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Wrong aliases showing up in the To field
We are running Exchange Server 2003 in Cached Exchange Mode with
Outlook 2003. A little scenario: Imagine that we have a user named Jane Doe-Williams. Her exchange alias is JDoe-Williams. A user receives an email from Jane Doe-Williams. The user sends a new email to Jane Doe-Williams by creating a new email and typing "W" in the To field. Why in the world does her name show up as "Doe-Williams, Jane ADOE" instead of "Doe-Williams, Jane JDoe-Williams" ? I hope I haven't confused you all. Her alias is listed correctly everywhere in AD. I don't understand this. Also I misspelled another user's name when started working here a week ago. The name has since been corrected but the misspelled alias still shows up in the To field. Any insight? I'll post more info if needed. It's a bit hard to explain without you actually being here. |
#2
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Mike wrote:
We are running Exchange Server 2003 in Cached Exchange Mode with Outlook 2003. A little scenario: Imagine that we have a user named Jane Doe-Williams. Her exchange alias is JDoe-Williams. A user receives an email from Jane Doe-Williams. The user sends a new email to Jane Doe-Williams by creating a new email and typing "W" in the To field. Why in the world does her name show up as "Doe-Williams, Jane ADOE" instead of "Doe-Williams, Jane JDoe-Williams" ? That list of names you see popping up as you type a name into the To box is coming from the Nickname, or autocompletion, cache and it has nothing to do with the Contacts folder, the GAL, or AD. It's there because the user tried to send a message to that address in the past. To delete it, use the arrow keys to highlight the bad name and press Delete. If it's the only one, see http://support.microsoft.com/?id=289975 -- Brian Tillman |
#3
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"Brian Tillman" wrote in message
That list of names you see popping up as you type a name into the To box is coming from the Nickname, or autocompletion, cache and it has nothing to do with the Contacts folder, the GAL, or AD. It's there because the user tried to send a message to that address in the past. To delete it, use the arrow keys to highlight the bad name and press Delete. If it's the only one, see http://support.microsoft.com/?id=289975 Sorry...but that's not the problem. That was the first thing I tried. I can delete that name and send her another email, try it again and it still happens. I've found where the wrong alias is listed. When I open the global address book in outlook and check the "email address field" -- I see the wrong alias for the two people in question. It says: /o=xxxxx/ou=First Administrative Group/cn=Recipients/cn=WRONG ALIAS. Now I'm trying to figure out how to change that. Any ideas? |
#4
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"Brian Tillman" wrote in message ...
Mike wrote: We are running Exchange Server 2003 in Cached Exchange Mode with Outlook 2003. A little scenario: Imagine that we have a user named Jane Doe-Williams. Her exchange alias is JDoe-Williams. A user receives an email from Jane Doe-Williams. The user sends a new email to Jane Doe-Williams by creating a new email and typing "W" in the To field. Why in the world does her name show up as "Doe-Williams, Jane ADOE" instead of "Doe-Williams, Jane JDoe-Williams" ? That list of names you see popping up as you type a name into the To box is coming from the Nickname, or autocompletion, cache and it has nothing to do with the Contacts folder, the GAL, or AD. It's there because the user tried to send a message to that address in the past. To delete it, use the arrow keys to highlight the bad name and press Delete. If it's the only one, see http://support.microsoft.com/?id=289975 Never mind. It's fixed now. Had to install Win2K support tools and use ADSI edit to change the value. |
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