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#1
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Not a genuine copy?
I turned on my Word program and got this message, "This copy of Office is not
genuine." I also got the same message in Excel. I have a Dell 4700 PC that I've owned for 5 or 6 years and it has Office XP Professional with Front Page SP3 on it. I'm very sure I had ordered Office on this PC when I purchased it from Dell, (my previous Dell had Win98 and I assumed the "new" XP wouldn't run the older Win98 programs.) I've been using it all these years with no problem, why would I be getting this message now? How can I correct the problem? |
#2
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Not a genuine copy?
It appears you may have downloaded the update
http://support.microsoft.com/kb/949810 and the validation process has identified your copy of Office as not genuine, which in the circumstances is probably a false positive. I cannot imagine Dell supplying pirated software with their equipment. You could either address this through http://www.microsoft.com/genuine/ or see http://www.mydigitallife.info/2009/0...tall-kb949810/ -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org "tranch" wrote in message ... I turned on my Word program and got this message, "This copy of Office is not genuine." I also got the same message in Excel. I have a Dell 4700 PC that I've owned for 5 or 6 years and it has Office XP Professional with Front Page SP3 on it. I'm very sure I had ordered Office on this PC when I purchased it from Dell, (my previous Dell had Win98 and I assumed the "new" XP wouldn't run the older Win98 programs.) I've been using it all these years with no problem, why would I be getting this message now? How can I correct the problem? |
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