Viewing Faxes.

G'day to all.

Up until yesterday, I was able to open a fax received in Outlook2K3. Now
when I try to view OR save the TIFF attachment, I get the following error
message:

"Can't create the file FAX.TIFF. Right Click the folder you want to create
the file in ..."

I guess my first question would be Why is this now happening. Nothing has
changed on the PC.

My Second question would be: What folder is Outlook talking about. I've
checked the Temporary Internet Folder, the user TEMP dir, Windows Temp dir
etc.

Does anyone know how to fix this. I've got about 80 faxes sitting there that
I cannot access and I need to.

Thanks

W.

Doesn't sound like a fax problem to me.
Sounds like an Outlook Secure Temp Folder problem.

With Outlook closed, click StartRun and enter %TEMP% in the Open field.
Click OK. You should see a Windows Explorer window with the folder list in
the left-hand pane. (If you don't see the folder list in Windows XP, click
the Folders button in the toolbar.) Just below the folder named Temp you
should see one called Temporary Internet Files. Click the plus sign to its
left. You should then see a subfolder whose name starts with OLK. Select
this folder so that it's contents display in the right-hand pane. Click
EditSelect All and then click the Delete button (or press Delete or click
FileDelete). Close the Explorer window and restart Outlook. Your
attachment should open now.
--
Russ Valentine
[MVP-Outlook]
"Wiley" wrote in message
...
G'day to all.

Up until yesterday, I was able to open a fax received in Outlook2K3. Now
when I try to view OR save the TIFF attachment, I get the following error
message:

"Can't create the file FAX.TIFF. Right Click the folder you want to create
the file in ..."

I guess my first question would be Why is this now happening. Nothing has
changed on the PC.

My Second question would be: What folder is Outlook talking about. I've
checked the Temporary Internet Folder, the user TEMP dir, Windows Temp dir
etc.

Does anyone know how to fix this. I've got about 80 faxes sitting there
that
I cannot access and I need to.

Thanks

W.

Hi Russ. I've actually done all that yesterday to no avail. I can forward
the msg to another user and all is well, so the problem is definately on my
system. Any other ideas?

W.

"Russ Valentine [MVP-Outlook]" wrote in message
...
Doesn't sound like a fax problem to me.
Sounds like an Outlook Secure Temp Folder problem.

With Outlook closed, click StartRun and enter %TEMP% in the Open field.
Click OK. You should see a Windows Explorer window with the folder list
in
the left-hand pane. (If you don't see the folder list in Windows XP,
click
the Folders button in the toolbar.) Just below the folder named Temp you
should see one called Temporary Internet Files. Click the plus sign to
its
left. You should then see a subfolder whose name starts with OLK. Select
this folder so that it's contents display in the right-hand pane. Click
EditSelect All and then click the Delete button (or press Delete or click
FileDelete). Close the Explorer window and restart Outlook. Your
attachment should open now.
--
Russ Valentine
[MVP-Outlook]
"Wiley" wrote in message
...
G'day to all.

Up until yesterday, I was able to open a fax received in Outlook2K3. Now
when I try to view OR save the TIFF attachment, I get the following error
message:

"Can't create the file FAX.TIFF. Right Click the folder you want to
create
the file in ..."

I guess my first question would be Why is this now happening. Nothing has
changed on the PC.

My Second question would be: What folder is Outlook talking about. I've
checked the Temporary Internet Folder, the user TEMP dir, Windows Temp
dir
etc.

Does anyone know how to fix this. I've got about 80 faxes sitting there
that
I cannot access and I need to.

Thanks

W.

One more thing Russ, there is no folder starting with OLK. SO I looked at
another users machiine and saw they had a folder called OLK1 & OLKS so I
added these - still no go.

Wiley

"Russ Valentine [MVP-Outlook]" wrote in message
...
Doesn't sound like a fax problem to me.
Sounds like an Outlook Secure Temp Folder problem.

With Outlook closed, click StartRun and enter %TEMP% in the Open field.
Click OK. You should see a Windows Explorer window with the folder list
in
the left-hand pane. (If you don't see the folder list in Windows XP,
click
the Folders button in the toolbar.) Just below the folder named Temp you
should see one called Temporary Internet Files. Click the plus sign to
its
left. You should then see a subfolder whose name starts with OLK. Select
this folder so that it's contents display in the right-hand pane. Click
EditSelect All and then click the Delete button (or press Delete or click
FileDelete). Close the Explorer window and restart Outlook. Your
attachment should open now.
--
Russ Valentine
[MVP-Outlook]
"Wiley" wrote in message
...
G'day to all.

Up until yesterday, I was able to open a fax received in Outlook2K3. Now
when I try to view OR save the TIFF attachment, I get the following
error
message:

"Can't create the file FAX.TIFF. Right Click the folder you want to
create
the file in ..."

I guess my first question would be Why is this now happening. Nothing
has
changed on the PC.

My Second question would be: What folder is Outlook talking about. I've
checked the Temporary Internet Folder, the user TEMP dir, Windows Temp
dir
etc.

Does anyone know how to fix this. I've got about 80 faxes sitting there
that
I cannot access and I need to.

Thanks

W.

I should also note that we can open another other attachment, this appears
only to be with TIF files. There is nothing in the registry under
Level1Remove.

Wiley

"Russ Valentine [MVP-Outlook]" wrote in message
...
Doesn't sound like a fax problem to me.
Sounds like an Outlook Secure Temp Folder problem.

With Outlook closed, click StartRun and enter %TEMP% in the Open field.
Click OK. You should see a Windows Explorer window with the folder list
in
the left-hand pane. (If you don't see the folder list in Windows XP,
click
the Folders button in the toolbar.) Just below the folder named Temp you
should see one called Temporary Internet Files. Click the plus sign to
its
left. You should then see a subfolder whose name starts with OLK. Select
this folder so that it's contents display in the right-hand pane. Click
EditSelect All and then click the Delete button (or press Delete or click
FileDelete). Close the Explorer window and restart Outlook. Your
attachment should open now.
--
Russ Valentine
[MVP-Outlook]
"Wiley" wrote in message
...
G'day to all.

Up until yesterday, I was able to open a fax received in Outlook2K3. Now
when I try to view OR save the TIFF attachment, I get the following
error
message:

"Can't create the file FAX.TIFF. Right Click the folder you want to
create
the file in ..."

I guess my first question would be Why is this now happening. Nothing
has
changed on the PC.

My Second question would be: What folder is Outlook talking about. I've
checked the Temporary Internet Folder, the user TEMP dir, Windows Temp
dir
etc.

Does anyone know how to fix this. I've got about 80 faxes sitting there
that
I cannot access and I need to.

Thanks

W.

I have no idea how you could have no OLK file if you have Outlook installed.
Something else must be wrong here.
What is your file association for TIF files?
How is it that you receive faxes in Outlook 2003? Its Inbox does not
integrate with any modem faxing programs.
--
Russ Valentine
[MVP-Outlook]
"Wiley" wrote in message
...
One more thing Russ, there is no folder starting with OLK. SO I looked at
another users machiine and saw they had a folder called OLK1 & OLKS so I
added these - still no go.

Wiley

"Russ Valentine [MVP-Outlook]" wrote in message
...
Doesn't sound like a fax problem to me.
Sounds like an Outlook Secure Temp Folder problem.

With Outlook closed, click StartRun and enter %TEMP% in the Open field.
Click OK. You should see a Windows Explorer window with the folder list
in
the left-hand pane. (If you don't see the folder list in Windows XP,
click
the Folders button in the toolbar.) Just below the folder named Temp you
should see one called Temporary Internet Files. Click the plus sign to
its
left. You should then see a subfolder whose name starts with OLK.
Select
this folder so that it's contents display in the right-hand pane. Click
EditSelect All and then click the Delete button (or press Delete or
click
FileDelete). Close the Explorer window and restart Outlook. Your
attachment should open now.
--
Russ Valentine
[MVP-Outlook]
"Wiley" wrote in message
...
G'day to all.

Up until yesterday, I was able to open a fax received in Outlook2K3.
Now
when I try to view OR save the TIFF attachment, I get the following
error
message:

"Can't create the file FAX.TIFF. Right Click the folder you want to
create
the file in ..."

I guess my first question would be Why is this now happening. Nothing
has
changed on the PC.

My Second question would be: What folder is Outlook talking about. I've
checked the Temporary Internet Folder, the user TEMP dir, Windows Temp
dir
etc.

Does anyone know how to fix this. I've got about 80 faxes sitting there
that
I cannot access and I need to.

Thanks

W.

Don't know why the OLK folder was missing, but I recreated it and the same
issue.
MS Viewer associated withTIF,
Outlook receives faxes from MS Fax Server.

Weve tried everything, even changing file permissions. This is quite
annoying...

Thanks Russ.
"Russ Valentine [MVP-Outlook]" wrote in message
...
I have no idea how you could have no OLK file if you have Outlook
installed. Something else must be wrong here.
What is your file association for TIF files?
How is it that you receive faxes in Outlook 2003? Its Inbox does not
integrate with any modem faxing programs.
--
Russ Valentine
[MVP-Outlook]
"Wiley" wrote in message
...
One more thing Russ, there is no folder starting with OLK. SO I looked at
another users machiine and saw they had a folder called OLK1 & OLKS so I
added these - still no go.

Wiley

"Russ Valentine [MVP-Outlook]" wrote in message
...
Doesn't sound like a fax problem to me.
Sounds like an Outlook Secure Temp Folder problem.

With Outlook closed, click StartRun and enter %TEMP% in the Open field.
Click OK. You should see a Windows Explorer window with the folder list
in
the left-hand pane. (If you don't see the folder list in Windows XP,
click
the Folders button in the toolbar.) Just below the folder named Temp
you
should see one called Temporary Internet Files. Click the plus sign to
its
left. You should then see a subfolder whose name starts with OLK.
Select
this folder so that it's contents display in the right-hand pane. Click
EditSelect All and then click the Delete button (or press Delete or
click
FileDelete). Close the Explorer window and restart Outlook. Your
attachment should open now.
--
Russ Valentine
[MVP-Outlook]
"Wiley" wrote in message
...
G'day to all.

Up until yesterday, I was able to open a fax received in Outlook2K3.
Now
when I try to view OR save the TIFF attachment, I get the following
error
message:

"Can't create the file FAX.TIFF. Right Click the folder you want to
create
the file in ..."

I guess my first question would be Why is this now happening. Nothing
has
changed on the PC.

My Second question would be: What folder is Outlook talking about.
I've
checked the Temporary Internet Folder, the user TEMP dir, Windows Temp
dir
etc.

Does anyone know how to fix this. I've got about 80 faxes sitting
there
that
I cannot access and I need to.

Thanks

W.

By "MSViewer" do you mean Microsoft Office Document Imaging, as in:
"drive:\Program Files\Common Files\Microsoft Shared\MODI\11.0\MSPVIEW.EXE"
"%1" ?

By MS Fax Server, do you meanWindows 2003 Server Fax? Is this an Exchange
environment?
--
Russ Valentine
[MVP-Outlook]
"Wiley Coyote" wrote in message
...
Don't know why the OLK folder was missing, but I recreated it and the same
issue.
MS Viewer associated withTIF,
Outlook receives faxes from MS Fax Server.

Weve tried everything, even changing file permissions. This is quite
annoying...

Thanks Russ.
"Russ Valentine [MVP-Outlook]" wrote in message
...
I have no idea how you could have no OLK file if you have Outlook
installed. Something else must be wrong here.
What is your file association for TIF files?
How is it that you receive faxes in Outlook 2003? Its Inbox does not
integrate with any modem faxing programs.
--
Russ Valentine
[MVP-Outlook]
"Wiley" wrote in message
...
One more thing Russ, there is no folder starting with OLK. SO I looked
at
another users machiine and saw they had a folder called OLK1 & OLKS so I
added these - still no go.

Wiley

"Russ Valentine [MVP-Outlook]" wrote in message
...
Doesn't sound like a fax problem to me.
Sounds like an Outlook Secure Temp Folder problem.

With Outlook closed, click StartRun and enter %TEMP% in the Open
field.
Click OK. You should see a Windows Explorer window with the folder
list
in
the left-hand pane. (If you don't see the folder list in Windows XP,
click
the Folders button in the toolbar.) Just below the folder named Temp
you
should see one called Temporary Internet Files. Click the plus sign to
its
left. You should then see a subfolder whose name starts with OLK.
Select
this folder so that it's contents display in the right-hand pane.
Click
EditSelect All and then click the Delete button (or press Delete or
click
FileDelete). Close the Explorer window and restart Outlook. Your
attachment should open now.
--
Russ Valentine
[MVP-Outlook]
"Wiley" wrote in message
...
G'day to all.

Up until yesterday, I was able to open a fax received in Outlook2K3.
Now
when I try to view OR save the TIFF attachment, I get the following
error
message:

"Can't create the file FAX.TIFF. Right Click the folder you want to
create
the file in ..."

I guess my first question would be Why is this now happening. Nothing
has
changed on the PC.

My Second question would be: What folder is Outlook talking about.
I've
checked the Temporary Internet Folder, the user TEMP dir, Windows
Temp
dir
etc.

Does anyone know how to fix this. I've got about 80 faxes sitting
there
that
I cannot access and I need to.

Thanks

W.

Hi Russ. It's an SBS2K environment with Exch2K, Fax Server (SBS 2K) and
Win2K. This all worked fine up until last week.In fact, I added another user
to the FaxGroup and she gets the fax attachments and can open them just
fine.


"Russ Valentine [MVP-Outlook]" wrote in message
...
By "MSViewer" do you mean Microsoft Office Document Imaging, as in:
"drive:\Program Files\Common Files\Microsoft
Shared\MODI\11.0\MSPVIEW.EXE" "%1" ?

By MS Fax Server, do you meanWindows 2003 Server Fax? Is this an Exchange
environment?
--
Russ Valentine
[MVP-Outlook]
"Wiley Coyote" wrote in message
...
Don't know why the OLK folder was missing, but I recreated it and the
same issue.
MS Viewer associated withTIF,
Outlook receives faxes from MS Fax Server.

Weve tried everything, even changing file permissions. This is quite
annoying...

Thanks Russ.
"Russ Valentine [MVP-Outlook]" wrote in message
...
I have no idea how you could have no OLK file if you have Outlook
installed. Something else must be wrong here.
What is your file association for TIF files?
How is it that you receive faxes in Outlook 2003? Its Inbox does not
integrate with any modem faxing programs.
--
Russ Valentine
[MVP-Outlook]
"Wiley" wrote in message
...
One more thing Russ, there is no folder starting with OLK. SO I looked
at
another users machiine and saw they had a folder called OLK1 & OLKS so
I
added these - still no go.

Wiley

"Russ Valentine [MVP-Outlook]" wrote in message
...
Doesn't sound like a fax problem to me.
Sounds like an Outlook Secure Temp Folder problem.

With Outlook closed, click StartRun and enter %TEMP% in the Open
field.
Click OK. You should see a Windows Explorer window with the folder
list
in
the left-hand pane. (If you don't see the folder list in Windows XP,
click
the Folders button in the toolbar.) Just below the folder named Temp
you
should see one called Temporary Internet Files. Click the plus sign
to
its
left. You should then see a subfolder whose name starts with OLK.
Select
this folder so that it's contents display in the right-hand pane.
Click
EditSelect All and then click the Delete button (or press Delete or
click
FileDelete). Close the Explorer window and restart Outlook. Your
attachment should open now.
--
Russ Valentine
[MVP-Outlook]
"Wiley" wrote in message
...
G'day to all.

Up until yesterday, I was able to open a fax received in Outlook2K3.
Now
when I try to view OR save the TIFF attachment, I get the following
error
message:

"Can't create the file FAX.TIFF. Right Click the folder you want to
create
the file in ..."

I guess my first question would be Why is this now happening.
Nothing
has
changed on the PC.

My Second question would be: What folder is Outlook talking about.
I've
checked the Temporary Internet Folder, the user TEMP dir, Windows
Temp
dir
etc.

Does anyone know how to fix this. I've got about 80 faxes sitting
there
that
I cannot access and I need to.

Thanks

W.

That might explain why there is no OLK file.
Unfortunately, this is an environment with which I am unfamiliar. I'm
surprised you can even get faxes routed to Outlook 2003's Inbox. What client
fax software are you using on these boxes? You may need to redirect to an
SBS group.
I do recall that Office 2003 changes the file association for TIF files from
the Fax viewer to MODI.
--
Russ Valentine
[MVP-Outlook]
"Wiley Coyote" wrote in message
...
Hi Russ. It's an SBS2K environment with Exch2K, Fax Server (SBS 2K) and
Win2K. This all worked fine up until last week.In fact, I added another
user to the FaxGroup and she gets the fax attachments and can open them
just fine.


"Russ Valentine [MVP-Outlook]" wrote in message
...
By "MSViewer" do you mean Microsoft Office Document Imaging, as in:
"drive:\Program Files\Common Files\Microsoft
Shared\MODI\11.0\MSPVIEW.EXE" "%1" ?

By MS Fax Server, do you meanWindows 2003 Server Fax? Is this an Exchange
environment?
--
Russ Valentine
[MVP-Outlook]
"Wiley Coyote" wrote in message
...
Don't know why the OLK folder was missing, but I recreated it and the
same issue.
MS Viewer associated withTIF,
Outlook receives faxes from MS Fax Server.

Weve tried everything, even changing file permissions. This is quite
annoying...

Thanks Russ.
"Russ Valentine [MVP-Outlook]" wrote in message
...
I have no idea how you could have no OLK file if you have Outlook
installed. Something else must be wrong here.
What is your file association for TIF files?
How is it that you receive faxes in Outlook 2003? Its Inbox does not
integrate with any modem faxing programs.
--
Russ Valentine
[MVP-Outlook]
"Wiley" wrote in message
...
One more thing Russ, there is no folder starting with OLK. SO I looked
at
another users machiine and saw they had a folder called OLK1 & OLKS so
I
added these - still no go.

Wiley

"Russ Valentine [MVP-Outlook]" wrote in message
...
Doesn't sound like a fax problem to me.
Sounds like an Outlook Secure Temp Folder problem.

With Outlook closed, click StartRun and enter %TEMP% in the Open
field.
Click OK. You should see a Windows Explorer window with the folder
list
in
the left-hand pane. (If you don't see the folder list in Windows XP,
click
the Folders button in the toolbar.) Just below the folder named Temp
you
should see one called Temporary Internet Files. Click the plus sign
to
its
left. You should then see a subfolder whose name starts with OLK.
Select
this folder so that it's contents display in the right-hand pane.
Click
EditSelect All and then click the Delete button (or press Delete or
click
FileDelete). Close the Explorer window and restart Outlook. Your
attachment should open now.
--
Russ Valentine
[MVP-Outlook]
"Wiley" wrote in message
...
G'day to all.

Up until yesterday, I was able to open a fax received in
Outlook2K3. Now
when I try to view OR save the TIFF attachment, I get the following
error
message:

"Can't create the file FAX.TIFF. Right Click the folder you want to
create
the file in ..."

I guess my first question would be Why is this now happening.
Nothing
has
changed on the PC.

My Second question would be: What folder is Outlook talking about.
I've
checked the Temporary Internet Folder, the user TEMP dir, Windows
Temp
dir
etc.

Does anyone know how to fix this. I've got about 80 faxes sitting
there
that
I cannot access and I need to.

Thanks

W.