






























  #20  
Old May 1st, 2005, 03:25 AM
klund
external usenet poster
 
Posts: n/a
Default

I'm having somewhat of a similar problem. I keep trying to add a new account
and once I have completed this process i'll go back and check the e-mail
account box (the one that shows all the outlook accounts)and it will be
blank. If I can add a new e-mail account and it shows the process was
successful i cannot access the account because it denies my user name and
password. I know i'm doing it right because I set up my e-mail account
without any problems. It's setting up the second account for my husband that
is giving me a headache.

"Russ Valentine [MVP-Outlook]" wrote:

Your description, if accurate, defies reality. If you have two or more
Contacts Folders listed under your Outlook Address Book, then that dialog
box could not be blank.
Re read what I posted. State your problem more clearly and post back with a
more accurate description of what you are seeing.
--
Russ Valentine
[MVP-Outlook]
"DNT" wrote in message
news:C_5Nd.6281$uc.2840@trnddc04...
I tried that but when I got as far as Outlook Address Book, nothing showed
up - the list was blank. What now?
"Russ Valentine [MVP-Outlook]" wrote in message
...
Remove the dud folder he
Tools E-mail accounts View or change existing directories or address
books Outlook Address Book Change.
--
Russ Valentine
[MVP-Outlook]
"Larry Tackett" wrote in message
news:ahRMd.4006$uc.3858@trnddc05...
Win XP with Office XP, using Outlook for email. I seem to have 2
Contacts folders but only 1 shows up on the folder list. When I try to
open it, I get a message saying it cannot be displayed because the
folder could not be opened. Then the address book window opens and if I
click the down arrow next to "Contacts", a second Contacts folder
appears. If I click on that one, no problem, it opens and I can access
everything. If I try to delete the first Contacts folder, I can't. But
under the Folders list I see only 1 Contacts folder - the one I can't
open. Can anyone help?
Denise








 




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