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Can't configure contacts to be an email address book



 
 
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  #1  
Old April 4th, 2005, 10:09 PM
sandra
external usenet poster
 
Posts: n/a
Default Can't configure contacts to be an email address book

Here is my problem. I can't make my contacts my address book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send email from it, add
names, etc.

2 - When I try to access the contct info from "new" to make a new email
message or from "reply" or "forward" an existing email message, no names or
lists appear.

3 - When I right click on "contacts", choose "properties", choose the
"outlook address book" tab, it show that "contacts" is the address book, but
the check box for "show this folder as an email address book" is grayed out.

4 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I see
"Outlook address book MAPI" highlighted. I say "change" and get this
message: "This email account cannot be configured. Please run outloook and
choose this profile before attempting to make changes to it."

5 - In Outlook, if I go to "tools", "options", "mail setup", "email
accounts", "Add new directory or address book", "Addtional Addresss Books", I
get 2 choices "Outlook Address Book" and "Personal Address Book".
Choosing either of these gives me the same message: "The account you have
added is not fully configured. It might not work properly until re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I see
"Outlook address book MAPI" highlighted, I say "finish". I get no message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose "properties for outlook
today" and get "personal folders properties". I choose "general", "advanced"
and get this error message: "The information services cannot be configured.
Either the information service does not possess properties required for
configutation, or the MAPI configuration file entry point could not be
determined."

8 - If I try to add a new contact folder, it also has the check box for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the problem.

HELP!!!!

Thank you.

  #2  
Old April 4th, 2005, 10:39 PM
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default

Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as email address books.
--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
Here is my problem. I can't make my contacts my address book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send email from it, add
names, etc.

2 - When I try to access the contct info from "new" to make a new email
message or from "reply" or "forward" an existing email message, no names
or
lists appear.

3 - When I right click on "contacts", choose "properties", choose the
"outlook address book" tab, it show that "contacts" is the address book,
but
the check box for "show this folder as an email address book" is grayed
out.

4 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I see
"Outlook address book MAPI" highlighted. I say "change" and get this
message: "This email account cannot be configured. Please run outloook and
choose this profile before attempting to make changes to it."

5 - In Outlook, if I go to "tools", "options", "mail setup", "email
accounts", "Add new directory or address book", "Addtional Addresss
Books", I
get 2 choices "Outlook Address Book" and "Personal Address Book".
Choosing either of these gives me the same message: "The account you have
added is not fully configured. It might not work properly until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I see
"Outlook address book MAPI" highlighted, I say "finish". I get no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose "properties for
outlook
today" and get "personal folders properties". I choose "general",
"advanced"
and get this error message: "The information services cannot be
configured.
Either the information service does not possess properties required for
configutation, or the MAPI configuration file entry point could not be
determined."

8 - If I try to add a new contact folder, it also has the check box for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the problem.

HELP!!!!

Thank you.



  #3  
Old April 4th, 2005, 10:59 PM
sandra
external usenet poster
 
Posts: n/a
Default

Do I do this through "tools", "options", "mail setup", " email accounts",
"View or change exisitng directories or address book", and then remove them?

Then do I do this through "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", and and
add it back? Which, the outlook or personal?

Then do I go to "contacts", choose "properties", choose the "outlook
address book" tab, it show that "contacts" is the address book, and the check
box for "show this folder as an email address book" will be available?

Thanks!

"Russ Valentine [MVP-Outlook]" wrote:

Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as email address books.
--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
Here is my problem. I can't make my contacts my address book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send email from it, add
names, etc.

2 - When I try to access the contct info from "new" to make a new email
message or from "reply" or "forward" an existing email message, no names
or
lists appear.

3 - When I right click on "contacts", choose "properties", choose the
"outlook address book" tab, it show that "contacts" is the address book,
but
the check box for "show this folder as an email address book" is grayed
out.

4 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I see
"Outlook address book MAPI" highlighted. I say "change" and get this
message: "This email account cannot be configured. Please run outloook and
choose this profile before attempting to make changes to it."

5 - In Outlook, if I go to "tools", "options", "mail setup", "email
accounts", "Add new directory or address book", "Addtional Addresss
Books", I
get 2 choices "Outlook Address Book" and "Personal Address Book".
Choosing either of these gives me the same message: "The account you have
added is not fully configured. It might not work properly until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I see
"Outlook address book MAPI" highlighted, I say "finish". I get no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose "properties for
outlook
today" and get "personal folders properties". I choose "general",
"advanced"
and get this error message: "The information services cannot be
configured.
Either the information service does not possess properties required for
configutation, or the MAPI configuration file entry point could not be
determined."

8 - If I try to add a new contact folder, it also has the check box for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the problem.

HELP!!!!

Thank you.




  #4  
Old April 4th, 2005, 11:36 PM
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default

Yes to all.
Your only either/or question was which address book to add.
Outlook.
Never Personal.
--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
Do I do this through "tools", "options", "mail setup", " email accounts",
"View or change exisitng directories or address book", and then remove
them?

Then do I do this through "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", and and
add it back? Which, the outlook or personal?

Then do I go to "contacts", choose "properties", choose the "outlook
address book" tab, it show that "contacts" is the address book, and the
check
box for "show this folder as an email address book" will be available?

Thanks!

"Russ Valentine [MVP-Outlook]" wrote:

Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as email address books.
--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
Here is my problem. I can't make my contacts my address book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send email from it, add
names, etc.

2 - When I try to access the contct info from "new" to make a new email
message or from "reply" or "forward" an existing email message, no
names
or
lists appear.

3 - When I right click on "contacts", choose "properties", choose the
"outlook address book" tab, it show that "contacts" is the address
book,
but
the check box for "show this folder as an email address book" is grayed
out.

4 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I
see
"Outlook address book MAPI" highlighted. I say "change" and get
this
message: "This email account cannot be configured. Please run outloook
and
choose this profile before attempting to make changes to it."

5 - In Outlook, if I go to "tools", "options", "mail setup", "email
accounts", "Add new directory or address book", "Addtional Addresss
Books", I
get 2 choices "Outlook Address Book" and "Personal Address Book".
Choosing either of these gives me the same message: "The account you
have
added is not fully configured. It might not work properly until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I see
"Outlook address book MAPI" highlighted, I say "finish". I get no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose "properties for
outlook
today" and get "personal folders properties". I choose "general",
"advanced"
and get this error message: "The information services cannot be
configured.
Either the information service does not possess properties required for
configutation, or the MAPI configuration file entry point could not be
determined."

8 - If I try to add a new contact folder, it also has the check box for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the problem.

HELP!!!!

Thank you.






  #5  
Old April 5th, 2005, 04:15 AM
sandra
external usenet poster
 
Posts: n/a
Default

This did not solve my problem. All of the same things happen as before. The
only differnece is that I no longer have the "Outlook Address book MAPI"
noted in item 6 of my original list. The rest is all the same.

Maybe I should uninstall and reinstall office XP? Maybe I should install it
to a different folder?

How can I save and retrieve the data from my mailboxes and calendar if I do
this. My addresses are still in Outlook Express.


"Russ Valentine [MVP-Outlook]" wrote:

Yes to all.
Your only either/or question was which address book to add.
Outlook.
Never Personal.
--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
Do I do this through "tools", "options", "mail setup", " email accounts",
"View or change exisitng directories or address book", and then remove
them?

Then do I do this through "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", and and
add it back? Which, the outlook or personal?

Then do I go to "contacts", choose "properties", choose the "outlook
address book" tab, it show that "contacts" is the address book, and the
check
box for "show this folder as an email address book" will be available?

Thanks!

"Russ Valentine [MVP-Outlook]" wrote:

Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as email address books.
--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
Here is my problem. I can't make my contacts my address book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send email from it, add
names, etc.

2 - When I try to access the contct info from "new" to make a new email
message or from "reply" or "forward" an existing email message, no
names
or
lists appear.

3 - When I right click on "contacts", choose "properties", choose the
"outlook address book" tab, it show that "contacts" is the address
book,
but
the check box for "show this folder as an email address book" is grayed
out.

4 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I
see
"Outlook address book MAPI" highlighted. I say "change" and get
this
message: "This email account cannot be configured. Please run outloook
and
choose this profile before attempting to make changes to it."

5 - In Outlook, if I go to "tools", "options", "mail setup", "email
accounts", "Add new directory or address book", "Addtional Addresss
Books", I
get 2 choices "Outlook Address Book" and "Personal Address Book".
Choosing either of these gives me the same message: "The account you
have
added is not fully configured. It might not work properly until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I see
"Outlook address book MAPI" highlighted, I say "finish". I get no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose "properties for
outlook
today" and get "personal folders properties". I choose "general",
"advanced"
and get this error message: "The information services cannot be
configured.
Either the information service does not possess properties required for
configutation, or the MAPI configuration file entry point could not be
determined."

8 - If I try to add a new contact folder, it also has the check box for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the problem.

HELP!!!!

Thank you.







  #6  
Old April 5th, 2005, 11:04 AM
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default

It will work. I assume you have a valid mail transport in this profile?
Just make sure you're doing things correctly. Read over the instructions:
http://support.microsoft.com/default...Product=ol2002


--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
This did not solve my problem. All of the same things happen as before.
The
only differnece is that I no longer have the "Outlook Address book
MAPI"
noted in item 6 of my original list. The rest is all the same.

Maybe I should uninstall and reinstall office XP? Maybe I should install
it
to a different folder?

How can I save and retrieve the data from my mailboxes and calendar if I
do
this. My addresses are still in Outlook Express.


"Russ Valentine [MVP-Outlook]" wrote:

Yes to all.
Your only either/or question was which address book to add.
Outlook.
Never Personal.
--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
Do I do this through "tools", "options", "mail setup", " email
accounts",
"View or change exisitng directories or address book", and then remove
them?

Then do I do this through "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", and
and
add it back? Which, the outlook or personal?

Then do I go to "contacts", choose "properties", choose the "outlook
address book" tab, it show that "contacts" is the address book, and the
check
box for "show this folder as an email address book" will be available?

Thanks!

"Russ Valentine [MVP-Outlook]" wrote:

Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as email address
books.
--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
Here is my problem. I can't make my contacts my address book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send email from it,
add
names, etc.

2 - When I try to access the contct info from "new" to make a new
email
message or from "reply" or "forward" an existing email message, no
names
or
lists appear.

3 - When I right click on "contacts", choose "properties", choose
the
"outlook address book" tab, it show that "contacts" is the address
book,
but
the check box for "show this folder as an email address book" is
grayed
out.

4 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I
see
"Outlook address book MAPI" highlighted. I say "change" and
get
this
message: "This email account cannot be configured. Please run
outloook
and
choose this profile before attempting to make changes to it."

5 - In Outlook, if I go to "tools", "options", "mail setup", "email
accounts", "Add new directory or address book", "Addtional Addresss
Books", I
get 2 choices "Outlook Address Book" and "Personal Address Book".
Choosing either of these gives me the same message: "The account you
have
added is not fully configured. It might not work properly until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I
see
"Outlook address book MAPI" highlighted, I say "finish". I get no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose "properties for
outlook
today" and get "personal folders properties". I choose "general",
"advanced"
and get this error message: "The information services cannot be
configured.
Either the information service does not possess properties required
for
configutation, or the MAPI configuration file entry point could not
be
determined."

8 - If I try to add a new contact folder, it also has the check box
for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the problem.

HELP!!!!

Thank you.









  #7  
Old April 5th, 2005, 04:01 PM
sandra
external usenet poster
 
Posts: n/a
Default

This is EXACTLY what I TRY to do. However, I get error messages. My previous
posts show the EXACT error messages that I get when I try to do it.

When you say "valid mail transport", do you mean email servie? If yes, then
yes I do. The email function works fine. I can send and receive and compose,
etc. I just have to input the receipent by hand rather than pull it from the
contact list. I can go to the contact list, however, and ask Outlook to send
a message to this person and then compose the email and send it.

I think there is a disconnect somewhere between the contact folder and the
address book recognized by the email editor.

-Sandra


"Russ Valentine [MVP-Outlook]" wrote:

It will work. I assume you have a valid mail transport in this profile?
Just make sure you're doing things correctly. Read over the instructions:
http://support.microsoft.com/default...Product=ol2002


--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
This did not solve my problem. All of the same things happen as before.
The
only differnece is that I no longer have the "Outlook Address book
MAPI"
noted in item 6 of my original list. The rest is all the same.

Maybe I should uninstall and reinstall office XP? Maybe I should install
it
to a different folder?

How can I save and retrieve the data from my mailboxes and calendar if I
do
this. My addresses are still in Outlook Express.


"Russ Valentine [MVP-Outlook]" wrote:

Yes to all.
Your only either/or question was which address book to add.
Outlook.
Never Personal.
--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
Do I do this through "tools", "options", "mail setup", " email
accounts",
"View or change exisitng directories or address book", and then remove
them?

Then do I do this through "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", and
and
add it back? Which, the outlook or personal?

Then do I go to "contacts", choose "properties", choose the "outlook
address book" tab, it show that "contacts" is the address book, and the
check
box for "show this folder as an email address book" will be available?

Thanks!

"Russ Valentine [MVP-Outlook]" wrote:

Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as email address
books.
--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
Here is my problem. I can't make my contacts my address book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send email from it,
add
names, etc.

2 - When I try to access the contct info from "new" to make a new
email
message or from "reply" or "forward" an existing email message, no
names
or
lists appear.

3 - When I right click on "contacts", choose "properties", choose
the
"outlook address book" tab, it show that "contacts" is the address
book,
but
the check box for "show this folder as an email address book" is
grayed
out.

4 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I
see
"Outlook address book MAPI" highlighted. I say "change" and
get
this
message: "This email account cannot be configured. Please run
outloook
and
choose this profile before attempting to make changes to it."

5 - In Outlook, if I go to "tools", "options", "mail setup", "email
accounts", "Add new directory or address book", "Addtional Addresss
Books", I
get 2 choices "Outlook Address Book" and "Personal Address Book".
Choosing either of these gives me the same message: "The account you
have
added is not fully configured. It might not work properly until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I
see
"Outlook address book MAPI" highlighted, I say "finish". I get no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose "properties for
outlook
today" and get "personal folders properties". I choose "general",
"advanced"
and get this error message: "The information services cannot be
configured.
Either the information service does not possess properties required
for
configutation, or the MAPI configuration file entry point could not
be
determined."

8 - If I try to add a new contact folder, it also has the check box
for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the problem.

HELP!!!!

Thank you.










  #8  
Old April 5th, 2005, 07:43 PM
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default

Yes, you have a disconnect and removing the Outlook Address Book and
re-adding it will reset that connection.
Sounds like you have a more serious Profile corruption.
Create a new one from scratch.
--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
This is EXACTLY what I TRY to do. However, I get error messages. My
previous
posts show the EXACT error messages that I get when I try to do it.

When you say "valid mail transport", do you mean email servie? If yes,
then
yes I do. The email function works fine. I can send and receive and
compose,
etc. I just have to input the receipent by hand rather than pull it from
the
contact list. I can go to the contact list, however, and ask Outlook to
send
a message to this person and then compose the email and send it.

I think there is a disconnect somewhere between the contact folder and the
address book recognized by the email editor.

-Sandra


"Russ Valentine [MVP-Outlook]" wrote:

It will work. I assume you have a valid mail transport in this profile?
Just make sure you're doing things correctly. Read over the instructions:
http://support.microsoft.com/default...Product=ol2002


--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
This did not solve my problem. All of the same things happen as before.
The
only differnece is that I no longer have the "Outlook Address book
MAPI"
noted in item 6 of my original list. The rest is all the same.

Maybe I should uninstall and reinstall office XP? Maybe I should
install
it
to a different folder?

How can I save and retrieve the data from my mailboxes and calendar if
I
do
this. My addresses are still in Outlook Express.


"Russ Valentine [MVP-Outlook]" wrote:

Yes to all.
Your only either/or question was which address book to add.
Outlook.
Never Personal.
--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
Do I do this through "tools", "options", "mail setup", " email
accounts",
"View or change exisitng directories or address book", and then
remove
them?

Then do I do this through "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book",
and
and
add it back? Which, the outlook or personal?

Then do I go to "contacts", choose "properties", choose the
"outlook
address book" tab, it show that "contacts" is the address book, and
the
check
box for "show this folder as an email address book" will be
available?

Thanks!

"Russ Valentine [MVP-Outlook]" wrote:

Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as email address
books.
--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
Here is my problem. I can't make my contacts my address book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send email from
it,
add
names, etc.

2 - When I try to access the contct info from "new" to make a new
email
message or from "reply" or "forward" an existing email message,
no
names
or
lists appear.

3 - When I right click on "contacts", choose "properties", choose
the
"outlook address book" tab, it show that "contacts" is the
address
book,
but
the check box for "show this folder as an email address book" is
grayed
out.

4 - In Outlook, if I go to "tools", "options", "mail setup", "
email
accounts", "View or change exisitng directories or address book",
I
see
"Outlook address book MAPI" highlighted. I say "change" and
get
this
message: "This email account cannot be configured. Please run
outloook
and
choose this profile before attempting to make changes to it."

5 - In Outlook, if I go to "tools", "options", "mail setup",
"email
accounts", "Add new directory or address book", "Addtional
Addresss
Books", I
get 2 choices "Outlook Address Book" and "Personal Address Book".
Choosing either of these gives me the same message: "The account
you
have
added is not fully configured. It might not work properly until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail setup", "
email
accounts", "View or change exisitng directories or address book",
I
see
"Outlook address book MAPI" highlighted, I say "finish". I get
no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose "properties
for
outlook
today" and get "personal folders properties". I choose "general",
"advanced"
and get this error message: "The information services cannot be
configured.
Either the information service does not possess properties
required
for
configutation, or the MAPI configuration file entry point could
not
be
determined."

8 - If I try to add a new contact folder, it also has the check
box
for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the problem.

HELP!!!!

Thank you.












  #9  
Old April 5th, 2005, 09:05 PM
sandra
external usenet poster
 
Posts: n/a
Default

I just bought office 2003. If I upgrade to 2003 and bring in my data, will
the problem go away or will it stay?

"Russ Valentine [MVP-Outlook]" wrote:

Yes, you have a disconnect and removing the Outlook Address Book and
re-adding it will reset that connection.
Sounds like you have a more serious Profile corruption.
Create a new one from scratch.
--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
This is EXACTLY what I TRY to do. However, I get error messages. My
previous
posts show the EXACT error messages that I get when I try to do it.

When you say "valid mail transport", do you mean email servie? If yes,
then
yes I do. The email function works fine. I can send and receive and
compose,
etc. I just have to input the receipent by hand rather than pull it from
the
contact list. I can go to the contact list, however, and ask Outlook to
send
a message to this person and then compose the email and send it.

I think there is a disconnect somewhere between the contact folder and the
address book recognized by the email editor.

-Sandra


"Russ Valentine [MVP-Outlook]" wrote:

It will work. I assume you have a valid mail transport in this profile?
Just make sure you're doing things correctly. Read over the instructions:
http://support.microsoft.com/default...Product=ol2002


--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
This did not solve my problem. All of the same things happen as before.
The
only differnece is that I no longer have the "Outlook Address book
MAPI"
noted in item 6 of my original list. The rest is all the same.

Maybe I should uninstall and reinstall office XP? Maybe I should
install
it
to a different folder?

How can I save and retrieve the data from my mailboxes and calendar if
I
do
this. My addresses are still in Outlook Express.


"Russ Valentine [MVP-Outlook]" wrote:

Yes to all.
Your only either/or question was which address book to add.
Outlook.
Never Personal.
--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
Do I do this through "tools", "options", "mail setup", " email
accounts",
"View or change exisitng directories or address book", and then
remove
them?

Then do I do this through "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book",
and
and
add it back? Which, the outlook or personal?

Then do I go to "contacts", choose "properties", choose the
"outlook
address book" tab, it show that "contacts" is the address book, and
the
check
box for "show this folder as an email address book" will be
available?

Thanks!

"Russ Valentine [MVP-Outlook]" wrote:

Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as email address
books.
--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
Here is my problem. I can't make my contacts my address book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send email from
it,
add
names, etc.

2 - When I try to access the contct info from "new" to make a new
email
message or from "reply" or "forward" an existing email message,
no
names
or
lists appear.

3 - When I right click on "contacts", choose "properties", choose
the
"outlook address book" tab, it show that "contacts" is the
address
book,
but
the check box for "show this folder as an email address book" is
grayed
out.

4 - In Outlook, if I go to "tools", "options", "mail setup", "
email
accounts", "View or change exisitng directories or address book",
I
see
"Outlook address book MAPI" highlighted. I say "change" and
get
this
message: "This email account cannot be configured. Please run
outloook
and
choose this profile before attempting to make changes to it."

5 - In Outlook, if I go to "tools", "options", "mail setup",
"email
accounts", "Add new directory or address book", "Addtional
Addresss
Books", I
get 2 choices "Outlook Address Book" and "Personal Address Book".
Choosing either of these gives me the same message: "The account
you
have
added is not fully configured. It might not work properly until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail setup", "
email
accounts", "View or change exisitng directories or address book",
I
see
"Outlook address book MAPI" highlighted, I say "finish". I get
no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose "properties
for
outlook
today" and get "personal folders properties". I choose "general",
"advanced"
and get this error message: "The information services cannot be
configured.
Either the information service does not possess properties
required
for
configutation, or the MAPI configuration file entry point could
not
be
determined."

8 - If I try to add a new contact folder, it also has the check
box
for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the problem.

HELP!!!!

Thank you.













  #10  
Old April 5th, 2005, 09:16 PM
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default

Upgrading a corrupt installation will only likely make the problem worse.
Make sure you have a solidly working installation before you upgrade.
I'm not a big fan of upgrade installations as it is.
--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
I just bought office 2003. If I upgrade to 2003 and bring in my data, will
the problem go away or will it stay?

"Russ Valentine [MVP-Outlook]" wrote:

Yes, you have a disconnect and removing the Outlook Address Book and
re-adding it will reset that connection.
Sounds like you have a more serious Profile corruption.
Create a new one from scratch.
--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
This is EXACTLY what I TRY to do. However, I get error messages. My
previous
posts show the EXACT error messages that I get when I try to do it.

When you say "valid mail transport", do you mean email servie? If yes,
then
yes I do. The email function works fine. I can send and receive and
compose,
etc. I just have to input the receipent by hand rather than pull it
from
the
contact list. I can go to the contact list, however, and ask Outlook to
send
a message to this person and then compose the email and send it.

I think there is a disconnect somewhere between the contact folder and
the
address book recognized by the email editor.

-Sandra


"Russ Valentine [MVP-Outlook]" wrote:

It will work. I assume you have a valid mail transport in this
profile?
Just make sure you're doing things correctly. Read over the
instructions:
http://support.microsoft.com/default...Product=ol2002


--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
This did not solve my problem. All of the same things happen as
before.
The
only differnece is that I no longer have the "Outlook Address book
MAPI"
noted in item 6 of my original list. The rest is all the same.

Maybe I should uninstall and reinstall office XP? Maybe I should
install
it
to a different folder?

How can I save and retrieve the data from my mailboxes and calendar
if
I
do
this. My addresses are still in Outlook Express.


"Russ Valentine [MVP-Outlook]" wrote:

Yes to all.
Your only either/or question was which address book to add.
Outlook.
Never Personal.
--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
Do I do this through "tools", "options", "mail setup", " email
accounts",
"View or change exisitng directories or address book", and then
remove
them?

Then do I do this through "tools", "options", "mail setup", "
email
accounts", "View or change exisitng directories or address book",
and
and
add it back? Which, the outlook or personal?

Then do I go to "contacts", choose "properties", choose the
"outlook
address book" tab, it show that "contacts" is the address book,
and
the
check
box for "show this folder as an email address book" will be
available?

Thanks!

"Russ Valentine [MVP-Outlook]" wrote:

Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as email
address
books.
--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
Here is my problem. I can't make my contacts my address book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send email
from
it,
add
names, etc.

2 - When I try to access the contct info from "new" to make a
new
email
message or from "reply" or "forward" an existing email
message,
no
names
or
lists appear.

3 - When I right click on "contacts", choose "properties",
choose
the
"outlook address book" tab, it show that "contacts" is the
address
book,
but
the check box for "show this folder as an email address book"
is
grayed
out.

4 - In Outlook, if I go to "tools", "options", "mail setup", "
email
accounts", "View or change exisitng directories or address
book",
I
see
"Outlook address book MAPI" highlighted. I say "change"
and
get
this
message: "This email account cannot be configured. Please run
outloook
and
choose this profile before attempting to make changes to it."

5 - In Outlook, if I go to "tools", "options", "mail setup",
"email
accounts", "Add new directory or address book", "Addtional
Addresss
Books", I
get 2 choices "Outlook Address Book" and "Personal Address
Book".
Choosing either of these gives me the same message: "The
account
you
have
added is not fully configured. It might not work properly
until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail setup", "
email
accounts", "View or change exisitng directories or address
book",
I
see
"Outlook address book MAPI" highlighted, I say "finish". I
get
no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose
"properties
for
outlook
today" and get "personal folders properties". I choose
"general",
"advanced"
and get this error message: "The information services cannot
be
configured.
Either the information service does not possess properties
required
for
configutation, or the MAPI configuration file entry point
could
not
be
determined."

8 - If I try to add a new contact folder, it also has the
check
box
for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the problem.

HELP!!!!

Thank you.















 




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