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#1
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Reading Pane Does Not Display Emails
Hi. The reading pane in my Outlook 2007 remails blue and does not display the
selected message. When I select an email to read I get the following message: "Cannot open this item. The text formatting command is not available. It may not be installed correctly. Install Microsoft Office Outlook again." I can 'repair' Outlook from the CD but the problem returns when the program is closed and opened again. I uninstalled and reinstalled Outlook but the problem remains. Please help. -- Thank you, Jim |
#2
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Reading Pane Does Not Display Emails
Close Outlook. Open it using the /resetnavpane switch:
Start Run outlook.exe /resetnavpane Let me know if that works or not. -- Kathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ "Jim Hammond" wrote: Hi. The reading pane in my Outlook 2007 remails blue and does not display the selected message. When I select an email to read I get the following message: "Cannot open this item. The text formatting command is not available. It may not be installed correctly. Install Microsoft Office Outlook again." I can 'repair' Outlook from the CD but the problem returns when the program is closed and opened again. I uninstalled and reinstalled Outlook but the problem remains. Please help. -- Thank you, Jim |
#3
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Reading Pane Does Not Display Emails
Hi Kathleen,
Outlook restarted but problem remains. Where to next? -- Thank you, Jim "K. Orland" wrote: Close Outlook. Open it using the /resetnavpane switch: Start Run outlook.exe /resetnavpane Let me know if that works or not. -- Kathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ "Jim Hammond" wrote: Hi. The reading pane in my Outlook 2007 remails blue and does not display the selected message. When I select an email to read I get the following message: "Cannot open this item. The text formatting command is not available. It may not be installed correctly. Install Microsoft Office Outlook again." I can 'repair' Outlook from the CD but the problem returns when the program is closed and opened again. I uninstalled and reinstalled Outlook but the problem remains. Please help. -- Thank you, Jim |
#4
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Reading Pane Does Not Display Emails
Another thing you can try is opening Outlook using the /cleanviews switch:
Start Run outlook.exe /cleanviews enter -- Kathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ "Jim Hammond" wrote: Hi Kathleen, Outlook restarted but problem remains. Where to next? -- Thank you, Jim "K. Orland" wrote: Close Outlook. Open it using the /resetnavpane switch: Start Run outlook.exe /resetnavpane Let me know if that works or not. -- Kathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ "Jim Hammond" wrote: Hi. The reading pane in my Outlook 2007 remails blue and does not display the selected message. When I select an email to read I get the following message: "Cannot open this item. The text formatting command is not available. It may not be installed correctly. Install Microsoft Office Outlook again." I can 'repair' Outlook from the CD but the problem returns when the program is closed and opened again. I uninstalled and reinstalled Outlook but the problem remains. Please help. -- Thank you, Jim |
#5
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Reading Pane Does Not Display Emails
Close Outlook. Locate the following files and rename them:
outcmd.dat frmcache.dat ..srs extend.dat These files are likely hidden so use the Advanced options in file/folder search or use Windows Explorer to unhid hidden files and folders before you start the search. Make sure you also enable the view of known file extensions as well. If you're wondering what to rename the file to, try outcmd.dat_old for example. Then open Outlook again. Let me know if that works or not. There are still other options available. -- Kathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ "Jim Hammond" wrote: Hi Kathleen, Outlook restarted but problem remains. Where to next? -- Thank you, Jim "K. Orland" wrote: Close Outlook. Open it using the /resetnavpane switch: Start Run outlook.exe /resetnavpane Let me know if that works or not. -- Kathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ "Jim Hammond" wrote: Hi. The reading pane in my Outlook 2007 remails blue and does not display the selected message. When I select an email to read I get the following message: "Cannot open this item. The text formatting command is not available. It may not be installed correctly. Install Microsoft Office Outlook again." I can 'repair' Outlook from the CD but the problem returns when the program is closed and opened again. I uninstalled and reinstalled Outlook but the problem remains. Please help. -- Thank you, Jim |
#6
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Reading Pane Does Not Display Emails
Hi Kathleen,
Would you believe I cannot find any of those files. Search included hidden files. What am I doing wrong!!!! The second option-- Start Run outlook.exe /cleanviews enter, worked but problem recurred after restarting computer. (I had to delete enter for it to accept the string) Thank you for your continued help. Do I have any other options? Thank you, Jim "K. Orland" wrote: Another thing you can try is opening Outlook using the /cleanviews switch: Start Run outlook.exe /cleanviews enter -- Kathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ "Jim Hammond" wrote: Hi Kathleen, Outlook restarted but problem remains. Where to next? -- Thank you, Jim "K. Orland" wrote: Close Outlook. Open it using the /resetnavpane switch: Start Run outlook.exe /resetnavpane Let me know if that works or not. -- Kathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ "Jim Hammond" wrote: Hi. The reading pane in my Outlook 2007 remails blue and does not display the selected message. When I select an email to read I get the following message: "Cannot open this item. The text formatting command is not available. It may not be installed correctly. Install Microsoft Office Outlook again." I can 'repair' Outlook from the CD but the problem returns when the program is closed and opened again. I uninstalled and reinstalled Outlook but the problem remains. Please help. -- Thank you, Jim |
#7
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Reading Pane Does Not Display Emails
Do you view hidden files and folders anyway? Use Windows Explorer to do this:
Tools Folder Options View Check the radio button Show hidden files and folders Uncheck the box Hide file extensions for known file types Click Apply. Click Like Current Folder. Click OK. Then click on Start Search (how it's listed or what it's called depends on your O/S). Enter outcmd.dat, extend.dat, *.srs, frmcache.dat. See if those files come up now. -- Kathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ "Jim Hammond" wrote: Hi Kathleen, Would you believe I cannot find any of those files. Search included hidden files. What am I doing wrong!!!! The second option-- Start Run outlook.exe /cleanviews enter, worked but problem recurred after restarting computer. (I had to delete enter for it to accept the string) Thank you for your continued help. Do I have any other options? Thank you, Jim "K. Orland" wrote: Another thing you can try is opening Outlook using the /cleanviews switch: Start Run outlook.exe /cleanviews enter -- Kathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ "Jim Hammond" wrote: Hi Kathleen, Outlook restarted but problem remains. Where to next? -- Thank you, Jim "K. Orland" wrote: Close Outlook. Open it using the /resetnavpane switch: Start Run outlook.exe /resetnavpane Let me know if that works or not. -- Kathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ "Jim Hammond" wrote: Hi. The reading pane in my Outlook 2007 remails blue and does not display the selected message. When I select an email to read I get the following message: "Cannot open this item. The text formatting command is not available. It may not be installed correctly. Install Microsoft Office Outlook again." I can 'repair' Outlook from the CD but the problem returns when the program is closed and opened again. I uninstalled and reinstalled Outlook but the problem remains. Please help. -- Thank you, Jim |
#8
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Reading Pane Does Not Display Emails
Hi Kathleen
Fixed. Thank you very much for your help. -- Thank you, Jim "K. Orland" wrote: Do you view hidden files and folders anyway? Use Windows Explorer to do this: Tools Folder Options View Check the radio button Show hidden files and folders Uncheck the box Hide file extensions for known file types Click Apply. Click Like Current Folder. Click OK. Then click on Start Search (how it's listed or what it's called depends on your O/S). Enter outcmd.dat, extend.dat, *.srs, frmcache.dat. See if those files come up now. -- Kathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ "Jim Hammond" wrote: Hi Kathleen, Would you believe I cannot find any of those files. Search included hidden files. What am I doing wrong!!!! The second option-- Start Run outlook.exe /cleanviews enter, worked but problem recurred after restarting computer. (I had to delete enter for it to accept the string) Thank you for your continued help. Do I have any other options? Thank you, Jim "K. Orland" wrote: Another thing you can try is opening Outlook using the /cleanviews switch: Start Run outlook.exe /cleanviews enter -- Kathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ "Jim Hammond" wrote: Hi Kathleen, Outlook restarted but problem remains. Where to next? -- Thank you, Jim "K. Orland" wrote: Close Outlook. Open it using the /resetnavpane switch: Start Run outlook.exe /resetnavpane Let me know if that works or not. -- Kathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ "Jim Hammond" wrote: Hi. The reading pane in my Outlook 2007 remails blue and does not display the selected message. When I select an email to read I get the following message: "Cannot open this item. The text formatting command is not available. It may not be installed correctly. Install Microsoft Office Outlook again." I can 'repair' Outlook from the CD but the problem returns when the program is closed and opened again. I uninstalled and reinstalled Outlook but the problem remains. Please help. -- Thank you, Jim |
#9
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Reading Pane Does Not Display Emails
I am having the same issue on a vista machine... and i tried everything that
you suggested in the previous posts do you have anything else i can try K. Orland... thanks so much hope you see this "Jim Hammond" wrote: Hi Kathleen Fixed. Thank you very much for your help. -- Thank you, Jim "K. Orland" wrote: Do you view hidden files and folders anyway? Use Windows Explorer to do this: Tools Folder Options View Check the radio button Show hidden files and folders Uncheck the box Hide file extensions for known file types Click Apply. Click Like Current Folder. Click OK. Then click on Start Search (how it's listed or what it's called depends on your O/S). Enter outcmd.dat, extend.dat, *.srs, frmcache.dat. See if those files come up now. -- Kathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ "Jim Hammond" wrote: Hi Kathleen, Would you believe I cannot find any of those files. Search included hidden files. What am I doing wrong!!!! The second option-- Start Run outlook.exe /cleanviews enter, worked but problem recurred after restarting computer. (I had to delete enter for it to accept the string) Thank you for your continued help. Do I have any other options? Thank you, Jim "K. Orland" wrote: Another thing you can try is opening Outlook using the /cleanviews switch: Start Run outlook.exe /cleanviews enter -- Kathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ "Jim Hammond" wrote: Hi Kathleen, Outlook restarted but problem remains. Where to next? -- Thank you, Jim "K. Orland" wrote: Close Outlook. Open it using the /resetnavpane switch: Start Run outlook.exe /resetnavpane Let me know if that works or not. -- Kathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ "Jim Hammond" wrote: Hi. The reading pane in my Outlook 2007 remails blue and does not display the selected message. When I select an email to read I get the following message: "Cannot open this item. The text formatting command is not available. It may not be installed correctly. Install Microsoft Office Outlook again." I can 'repair' Outlook from the CD but the problem returns when the program is closed and opened again. I uninstalled and reinstalled Outlook but the problem remains. Please help. -- Thank you, Jim |
#10
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Reading Pane Does Not Display Emails
Before anyone attempts the solutions above, try rebooting your PC first. That
worked for us. JCHenry Technologies http://jchenry.net "TravisT83" wrote: I am having the same issue on a vista machine... and i tried everything that you suggested in the previous posts do you have anything else i can try K. Orland... thanks so much hope you see this "Jim Hammond" wrote: Hi Kathleen Fixed. Thank you very much for your help. -- Thank you, Jim "K. Orland" wrote: Do you view hidden files and folders anyway? Use Windows Explorer to do this: Tools Folder Options View Check the radio button Show hidden files and folders Uncheck the box Hide file extensions for known file types Click Apply. Click Like Current Folder. Click OK. Then click on Start Search (how it's listed or what it's called depends on your O/S). Enter outcmd.dat, extend.dat, *.srs, frmcache.dat. See if those files come up now. -- Kathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ "Jim Hammond" wrote: Hi Kathleen, Would you believe I cannot find any of those files. Search included hidden files. What am I doing wrong!!!! The second option-- Start Run outlook.exe /cleanviews enter, worked but problem recurred after restarting computer. (I had to delete enter for it to accept the string) Thank you for your continued help. Do I have any other options? Thank you, Jim "K. Orland" wrote: Another thing you can try is opening Outlook using the /cleanviews switch: Start Run outlook.exe /cleanviews enter -- Kathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ "Jim Hammond" wrote: Hi Kathleen, Outlook restarted but problem remains. Where to next? -- Thank you, Jim "K. Orland" wrote: Close Outlook. Open it using the /resetnavpane switch: Start Run outlook.exe /resetnavpane Let me know if that works or not. -- Kathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ "Jim Hammond" wrote: Hi. The reading pane in my Outlook 2007 remails blue and does not display the selected message. When I select an email to read I get the following message: "Cannot open this item. The text formatting command is not available. It may not be installed correctly. Install Microsoft Office Outlook again." I can 'repair' Outlook from the CD but the problem returns when the program is closed and opened again. I uninstalled and reinstalled Outlook but the problem remains. Please help. -- Thank you, Jim |
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