error codes user name & password rejected

Can't seem to use outlook express with the new sky email, followed the
correct proceedure & still does'nt work.Spoke to sky a dozen times now
totally fed up.This is the message...........There was a problem logging onto
your mail server. Your Password was rejected. Account: 'pop.tools.sky.com',
Server: 'pop.tools.sky.com', Protocol: POP3, Server Response: '-ERR [AUTH]
Username and password not accepted.', Port: 995, Secure(SSL): Yes, Server
Error: 0x800CCC90, Error Number: 0x800CCC92....
Please help ME
--
Paul

See
http://mysky.sky.com/portal/site/sky...cleId=11272103

Tools | Accounts | Mail | [sky.com] | Properties | Advanced: Neither of the
SSL boxes should be checked!

====================================

Troubleshooting error messages that you receive when you are using OL and OE
http://support.microsoft.com/kb/813514

Disable email scanning by your anti-virus application. It provides no
additional protection and even Symantec says it's not necessary:

QP
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
/QP
http://service1.symantec.com/SUPPORT...02111812533106
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Paul wrote:
Can't seem to use outlook express with the new sky email, followed the
correct proceedure & still does'nt work.Spoke to sky a dozen times now
totally fed up.This is the message...........There was a problem logging
onto your mail server. Your Password was rejected. Account:
'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3, Server
Response: '-ERR [AUTH] Username and password not accepted.', Port: 995,
Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92....
Please help ME

Update:

Sky finishes switch to provision email via Google
http://www.thinkbroadband.com/news/3...ia-google.html

Download this PDF file and follow *all* instructions:
http://emailupgrade.sky.com/popchang...ChangesSNS.pdf
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

PA Bear [MS MVP] wrote:
See
http://mysky.sky.com/portal/site/sky...cleId=11272103

Tools | Accounts | Mail | [sky.com] | Properties | Advanced: Neither of
the
SSL boxes should be checked!

====================================

Troubleshooting error messages that you receive when you are using OL and
OE
http://support.microsoft.com/kb/813514

Disable email scanning by your anti-virus application. It provides no
additional protection and even Symantec says it's not necessary:

QP
Disabling Email Scanning does not leave you unprotected against viruses
that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
/QP
http://service1.symantec.com/SUPPORT...02111812533106

Paul wrote:
Can't seem to use outlook express with the new sky email, followed the
correct proceedure & still does'nt work.Spoke to sky a dozen times now
totally fed up.This is the message...........There was a problem logging
onto your mail server. Your Password was rejected. Account:
'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3, Server
Response: '-ERR [AUTH] Username and password not accepted.', Port: 995,
Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92....
Please help ME